Mérida car hire

Driver's age: 26-65

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Cheap car rentals in Mérida

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Economy car
Economy
M
Compact car
Compact
M
Intermediate car
Intermediate
M
Standard car
Standard
M
Full-size car
Full-size
M
Luxury car
Luxury
M
People mover car
People mover
M
Passenger van car
Passenger van
M
Commercial car
Commercial
M
Pick-up truck car
Pick-up truck
M

KAYAK’s top tips for hiring a car in Mérida

  • Enjoy a maximum of flexibility during your trip to Mérida by renting your own car when you arrive and visiting all your preferred attractions conveniently with your own four wheels. Renting a car especially makes sense when considering the fact that public transport in Mérida can have delays or not operate regularly. A car will also allow travelers to get to the seaside in less than 40 minutes.
  • Picking up a hire car directly at Mérida International Airport will allow travelers to be in Mérida center in about twenty minutes via the Uman-Mérida and México 261, instead of taking expensive cabs to the city. Companies like Alamo, Enterprise, and Thrifty offer their vehicles at the airport. Simply follow the signs to the car hire desks upon arrival.
  • Driving in Mérida is generally a pleasant experience, but as it is with all cities, it can take a little time to get used to the city’s system. Mérida has many one-way lanes which can make maneuvering around a bit more challenging at first. Renting a satnav is definitely a good option that could help. Try to avoid driving during the night in Mérida, as some streets are not well-lit and it is harder to see pedestrian and cyclists.
  • In Mérida, speed bumps are in place all over the city and adhering to the speed limit is also very important, as it is one of the main reasons tickets get issued. Especially in the night, speed bumps can be hard to see, so check for signs on the right side of the road and drive accordingly.
  • Book your rental car in Mérida at least 1 day before your trip in order to get a below-average price
  • Standard rental cars in Mérida are around 15% cheaper than other car types, on average

FAQs about renting a car in Mérida

  • What type of car is recommended for driving in Mérida?

    What type of car is recommended for driving in Mérida?For budget-conscious travelers, a smaller compact car is a good option, as the daily rate will be lower -- plus it eats up less gas. Also, a smaller car can squeeze into parking spots easier, and navigating the one-way streets may be easier, too. However, if you want to get the most out of the Mexican sun, you may want to consider a convertible instead.

  • What’s the speed limit in Mérida?

    Speed limits need to be adhered to and can change quite often in and around the city, so always pay attention and check for signs. Limits in Mexico are given in km/h and in the city usually a maximum of 60 km/h (37 mph) is permitted, while 10 km/h (6 mph) is the limit in school zones and parking lots. On rural roads, there is a maximum speed limit of 70-90 km/h (43-56 mph) and 110 km/h (68 mph) on highways.

  • Where are the best places to park in Mérida?

    Parking lots in Mérida are marked with an “E” for estacionamiento (which simply means “parking lot”). The easiest solution is to find a hotel that has a parking lot included, but there is also free street parking marked with a white line. Refrain from parking where the curb is yellow and also consider using a parking garage like the La Lonja or Canto Morell.

  • How much is the price of fuel in Mérida?

    The average price of fuel in Mérida is $8.04 per litre over the past 30 days. Filling up a tank of uel costs between $96 and $128, depending on the car size.

  • What is the most popular car hire in Mérida?

    Standard (Nissan X-Trail or similar) is the most frequently booked car hire type in Mérida.

  • How can I find car hires near me in Mérida?

    Take a look at our extensive car hire location map to find the best car hire deals near you.

  • How much does a Standard car hire cost in Mérida?

    A Standard car hire in Mérida costs $56 per day, on average.

  • How much does an Economy car hire cost in Mérida?

    An Economy car hire in Mérida costs $43 per day, on average.

  • How much does a Mini car hire cost in Mérida?

    A Mini car hire in Mérida costs $80 per day, on average.

Mérida car rental reviews and directory 
All ratings and reviews are collected from KAYAK users with a verified car rental booking. Learn how KAYAK collects reviews.

