Pros: The staff was very friendly and professional.
Pros: I liked the customer service at the counter and the attention to making sure I understood everything about the rental
Nice cars good pickups
Pros: Pick up was fast and efficient. Cars were clean and new and reliable.
Cons: The whole insurance thing in Mexico is challenging and confusing. In this case we took the required 3rd party liability and declined everything else and used our credit card to cover rental car insurance. I always feel very unsure on if I am covered or not. Buying the full insurance package from the rental agency is very expensive.
Car not ready until two hours late!
Cons: Despite having a reserved car at 10:30am, we were still at the counter at 12:20pm. And they didn't have the size we had reserved. It was an incredibly frustrating part of my trip
Needed to change inclusions
Pros: Agent pleasant,, car ready, short ride to depot. Agent was able to reissue the agreement at the same price with full insurance coverage. The original agreement only included mandatory liability insurance although we though we booked with collision damage waiver. Price came out the same.
Cons: This is an independent National Franchisee. We thought we were booking with National. Everything was fine however.
Cons: Mandatory insurance more than doubled original rental.
National has 4 car hire locations in Mérida. Take a look at our National hire location map to find the best car hires near you.