Jerusalem hotels near Jaffa Gate

Pros: Each time we come to stay at the Leonardo Plaza it feels like we are coming home. Staff are - without exception - well-groomed, polite, friendly and happy to help. Breakfast is fabulous. A real diet-buster... Rooms are extremely comfortable and well-lit. Views on the Old-City side are breathtaking. Generous with towels, toiletries, bath-robes, water etc. Gym is spotless and well-equipped.

Cons: Free parking for guests would be helpful. AC in rooms is noisy

Pros: They were absolutely fantastic. Every part of my stay

Pros: Good location and easy to see from a distance when locating the hotel. Pool area is ok with good towels provided. Friendly reception and waiting staff at breakfast. Good cotton bedding.

Cons: The whole hotel needs freshening up and modernising. Was pretty expensive considering the style and furnishings.

Cons: We requested a room update which was supposed to include a large double/queen size bed; a sofa, a balcony; and a mini bar. Only the balcony was attached to the room....the other upgrades were absent. A lot of extra money for a balcony

Cons: Bathroom was not clean

Pros: very nice hotel - walking distance to old town - friendly people

Pros: Clean, comfortable, great food, great service and friendly staff.

Cons: Free faltered water was not available in the lobby 24/7 as it is in most other hotels in a hot country.

Pros: Staff was very friendly. Ronit, guest relations manager wasn’t lovely. They had a nice cocktail hour.

Cons: Hotel Is dated. It was hard to access from the street - you had to walk down a ramp way and there was no indication where the entrance was. There was a lot of construction going on nearby. I’m general it was ok but certainly not 5 star hotel as indicated.

Pros: The location was close enough to the old city to walk to. That’s the only plus point.

Cons: Being made to wait until 7pm to check in on arrival. Dirty and torn sheets which were not changed even after 3 separate requests. We had to speak with the manager for them to be changed. Our entire group was given twin rooms despite booking - and paying extra for - doubles. Safes broken in two of the rooms, one was never fixed. Doors access cards did not work and we had to be let into our rooms by security each night which took up to 30 mins. Each night! Bathrooms were dirty and toiletries not replenished. Water was not replenished in two rooms but it was in one room. When we asked for water the receptionist said she would charge for it! Staff made zero efforts to address any of the issues despite repeated requests - only speaking with the duty manager got us clean bed linens. Mattress springs poking out on the the side of the bed and I cut myself on it. Receptionist, Tehila, actually sneered and shrugged when we said we were disappointed and unhappy that things were not being fixed in our room. And said: ‘it’s not for me to do’ Stale sandwich for 12gbp when we had to wait for almost 2 hours to be checked in. Rooms were dated, bathrooms were dated and dirty. Nothing like the photos online. Terrible value for money and if this is a 5-star hotel then I’m Donald Duck.

Pros: The breakfast spread is one of the best in the world! Top top quality food. Staff extremely friendly and helpful. Super location!

Cons: Absolutely nothing

Pros: Es limpio , bien ubicado, en la recepción ody muy colaborador, muy cerca de la ciudad vieja

Cons: Todo bien

Pros: Nothing

Cons: False advertisement ！it should be 2 star hotel! They deleted all negative comments to make you choose this hotel Staff hung up phon when you request for help, or not pick up phone if you call again!

Pros: Great breakfast. Clean rooms. Comfy beds.

Pros: Location is one block from Jaffa St. Very good. Breakfast has a lot of options. Staff was very friendly and helpful. Beds are very comfortable. Rooms are nice size. Licorice to welcome you.

Cons: They could use some lint rollers for the velvet bed boards and light covers. I didn't like the hotel smell. It's a specific smell that hotels use but this one is not pleasant in my opinion :)

Pros: Very clean facilities & friendly staff

Pros: Location, near everything

Cons: It was not clean. Once we arrived in the afternoon to find that the only thing they made was the bed. They tossed our things on top and did the minimum necessary.

