Guest reviews
Overall rating
6.6
Good
Based on 2,645 reviews
Cleanliness
3.2
Comfort
3.1
Pickup/dropoff
3.1
Value for money
3.1
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
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car available
car was great
car smelled
picked up the car
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great car
great price
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friendly staff
took about five minutes
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2.0
Canceled my reservation and told me I had to pay 4x the amount I booke
Pros: Nothing. It could have ruined my whole trip. I did not rent the car.
Cons: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.
review from
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2.0
Not open at 7...
Pros: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine. At 7h55 I gave up and booked another car at Budget... A shame
review from
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2.0
Worst ever rental
Pros: Nothing!
Cons: Receptionist send me to another car rental agency! He wanted to charge me more than 150 USD for an insurance.
review from
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10.0
Excellent service
Pros: The friendly and exceptional service I was giving.
review from
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2.0
Nonsense
Pros: Nothing.
Cons: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.
review from
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2.0
no car
Pros: Nothing. Terrible.
Cons: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it. I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.
review from
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2.0
Payless? Pay nothing because they don't have any c
Pros: Nothing.
Cons: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.
review from
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2.0
No car available
Pros: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!
review from
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2.0
left without a car
Cons: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..
review from
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10.0
Pros: excellent customer care
review from
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2.0
Worst customer service experience EVER !
Cons: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !
review from
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2.8
Pros: We got great directions and they even helped us fill the tank
Cons: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.
review from
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2.0
Canceled my reservation and told me I had to pay 4x the amount I booke
Pros: Nothing. It could have ruined my whole trip. I did not rent the car.
Cons: I didn't like showing up at the rental office and being told my reservation for a car for 11 days was canceled. Then I was told instead of the rate of $17 per day was actually going to be $80 per day. This has happened with payless in Guatemala as well. I highly recommend not ever using this company. Bait and switch. So shaddy.
review from
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2.0
Not open at 7...
Pros: I booked a car for 7 a.m. The store should open at 7, given the sign at their door. They had 2 numbers I called at several times, always answered by the answer machine. At 7h55 I gave up and booked another car at Budget... A shame
review from
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2.0
Worst ever rental
Pros: Nothing!
Cons: Receptionist send me to another car rental agency! He wanted to charge me more than 150 USD for an insurance.
review from
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2.0
Nonsense
Pros: Nothing.
Cons: Booked it in the states and got a quote. When we got to Merida the Payless staff tried to get more money for the car. He ended up trying to bargain with us and reduce the cost. This behavior was not okay, so we turned around and rented a car somewhere else. I will never use payless again.
review from
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2.0
no car
Pros: Nothing. Terrible.
Cons: I had reserved a car from 10am. We turned up at 11.20am to find that they had rented out all their cars and had none left. We then had a mad panic trying to find another car to rent from another rental at the busiest time of year - eventually found one and had to pay twice as much for it. I actually blame Kayak as much because they should have made clear that 10am meant 'pick up the car at 10am on the dot otherwise they may rent out your car'.
review from
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2.0
Payless? Pay nothing because they don't have any c
Pros: Nothing.
Cons: Travelled for 3 hours by 2 taxis and a bus to get to the branch after making a reservation through Kayak. When we arrived they said they didn't have our reservation - and worse than that, they didn't have any cars available whatsoever. To be fair to the guy behind the desk, he did suggest we try next door, but it was a bit of a dodgy set up and the only car they had was an old banger. He also suggested Unirent, which we ended up walking to and using instead. I would definitely recommend using Unirent in Merida - very professional and helpful, and the car was great.
review from
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2.0
No car available
Pros: Even when I had a reservation, when I got there they had no car to give me. I ended up with no car for my vacation. Terrible experience!!!
review from
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2.0
left without a car
Cons: Payless was closed and did not answer calls when we arrived. we were forced to search for another vehicle at 8:00pm on christmas eve..
review from
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2.0
Worst customer service experience EVER !
Cons: We arrived to the rental office and the process to rent the vehicle took +2 hours... First they couldn't find our reservation, then they asked us to show the info for our reservation which we presented via the confirmation email from Kayak but they stated that they needed a printed confirmation (which really didn't make much sense)... We finally convinced them to accept our emailed reservation and of course the rate "could not be honored"... They stated that the rate listed on the confirmation was oniy for the reservation, which really didn't make sense for us... We ended up paying a rate that was 300% higher... In addition to this, we had called the rental office as soon as we made the booking and asked for a car seat for our 1 year old baby boy, for which they mentioned that they had 3 available and it should not be a problem... Of course when we asked for the car seat they didn't have any available and the person stated that they hadn't seen any car seat availability in several months... After all the different card swipes, rate charges, deposit, document signing, opening of vouchers, etc... We came to find out that they actually didn't even had the type of vehicle that we had booked... They could only rent us a "similar" type of vehicle that wasn't even in clean conditions and that when we checked the dashboard the fuel tank was COMPLETELY EMPTY ! Customer service rep responded with a "oh you should be ok to make it to the gas station" completely forgetting the fact that I'm traveling with my 7 months pregnant wife and a 1 year old baby... Anyway, we made it work as we were pretty much against the wall since we had already planned a few tours and visits to different parks and sights in the area... Then finally when the time came to return the vehicle we kept calling the office to ask if we could return this to an office that the company had that was literally two blocks away from our hotel and we couldn't get a hold of anybody... We went to the office near us in person and were told to go return the vehicle at the other location in order to close our outstanding account... When we went to the office to return the vehicle we were told that an additional full day was going to be charged as the vehicle needed to be returned before 10 am, but how are we supposed to know that ? The info is mentioned on the rental document but of course in super fine print... We honestly think that the customer service reps should provide the courtesy of mentioning this at time of pickup... What made it worse was that while we were going thru all this process we saw a pile of documents with rental info from other customers where they had made the return to be right before the closing schedule for the rental office... Again WORST CUSTOMER SERVICE EXPERIENCE EVER !! The problem now is that this situation makes us think that Kayak does not validate the quality of the service that is provided by its partners, and this makes us not want to ever use Kayak again !
review from
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2.8
Pros: We got great directions and they even helped us fill the tank
Cons: Nothing felt prepared the proper way. Driving the vehicle felt unsafe.
review from
Other suppliers in Mérida scored
Where can I find Payless hire cars in Mérida?
Calle 60 No. 427 Por 57 Y Col, Payless car rentals
Address
Calle 60 No. 427 Por 57 Y ColPhone
FAQs about hiring a car from Payless in Mérida
What is the most popular car hire from Payless in Mérida?
Economy (Kia Rio Hatchback or similar) is the most frequently booked car hire type from Payless in Mérida.
How many car hire locations does Payless have in Mérida?
Payless has 3 car hire locations in Mérida. Take a look at our Payless hire location map to find the best car hires near you.
Does Payless have a car hire location at the airport: Rejon Airport (MID)?
Yes
Does Payless offer shuttle or airport pick-up services from Rejon Airport (MID)?
Yes