America Car Rental

10.0

Wonderful

Best rated

Cleanliness

10.0

Comfort

10.0

Pick-up/Drop-off

10.0

Value for money

10.0

One location in Mérida

Show locations

Locations in Mérida

Calle 32 No. 312, Col. Manuel Cresencio Rejon

+52 999 928 1896

Opening times not available

Filters

No reviews available

National

Cleanliness

7.3

Comfort

7.3

Pick-up/Drop-off

7.3

Value for money

7.3

4 locations in Mérida

Show locations

Locations in Mérida

C 32 306 Aeropuerto Int

+52 999 946 0417

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

C 56 A N 451 Av Colon

+52 999 920 7722

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

C 60 486 A Entre C 55 Y C 57

+52 999 923 2493

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 60 #346, 33a Y 35

+52 999 163 2603

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

Show reviews that mention

Reviews

10.0 Wonderful

Mark, Oct 2020

KAYAK

Pros:

The staff was very friendly and professional.

10.0 Wonderful

Anonymous, Jan 2022

KAYAK
Buen servicio y atención!

2.0 Poor

Anonymous, Jun 2021

KAYAK

Cons:

The service was not even accepted by the car rental place, tried calling customer services without response and still haven’t heard back regarding my refund

1 out of 1

Alamo

Cleanliness

6.8

Comfort

7.1

Pick-up/Drop-off

6.8

Value for money

7.1

2 locations in Mérida

Show locations

Locations in Mérida

Ave Aviacion 843 Local 3

+52 999 946 0702

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Ave. Colon Y Calle 60

+52 999 920 1908

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2024

Supplier choice

KAYAK
Nothing good to say, they claimed to have cars available when they did not. They need to update their fleet tracking systems.

2.0 Poor

Gerardo, Apr 2021

KAYAK

Pros:

Nothing

Cons:

They never gave me a car. They had overbooked

2.0 Poor

Cat in, Mar 2021

KAYAK

Cons:

I was unable to rent a car. The address provided was incorrect, when I finally found the place I was there a few minutes and the guy said he couldn't read to me because it was 5:01 p.m. and they were now closed. Ridiculous

2.0 Poor

Kevin, Jun 2021

KAYAK

Pros:

Absolutely nothing. They refused to honor my reservation during a high-demand weekend.

Cons:

Well, everything. This was one of the most distasteful business transactions and customer service disasters I've experienced. They wouldn't honor my reservation because I was using a Mexican national ID (issued by the Government of Mexico) for diplomats. This ID is issued and used just as any other Mexican national ID - there is no distinction, but the very unhelpful Alamo office refused to accept it. They demanded a passport. It was the exact same situation of Alamo in Mexico demanding a Mexican citizen present a passport in lieu of national IDs, which would be illegal. Nor did Alamo agree to transfer the reservation to others in my travelling party. The attendant, named Paulina, demanded that we make an entirely new reservation online, which equated to almost a 100 percent price mark up off my original reservation. I will never use another Alamo franchise again.

1 out of 2

Avis

Cleanliness

6.3

Comfort

7.6

Pick-up/Drop-off

6.6

Value for money

6.3

3 locations in Mérida

Show locations

Locations in Mérida

Av 32 No 261 Col San Ramon

+52 999 930 2078

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00

Carretera Merida-Uman

+52 999 946 3152

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Fiesta Americana Htl

+52 999 925 2525

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Jul 2024

Economy

KAYAK
The guy in the counter add a lot of add ons , price rocket sky and person who inspect the car before giving to us was rude and made mistakes

6.0 Okay

Anonymous, Jun 2023

Passenger van

KAYAK
Customer service was Good and helpful that’s for sure. The Car alarm system shut the car off on Saturday at 10 am and we didn’t get a replacement till Sunday around noon or after. Apparently some system malfunction from satellite security. They accommodated by taking two days off from car rental and allowed me to return gas at half a tank. However, it did effect our vacation plans for those two days as I had to make other arrangements to travel. Luckily for me I was able to leave the vehicle in a safe spot and move the car into an area that it didn’t affect the home owners. It affected my Family Plans and Traveling trips for those Days. I didn’t want to complain to that specific dealer as I knew they couldn’t do much else for me. However I expect AVIS or Kayak to do right by making this right.

10.0 Wonderful

Jane, Jul 2021

KAYAK

Pros:

Marcos was fantastic. I had so many questions and was pretty leery, but he did what we needed - car picked up early and insurance clearly explained. No funny business here.

