Cons: We arrived ~30 minutes late and the desk had . given our car away and they had nothing left!
Cons: Alamo didn’t have cara for rental
Pros: Nothing. There was no car available, and I was told that I would be contacted as soon as there was a car. No contact was ever made. Awful experience, messed up all of my plans for that day and the following one. Will never use Kayak or Alamo again
Cons: A car would have been better
Pros: There was no car available. Shame on you and shame on Alamo. I waisted 1 day of work.
Cons: There was no car available. Shame on you and shame on Alamo. I waisted 1 day of work.
Cons: Pricing was not transparent- there was a large “mandatory” additional fee for liability insurance, regardless of whether or not you have liability coverage that extends to the rental car. I suspect this coverage is the larger profit center for the company than actually renting the vehicles.
Pros: Nothing because I went there and they didn’t have me the car and offered me another one instead that was several times more expensive than the one I rented
Cons: Everything starting for having my rented car for me
Pros: The drop-off was very easy and appreciated the ride to the terminal. Very friendly and efficient.
Cons: We felt that our initial request for a smaller car could have been responded to more respectfully instead of immediately trying to upsell us to a more expensive SUV. In the end, the staff did treat us well after we attempted arrangements with an alternate location.
Cons: Showed up for my reservation and was told they ran out of cars
Pros: Yes the staff was super nice
Cons: Every thing was just fine
Pros: They would not rent me the car.
Cons: Receiving a car.
Cons: we had a reso and overcharged at pickup. did not have the vehicle or class of vehicle we reserved. car was damaged and not in great shape.
Cons: Customer service
Alamo has 7 car hire locations in Mexico City. Take a look at our Alamo hire location map to find the best car hires near you.