Pros: Staff were all very friendly and gives very good guidance or info to the shops/places of interests. I enjoyed their coffee lounge in the basement, has nice chocolate cookies, some oranges, free tea and coffee. A consolation because I dont like the breakfast buffet - which is mainly local fare, but if you love those humus, etc. it's ok, worth paying for it. I was happy just having some free coffee and cookies at the basement. You can buy fresh fruits from the nearby shops/Mahane Yehuda market. Plenty of eateries near by, even a very good vegan Cafe just 3 minutes walk out, which the hotel recommended to me. Was fantastic. I like the location, close the bus/ tram line along Jeffa St (Yafo St), to go to the Jerusalem Central Bus/Train Station to get to Tel Aviv. Very clean in general, everywhere in this hotel, even a little gym is well equipped, with cute bedroom slippers and bath robes. TV has international channels, CNN, BBC, Fox Business News. Just perfect. Thanks to Mr Sufian, Lior, etc. And at least, they are happy to provide you bottled water, if you ask for, each day. Otherwise, supermarket is nearby.

Cons: The room air conditioner kept turning off by itself every 1 hour in my first day. Then after much back and forth with the technician who don't speak English , luckily its fixed by end of night, so I had nice cool air throughout the stay. Ok there is no nice views to expect in this hotel. And it's mostly facing construction sites/grounds or backyard of buildings. it's abit noisy at some parts of the day due to construction going on around nearby neighbourhood of the hotel, but only short while. At least it's very quiet at night, and windows block out the sounds. Only thing I was abit disappointed, my first day, the bed linens aren't that clean. The poor Housekeeping Manager has to change them by herself as her staff are all on holiday on Sabbath. She did not seem to know how to do these tasks (putting a small pillow case over a big Pillow, and squeezing it to fit. lol - so hilarious)... but at least she tried her best, my respect to her, while I helped her abit to arrange the linens.

Pros: The staff were great, especially the restaurant manager! They have great breakfast buffet, the rooms are well equipped and comfortable! The location was super and convenient to the old city. The location is close to the mamilla area for restaurants and shopping.

Cons: The shower leaked and the grout needed to be scrubbed, water was getting out under the tile into the bathroom by the toilet. They need to seal it. We would put a towel there to catch the water. The shower and hot water were great though!

Pros: It was clean, well kept and near the old city and other sights.

Pros: The location was great! You could walk to all the restaurants and the city center.

Cons: We had several issues while staying at the hotel. There was flooding from another room that reached ours. It was high enough to soak our luggage bags getting some of our clothes wet that were on the bottom of the bag. I called down to the front desk and they took their time getting there. Once the guy got there to clean up the water I was not given an explanation as to where the water came from or why it reached my room. The guy who cleaned the water up looked frustration and acted like he didn't want to be there. He also took my luggage bags and stacked them on top of each other making the bags more wet. After leaving the carpet in the room was still soaked. I didn't get a courtesy call or check up from anyone. I had to go down to the front desk the following morning and ask them to change the carpet because it was still wet and would soak out socks when walking by. That morning we noticed the clothes on the bottom of the bags were wet. When I reported this to the guy at the front desk he acted as if he didn't care. To put the icing on the cake they charged us for the dry cleaning for the clothes. It wasn't until I complained that they took it off. The first explanation they gave was they discounted our dinner instead of taking off the dry cleaning charge. I told them they did that because it was cheaper LOL. At the end they removed the dry cleaning charge and sent fruit and wine to the room. I will say for the price the hotel is definitely not worth it!

Pros: The hotel is situated in a very nice area, clise to all interesing places

Cons: The hotel was not very clean

Pros: Great property!

Pros: Location,staff,cleanliness

Cons: Small problems with door key(didn't open door)

Pros: Location, location and excellent location

Pros: Location is great, close to the train, whenever we approached a stuff member in person it was good and very responsive.

Cons: No response over the phone; floor was a bit sticky;

Pros: Convenient location.