1 out of 1

Enterprise Rent-A-Car

Cleanliness

5.0

Comfort

4.8

Pick-up/Drop-off

4.8

Value for money

4.3

4 locations in Mérida

Show locations

Locations in Mérida

C 56 A 451 Av Colon

+52 999 920 7722

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

C 60 486 A Entre C 55 Y C 57

+52 999 923 2493

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

C.32 #306 Aeropuerto Int

+52 999 946 0417

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Calle 60 #346, 33a

+52 999 163 2603

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2021

KAYAK

Pros:

Nothing

Cons:

They did not even honor my reservation so I got to walk for 3 hours to find something else....

1 out of 1

Fox

4.0

Mediocre

Cleanliness

6.0

Comfort

6.0

Pick-up/Drop-off

6.0

Value for money

4.0

3 locations in Mérida

Show locations

Locations in Mérida

Europcar Calle 56 A Numero 451 Por Avenida Colon Y Cupules Col Centro

Opening times not available

Europcar Calle 58 Numero 480 Local A Pr 57 Y 59 Colonia Centro

Opening times not available

Merida airport

+52 999 400 5893

Opening times not available

Filters

No reviews available

E-Z Rent-A-Car

4.0

Cleanliness

6.0

Comfort

5.3

Pick-up/Drop-off

4.6

Value for money

2.0

One location in Mérida

Locations in Mérida

Merida Yucatan International Airport

+52 998 928 1896

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

Reviews

4.0 Mediocre

Bruce, Jan 2020

KAYAK

Cons:

Screwed on the insurance and price. End price was 1200USD. Would not accept credit card CDW, letter from Visa verifying, or proof of available credit ( $ 20000 ). Rent privately from Tony.

Economy Rent a Car

Cleanliness

4.9

Comfort

4.8

Pick-up/Drop-off

3.9

Value for money

4.1

One location in Mérida

Locations in Mérida

32nd street, 312, Col. Manuel Cresencio Rejon

+52 999 928 1896

Opening times not available

Filters

Reviews

2.0 Poor

Jairo, Aug 2022

KAYAK
Be prepared to have to get their insurance that cost about the same as the rental fee on top of a deposit of at least a thousand dollars

4.0 Mediocre

Anonymous, Apr 2022

KAYAK
I had reserved a mid-size SUV to travel with my 5 member family and 5 suitcases. When I arrived at the airport, I was told that no car was available but there would be a small car available in 10 minutes, and a larger car the following day. It took an hour to get the first tiny car, and the following day after 2 trips back to the airport I was given a Mazda hatchback. No other cars were available. We spent the week driving around the Yucatán with bags on our laps. I had already paid the full price and was never offered a refund or price reduction. I wouldn’t recommend renting from this company unless you don’t care what car you get.

2.0 Poor

Mike, Nov 2021

KAYAK
They did not have a car for us and it was a different company called American car rentals ( there is no such thing as economy rent a car . We were stuck at the airport , no car and no one to help .

2.0 Poor

Carito, Nov 2021

KAYAK
They didnt reserve nothing , didnt have car

2.0 Poor

Anonymous, Oct 2021

KAYAK
I would not ever using this company again, as someone who goes to Merida often this company is trying to take advantage of travelers and skirt the law and charge extra fees and unnecessary insurance. Buyer beware if you book through any site (Expedia, booking.com, Hotwire and any other) they (rental company) will tell you the third party bookings are not honored for the price you booked for, and they will try to charge additional insurance not needed as the only needed insurance is the liability and the rest is covered by most US credit cards and insurance, and they will ignore the contract and try to charge off contract prices for extra days. They lie to your face and their customer service line nor the booking company you used will do anything to help. We spent two hours on the phone and 3 hours at the rental car place! We were charged an addition $90 on our reservation they said were fees the booking platform charges them.....never again will I use this site as I was also told by three rental car companies in Merida that booking through these third party sites even when paying in advance does not guarantee you an honored reservation or a car at the price you paid. It’s robbery, thank goodness we have family in the area that know the laws and fought on our behalf. There are car rental companies out of fiesta Americana that will not give you all the hassle and extra fees. Also again we were told by multiple car rental companies that the car reservation we booked and paid for was not available and the reservation meant nothing since we did not book directly on their car rental site. Europcar and American car rentals out of Merida are both scam companies ripping people off!

7.9 Good

Anonymous, Oct 2021

KAYAK
The price in internet is a bit deceiving as then they hike up the price with the insurance.

