6.0 Good25 Dec 2019
Cons: Taking the deposit in full and having to wait days for it to be returned is a massive pain and the rental agent has the power to decide how much to return with you unable to discuss it with them. No feedback on the return of deposit
8.0 Excellent30 Aug 2019
Cons: Vehicle maintenance. Car cleaning. Speed of service. Instead of giving printed forms, it is better to send them to email, etc., in addition to the scratches that the vehicle and other defects send and save digitally.
7.6 Good30 Aug 2019
Pros: The price was good. Although it had to be added on third party insurance and VAT.Cons: Vehicle maintenance. Car cleaning. Speed of service. Instead of giving printed forms, it is better to send them to email, etc., in addition to the scratches that the vehicle and other defects send and save digitally.
7.2 Good25 Jul 2019
Cons: Pick up Gazoil was not full, I waited to refuel
2.4 Mediocre19 Jul 2019
Cons: I ordered a Mitsubishi Grandis. They gave me a smaller car, no air conditioning in the back seats, in the summer, without telling me this ahead of time. When I realized it, I informed them, but they said it was after the 3 hour window from the time I took the car, so was charged for 1 day.
3.6 Mediocre9 Apr 2019
Pros: Unhelpful staff, disorganized and rude.Cons: Car wasnt ready, rental process was too long and tedious, couldnt rent for 24 hrs as normal, because office was closed next day for elections. Understand that is a holiday, but they need to make accommodations and plan ahead for this instead of telling customers they need to return the car in 5 hrs.
3.2 Mediocre6 Jan 2019
The refused to honor the reservattion properlyPros: NothingCons: An going to file a complaint with BBB separately as I had a certain number of bags that I needed to fit. They insisted on giving me a smaller car (which I ended up picking with seat down to fit the luggage) while saying it's the same car class and it's the agency problem that they didn't give them correct information.
2.0 Mediocre23 Mar 2017
Jerusalem budget worst customer service everPros: Unable to execute my valid reservationCons: Bait and switch. Refused to fulfill reservation even when 800corporate Budget agent on phone told them it was valid. Avoid this place like the plague.
4.0 Okay6 Jan 2017
You have to stop and ask where to parkPros: She was great and fixed a mistake that the Tel Aviv office made because they charged us too much.Cons: It would be nice to have a sign outside of where to return the car. One person had to run inside and get instructions while the other person sat on the side of the road.
5.2 Okay15 Sep 2016
Cons: Location is very hard to find and I had to wait more than 1 hour to finally get he car as the personnel was not proactive and had difficulties with the online booking.