Cons: Outrageously rude and ignorant staff. We have stayed in many hotels around the world, and in Israel, and I can honestly say that I have never encountered hotel staff who are as rude and generally unhelpful as those we encountered this week at the Leonardo Hotel Jerusalem. The consistently belligerent attitude we experienced among most (not all) of your staff was staggering and appalling. They made us feel as if anything we asked (e.g, a drink from the bar, a bowl of nuts, looking after our luggage after checking out) was an enormous inconvenience. Sometimes, our requests were completely ignored. When we did get a response, staff made us feel like they were doing us a huge favour and that our request was a great inconvenience to them. In summary, your rude, lazy staff ruined our stay. Needless to say, we will never be staying at the Leonardo Hotel Jerusalem again, and frankly, I do not understand how they manage to stay in business. A hideous experience.

Pros: The pool was nice, it wasn’t big but it was a good size.

Cons: The room they put me at first was in a room with no AC and the WiFi wasn’t working in that room and there was stain on the bed, it took then almost 2 hours to finally get someone to come check everything out after complaining 3 times. The person at the front desk was annoyed with me for complaining. The finally sent someone to check everything out, I let it cool off for about 2 hours and went down again to complain and they finally moved me into a new room. The room they put me was okay and the bed was very uncomfortable. Also I didn’t like the breakfast except for the pancakes.

Pros: Easy and fast checkin, the room was clean and tidy including a welcome cookies and wine (we had a birthday), free parking, breakfast was great! Location is bit far from the city center but taxis and city metro just outside the hotel. The stuff are super nice and helpful.

Pros: The breakfast was and always has been awesome. The staff goes beyond our expectations to make sure we are completely satisfied. I have never been treated so well during my years of travel. I have stayed multiple times at this hotel. I bring groups there because of the staff and service we received. A few of the staff members that went beyond their duties were, Yael, the relations department, Mr. Minas, the dining room manager, M.Ail, one of the housekeepers and Ms. Jehan, housekeeper supervisor. Our hats are off to the entire staff at the Jerusalem Leonardo Hotel on St. George St. We spend our 50th Anniversary there during this stay. Thanks.

Cons: I can't think of anything to make things better. I have stayed at several hotels there in Jerusalem and in Israel during these years that I have been coming to Israel. I enjoy this hotel more than any other.

Pros: A varied and good breakfast, public transport within a short walk allows easy and cheap access to the Old Town, the city center and other attractions. We arrived a little later than planned and Yael called us from the hotel to check if everything was all right. she gave us an upgrade of the room, free parking and a small gift in the room, a box of cookies. We especially liked the refrigerator, which did excellent cooling work and even freezed our water bottles. The soap and shampoo provided in the bathroom were excellent, the girls were enthusiastic about the smell and softness. There are facilities for making hot drinks in the room, Although they could provide more milk powder for the coffee.

Cons: The pool opened 15 minutes late Not enough light in the room

Pros: Very good location, 10 min walk to Damascus Gate. We were upgraded to a room with a balcony, which was very confortable and had a wonderful view, although the balcony is too small for 3 people. Varied and rich breakfast and welcoming staff. We took a 3 hour trip to the Dead Sea, with the hotel’s driver, Amer, and it was a very nice and confortable ride

Cons: A bit dated hotel, cleaning service could have been better. The second day I found my pijama thrown on the desk, dirty coffee mugs and no refill for the coffee in the room. At a 300 $ a night room, this is inacceptabile. Food and beverages at the bar overpriced, compared to other restaurants and hotels in the area. (We stayed an extra night at a different hotel). Although they say you can make international calls from the room, it was not possible throughout our entire stay, despite the fact that we reported the problem from the day we arrived

Pros: We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Cons: Food was not fresh I’m really disappointed We asked for a room with two separate mattresses they put a mattress on the floor . Discusting... the air conditioning didn’t work

Pros: The location was about the only thing going for this place.

Cons: Cleanliness. We found BED BUGS! My husband was literally bitten 90+ times. Needless to say, we cut our stay short and left the hotel! Never again!

Pros: The rooms were very comfortable as well as the beds. The breakfast was excellent as well.

Cons: Thinking the hours of the pool and fitness center could be extended.

Pros: The staff, gardens and facilities are all lovely and we’ll be recommending this oasis to all of our friends.