MEXRENTACAR

Cleanliness

4.7

Comfort

4.9

Pick-up/Drop-off

3.6

Value for money

4.1

One location in Mérida

Locations in Mérida

Manuel Crescencio Rejón Intl. Airport

+52 334 170 8243

Opening times not available

Filters

Reviews

4.0 Mediocre

Felipe, Apr 2024

Compact SUV

KAYAK
There was nobody at the airport terminal, had to walk to the car return office. Insurance was insane expensive; twice the price than an international car rental brand.

2.0 Poor

Anonymous, Jun 2024

Luxury SUV

KAYAK
Didn't take us to the rental office because they were short staff but told us the day before we would get a shuttle. It says airport rental but you must go somewhere outside the airport to rent it. No insurance explanation on webist, the rental price for two days was 240 plus when we got there we paid $200 extra por insurance plus a deposite 220$. All for 2 days. Wrong directions was given to pick up.

2.0 Poor

bernardo, Nov 2022

KAYAK
It was a fake offer. Nobody to answer or refund. Never saw the car

10.0 Wonderful

Anonymous, Jul 2022

KAYAK
Arrived at airport and was shuttled to MexCar. Car was ready and fueled. Used for a week and put about 1200 miles on odometer. Returned and was shuttled back to airport with no issues. Great experience.

2.0 Poor

Pamela, Jul 2022

KAYAK
No recomiendo el servicio te quieren cobrar más y te ponen trabas por todo

2.0 Poor

Alex, Mar 2022

KAYAK
Reserved and paid for a rental car via kayak, and my flight to Cancun got delayed for 9 hours. I notified the rental car company several hours in advance of the delay, and they refused to hold my reservation for me, and refused to guarantee a car for me for the following day. They couldn’t help me at all. Our flight finally arrived at like 2am and we had to take a $78 taxi to our Airbnb 20-minutes away. The next day, we thankfully found another car from another rental car company but ended up having to pay quadruple the price that we originally paid for our original car rental. Was really a poor experience.

Thrifty

Cleanliness

3.7

Comfort

4.0

Pick-up/Drop-off

4.0

Value for money

3.3

3 locations in Mérida

Locations in Mérida

Av. Colon Y, Calle 60

+52 800 021 2277

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Calle 23 #311, Manuel Crescencio Rejón, Mérida, Yuc

+52 800 709 5033

Opening times not available

Carretera Merida Uman Calle 23

+52 800 365 1111

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Filters

Reviews

2.0 Poor

Anonymous, May 2024

Compact

KAYAK
The Thrifty office was well signposted but it was a vacant, unfurnished shopfront. It was only a local mall security guard who told us that actually Thrifty operates out of the Hertz office (the word Thrifty is not anywhere), and even that is a third party company again. As a result, we have had to deal with 5 different companies to get a hire car. I suggest Kayak does not do business with Thrifty Mexico until this is resolved.

4.0 Mediocre

Anonymous, Apr 2021

KAYAK

Cons:

Extremely expensive 400 dollars for a Vw Vento for 3 days. Car was dirty inside and outside, brakes are noisy and driver’s window wouldn’t open, and then it wouldn’t close.

2.0 Poor

Adrian, Apr 2021

KAYAK

Cons:

They didn't have any car available

2.0 Poor

Guido, Jan 2023

Economy

KAYAK
Despite having received a confirmation email when arrived I was told there were no cars available and should not trust a third party. I was left in a very difficult situation, as I had reservations that needed the transportation. Ended up having to book a taxi to drive us for 3 hours and missing multiple stops we had planned during our holidays.. Really made what was supposed to be a good roadtrip a nightmare

2.0 Poor

Anonymous, Dec 2021

KAYAK
Woke up at 5am to have a full day travelling around Mexico only to get to the location and they say there are no cars. Thrifty blame the booking site for not speaking with them before confirming. Very very poor!

2.0 Poor

Camilla, Oct 2021

KAYAK
We booked the car, travelled the pick up point to get the car and they didn't have it. They said we had to then go to the airport to pick up and they may not have one either. In the end we went next door to Avis who went above and beyond to help us.

Budget

Cleanliness

5.0

Comfort

4.6

Pick-up/Drop-off

3.8

Value for money

3.6

4 locations in Mérida

Locations in Mérida

56a #451 Local 6 Colon

+52 999 920 2343

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 20a Number 297

+52 999 920 2343

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 21 No 305 X 28

+52 999 946 0762

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Calle 60 #491-B Entre 57 Y 55

+52 999 406 8325

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Jun 2023

Full-size SUV

KAYAK
They cheat you by manipulating the exchange rate! When my credit card company billed me (at the accurate exchange rate), it showed a bill about $60 higher than what they quoted. They set up your rate in USD, then tell you that’s how much you’re paying. Then they convert to pesos at a much higher USD value per peso which leads to a higher number of pesos, and then when your credit card company charges you at the accurate daily rate, your USD charge is much higher. It’s so shady, and they know they’re doing it. My vehicle was also dirty and had a right turn signal that didn’t work the whole trip.

Ace

Cleanliness

3.4

Comfort

3.4

Pick-up/Drop-off

2.9

Value for money

3.4

2 locations in Mérida

Locations in Mérida

Av. Colon 500, Centro

Opening times not available

Carretera Mérida a Uman Km 14.

+52 33 4170 8243

Monday06:00 - 23:30
Tuesday06:00 - 23:30
Wednesday06:00 - 23:30
Thursday06:00 - 23:30
Friday06:00 - 23:30
Saturday06:00 - 23:30
Sunday06:00 - 23:30

Filters

Show reviews that mention

Reviews

2.0 Poor

Gerhard, Mar 2020

KAYAK

Pros:

Nothing

Cons:

The company “ACE rental” apparently does not exist. There was no sign for the company and no office. I got swindled to go with another company that claimed to be working with this company. They did not honor the price I was quoted and I ended up paying more than I had budgeted for. I will not use your service again.

2.0 Poor

Mark, Dec 2019

KAYAK

Pros:

Nothing. Couldn’t pick up the car since our flight was delayed a few hours and they cancelled the reservation and we were left without a car. I did call and they said that 1 hour after the reservation time passed we’d be subject to availability... and furthermore their website said they close at 11:30 pm and they actually close at 10!!

Cons:

Better customer service, information to the customer. Would not recommend them.

6.0 Okay

aviel, Dec 2019

KAYAK

Pros:

Clean car and meets as described online

Cons:

They didn't help me install the two car seats I had reserved. Check-in took way too long (almost 30min without a line). Drop-off took even longer. I had to run to make sure my flight didn't leave me.

Hertz

Cleanliness

4.2

Comfort

4.0

Pick-up/Drop-off

3.5

Value for money

3.7

3 locations in Mérida

Locations in Mérida

Ave. Colon Y Calle 60

0180 0709 5000

Opening times not available

Calle 23 # 309

+52 999 121 9717

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

Calle 56-a #451 Local 8

+52 999 925 7595

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Filters

Reviews

2.0 Poor

Anonymous, Jan 2022

KAYAK
HERZ Goldmember nr.62347703 R.J.L. van Vliet The requisted car was not avalable and the only replacement they were willing to give me without extra paying was an open pick-up with no projection cover for the laugage. I rejected, and there was no other chose given to pay an extra addition fee for the only upgrade car available. I had no choice otherwise I had no car and was stranded with my family (wife + 3 children). I will make an official complaint about the hole situation.

10.0 Wonderful

Amaro, Jan 2022

KAYAK
They gave me the car I needed, at the time I needed

2.0 Poor

Anonymous, Jan 2022

KAYAK
They did not have a car ready for me. And told me I was 8th on the waiting list. They said they would call me but did not. They gave me a number for head office. This caused me huge disruption to my holiday. This is the first time Hertz has ever let me down. Not even an apology.

2.0 Poor

Anonymous, Jan 2021

KAYAK

Pros:

Nothing

Cons:

Hold my reservation even if my flight is delayed and I’m late in checking-in for car pick up, and not cancel my reservation for something that’s not my fault.

2.0 Poor

Enrique, Jun 2022

KAYAK
From $37 usd when I reserved, went to $200 with insurance and other charges… To drop off take about 1 hour

Dollar

Cleanliness

2.9

Comfort

3.0

Pick-up/Drop-off

2.9

Value for money

2.9

2 locations in Mérida

Locations in Mérida

Av. Colon Y, Calle 60

+52 800 365 1111

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday09:00 - 17:00
Sunday09:00 - 17:00

Km 4.5 Calle 23

+52 800 365 1111

Monday00:00 - 00:00
Tuesday00:00 - 00:00
Wednesday00:00 - 00:00
Thursday00:00 - 00:00
Friday00:00 - 00:00
Saturday00:00 - 00:00
Sunday00:00 - 00:00

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Reviews

2.0 Poor

Anonymous, Jan 2020

KAYAK

Cons:

The car rental never happened, we showed up at the Dollar office and they had no record of our reservation and no cars to rent. They claimed to have not received it from Kayak. I rarely use Kayak and I don't really care where the break down occurred, will be booking directly with the car rental companies like I usually do going forward.