Cons: Bathrooms a little squeezy

Pros: Every aspect of our stay was superb.

Cons: While it’s an excellent hotel it is definitely on the pricey side.

Pros: Building full of character and very comfortable although some rooms were not as nice as others. Staff were inconsistent, some very helpful but others not. For example service in courtyard was slow, request for iron to room failed, on one evening it was decided by a staff member that drinks could not be served to residents in the lobby despite them being available other nights.

Cons: Inconsistency in staff

Pros: The staff were first class. Nothing was too much trouble

Cons: Nothing. We were extremely pleased with everything.

Pros: We enjoyed everything, especially the restaurant set up and the bar

Cons: Breakfast is a bit to expensive

Pros: Very good breakfast Great staf great hotel, beautiful and cosy

Cons: Location is a little far from central atractions.

Pros: The Hotel is a warm “home”, a great thanks to Mr. Khander for the special stay. Our rooms were the moost historical ones, a piece of story. Nice people, nice food, I will suggest this Hotel. Many thanks

Pros: An excellent staff made our stay particularly nice. We made a couple unusual requests and the professional staff at the American Colony stepped up without hesitation to provide for our needs. We hesitated before booking in this location but found it to be very welcoming and comfortable. The breakfast provided was also fantastic and diverse even by Israeli big breakfast standards. Our only less than stellar comment is that the selection of books and literature in the gift/book shop is very one sided and partisan. This shouldn't have been totally surprising but given the excellence and absence of political statements everywhere else it became noticeable. A great hotel.

Pros: The location, the service, the room, the pool. Definitely a great hotel with a unique charm.

Cons: Nothing. Absolutely great.

Pros: Location is prime (near old city), good picturesque restaurant (Arabesque) and summer bar, nice pool, good choice of TV channels. Good staff albeit sometimes appearing a bit inexperienced.

Cons: Tapware difficult to moderate (hot/cold, quantity/flow of water), towels not so plush, amenities in the bathroom subpar (smell [like disinfectant], wrapping soulless), business center not open 24/7 as indicated without explicitely having to ask, pool opening hours (only until 18.00).

Pros: They upgraded up to a beautiful room, the lushness of the gardens was particularly enjoyed

Pros: Fantastic staff. Friendly. Helpful. Concierge service excellent.

Cons: Nothing. Expensive but worth it.

Pros: Lobby was beautiful, great swimming pool/workout area.

Cons: Times pool was open was a bit too late. Sheets could have been of higher quality.

Pros: The breakfast was excellent. nice view of the city from the covered terrace. Great location for shopping, restaurant and about 10 min. walk to the old city. The swimming pool was refreshing after a long day.

Pros: The staff was so friendly and was anxious to make you feel comfortable The spa was amazing and pool and work out area very unusual for Israel!

Pros: Location. Breakfast

Pros: Very central location. Very friendly staff.

Pros: When we arrive in the early hours of the morning, Of 8/29z the gentleman by the name of Murad took care of us and was very patient and helpful.

Cons: Helpful tips: Put more hooks in the bathroom for hanging towels etc.

Pros: Nice hotel in a very good location - very central to the old city and in the centre where you can find plenty of restaurants. Clean room. Very good breakfast but best is clearly the service provided by the staff. Elad, the concierge, is fantastic and planned for us multiple trips.

Cons: The pool closes early.

Pros: All was perfect Perfect situation Perfect food Perfect people Perfect room Love this hotel!!!!

Pros: The location and the room

Cons: The service is terrible and staff are generally unhelpful and rude (except for one). No one answered the phone at the front desk and room service for 45 mins and when they eventually did they were rude

Pros: Loved every thing about it. The room. The Location the servies the price all amazing. Loved it.

Cons: There is no parking. And the breakfast only till 10.would love if They had it till 11.but other then that perfect hotel.

Pros: Quiet, clean and modern. Good gym and pool. Great breakfast and awesome location.

Cons: Some staff were super friendly and helpful. Others, not so much.

Pros: Location and comfort

Cons: Without parking lot which is difficult in Jerusalem