2.0 Poor

Anonymous, Jan 2020

KAYAK

Cons:

No vehicle available, so my family was stranded during our vacation. The Dollar staff blamed Kayak, saying they never received the reservation request in their system. Horrible experience.

2.0 Poor

Megan, Jan 2020

KAYAK

Cons:

They did not have any cars

2.0 Poor

Anonymous, Dec 2022

KAYAK
FYI Dollar is now owned by Hertz and there is no longer a Dollar storefront. I had trouble finding the rental place because the confirmation email did not mention that I needed to go to Hertz and there is an old Dollar listing on google maps that no longer exists. When I finally found it, after calling, they told me they didn’t have any cars available. It was very stressful and a huge waste of time.

Europcar

Cleanliness

3.9

Comfort

3.2

Pick-up/Drop-off

3.1

Value for money

2.6

4 locations in Mérida

Locations in Mérida

Av Internacional

+52 999 400 5893

Opening times not available

Calle 56 A Centro 451

+52 999 709 2660

Opening times not available

Calle 58 Local 480 Local A 57 Y 59

+52 999 429 4754

Opening times not available

Carretera Coste Km 12.5

+52 998 241 6471

Opening times not available

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Reviews

4.0 Mediocre

Roberto, Sept 2024

Economy

KAYAK
Clear charges at the time of reservations. Would like to know exactly how much is the total charge (including insurance and extras) at the time of reservation and not being told that’s what happen when I use booking.com or Expedia instead of using their web page. Price went from $303, plus $303 for different drop off to over a thousand dolls!!!.

2.0 Poor

Roger, Feb 2021

KAYAK

Pros:

The drop off was efficient and easy.

Cons:

I felt ripped off and lied to about the extra insurance I had already purchased, will never use them again.

2.0 Poor

Anonymous, Feb 2021

KAYAK

Pros:

Nothing

Cons:

They’re store wasn’t open even though on every online listing they should have been. A phone number for the store supervisor was posted on the door, I called and texted but got no response. I went elsewhere

8.4 Very Good

Marc, Feb 2020

KAYAK

Pros:

Everything went smoothly. Pick up and drop off was efficient and quick.

Cons:

Upon car pickup I was hit with insurance. i tried to explain that I had coverage through my credit card and taking their insurance could nullify my existing coverage but they would not rent the car without buying theirs. It tripled the quoted cost. Thankfully, all went smooth and the issue was not tested.

2.0 Poor

Anonymous, Feb 2022

KAYAK
Clowns. Try to force you to buy unnecessary insurance. Never had a problem renting cars in Mexico until I went there. Read similar reviews but thought I would try anyway. Wrong choice walked out went next door got the same car without any extra insurance (they tried to charge twice the cost of the rental) Don’t make the same mistake. Go with a different company.

NU Car

Cleanliness

3.1

Comfort

3.1

Pick-up/Drop-off

1.9

Value for money

2.7

One location in Mérida

Locations in Mérida

Calle 32 No. 312, Col. Manuel Cresencio Rejon

+52 999 928 1896

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

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Reviews

2.0 Poor

Anonymous, Jan 2023

Compact

KAYAK
charging us 65$usd at pick up

2.0 Poor

Anonymous, Dec 2022

KAYAK
Its a scam!

6.0 Okay

Anonymous, Jun 2022

KAYAK
As far as I could tell, "NU Car" rentals is simply a booking service for "America Car Rentals". There is no signage for NU Car at the Merida airport -- it was only by asking random airport staff that I finally connected with a shuttle driver from America Car Rentals that took me to their off-site office where America Car Rentals processed my contract. Despite the initial hassle, the shuttle staff was very courteous. My low rating for the check-in process is associated with the pricing gimmick that America Car Rentals uses. They list very low daily rental rates on Kayak, but once you're in the office, they require that you either: a) accept an $8,000 hold on your credit card for potential damages, or b) purchase their collision insurance and accept a lesser (~$3,000) hold on your credit card. With the latter option, the cost of the insurance brings the total cost of the rental to the same cost quoted by the larger companies (Hertz, Alamo, etc.) Learning this while already at their rental office was very frustrating, and it could likely be prohibitive for many travelers. In the end, the car we received was adequate, but the contract details definitely soured our arrival in Merida.

1.9 Poor

Anonymous, Sept 2021

KAYAK
This is a scam. There was no store front for "NU rental cars" at the stated address. I did not get to pick up any car and had to do a last minute reservation with a different car rental down the street that looked legitimate. I did not feel safe...

Payless

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

4.0

Value for money

2.0

5 locations in Mérida

Locations in Mérida

56a #451 Local 6 Colon

+52 55 5458 8580

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 20a Number 297

+52 999 920 2343

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 21 No 305 X 28

+52 999 946 0762

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Calle 60 #486 Local D Entre

+52 999 924 1478

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Calle 60 No. 427 Por 57 Y Col

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

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Reviews

2.0 Poor

Anonymous, Feb 2024

Standard

KAYAK
The overall was experience was terrible. The price quoted for the rental was correct. They quoted me $16.88/ per day for insurance but charged me more than $70.00/ day. The contract is all in Spanish, so it is hard to determine what the charge is. I found out when I check my card statement. I immediately went to the office in Merida to resolve it but was told they (1) did not understand English well enough, and (2) they could not do anything about it. The car was high milage, the sides and rear of the car were scratched, the interior seating was badly stained and dirty. they said they had no better vehicle available. I will not do business with Payless ever again. I also question the value of using Kayak in the future. Note, I insure to two late model vehicles for about the same amount over 6 month period then they charged for 15 days. This should be a crime.

Firefly

Cleanliness

2.0

Comfort

2.0

Pick-up/Drop-off

2.0

Value for money

2.0

2 locations in Mérida

Locations in Mérida

Calle 23 No309 X 30 Y 32

0180 0709 5010

Monday07:00 - 21:00
Tuesday07:00 - 21:00
Wednesday07:00 - 21:00
Thursday07:00 - 21:00
Friday07:00 - 21:00
Saturday07:00 - 21:00
Sunday07:00 - 21:00

Calle 56-a 451 Local 8

0180 0709 5010

Monday16:00 - 20:0008:00 - 17:00
Tuesday16:00 - 20:0008:00 - 17:00
Wednesday08:00 - 17:0016:00 - 20:00
Thursday16:00 - 20:0008:00 - 17:00
Friday16:00 - 20:0008:00 - 17:00
Saturday16:00 - 20:0008:00 - 17:00
Sunday09:00 - 17:00

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Reviews

2.0 Poor

Anonymous, Dec 2022

KAYAK
Flight was delayed. I called firefly to reschedule pickup next day. Office confirmed no problems. Absolute lies - I arrived to the office and they informed they had no cars according to policy, mine had been given to another customer. Why not inform me the reservation is cancelled instead of telling me to come in?

keddy by Europcar

3.8

Poor

3 locations in Mérida

Locations in Mérida

Av.Internacional Carretera Merida- Uman Km. 4.5 Apt. Manuel Cresencio

Opening times not available

Calle 56-A Centro 451- Av. Colon Y Cupules

Opening times not available

Calle 58 Local 480 Local A 57 Y 59 Col Centro

+52 999 429 4754

Opening times not available

Filters

No reviews available

Infinity Car Rental

3.8

Poor

One location in Mérida

Locations in Mérida

C. 32 312, Manuel Crescencio Rejón, 97000 Mérida, Yuc.

+52 999 725 7088

Opening times not available

Filters

No reviews available

Mas By Mex

3.9

Poor

One location in Mérida

Locations in Mérida

Carretera Merida a Uman km 14.5

+52 33 4170 8243

Opening times not available

Filters

No reviews available

Priceless

3.5

Poor

One location in Mérida

Locations in Mérida

Calle 26a # 335 Entre 21 Y 23 Col. Cresencio Rejon

+52 998 457 8973

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday08:00 - 17:00
Sunday08:00 - 17:00

Filters

No reviews available

NextCar

2.5

Poor

One location in Mérida

Locations in Mérida

Calle 26a # 335 Entre 21 Y 23 Col. Cresencio Rejon

+52 998 457 8973

Monday08:00 - 17:00