Cons: Amount I had to pay was more than what I was told on this site.
Pros: The car fit my expectations and needs.
Cons: The staff was EXTREMELY rude. When I approached the desk she yelled "no cars!" at me with no explanation. I asked what the point of my reservation was if there were no cars available. She mumbled she'd let me know when one was available in 30-60 minutes. I asked if I'd get the same size that I had reserved and she refused to make eye contact and mumbled that it was being cleaned. I asked her why she was being so rude and she ignored me. I went to wait outside and then she came and yelled for me about 5 minutes later. She didn't talk to me or ask me if I wanted insurance or prepay for gas or anything as she checked me in. She could have easily said the car was being prepared and it would just be a few minutes. Instead she was mean and provided no helpful information. She was a miserable person that caused a lot of unnecessary confusion.
Cons: The pickup receptionist was extremely rude and was not accommodating. The car they provided was not clean, with trash in the cup holder, and not a car I would’ve wanted to drive. Drop off was easy except they completely overcharged me and now I’ll need to call back to get the charges sorted out. The worst car rental experience I’ve had.
Pros: they cancelled my reservation on me
Cons: not cancelling my reservation
Pros: Easy pick up and drop off. Friendly people. Good price.
Pros: The car didn't break down.
Cons: When I picked the car up the man behind the counter wasn't very friendly. He told me he had a ton of cars to pick from to give me and then gave me the car that was parked the absolute furthest from the building. He also gave me a car who's RPM's revved up very high when I wasn't accelerating. I had to down shift to L and then back to D to get it to stop. I had a three and a half hour drive late at night on dark and desolate road to deal with this. As a female traveling alone it's needless to say that I felt less than safe. When I dropped the car off the next day the I told the man behind the counter what had happened and he seemed not to care at all. That might have been because his child was running around the office unattended. I guess there is a reason Hertz is the cheapest. Next time I'll spend a little extra money and not have my trip ruined.
Pros: Nothing. No staff was at the desk when our flight arrived. The woman on the 800# was totally unhelpful and told us to come back the next morning. Really? We had to rent with another provider and had to pay a much higher rate.
Cons: Have someone at the counter so we can get our car when we arrive. Train your 800# staff to help problem solve for us.
Pros: Staff was friendly and car location was within a short distance from the rental counter.
Cons: Didn't realize that the new Chevy Malibus were as difficult to get in and out of.
Pros: Super great staff!
Pros: At drop-off, I left my glasses in the car. We returned immediately, and the service people had them waiting for me! Thank you!
Cons: Really missed car not having a CD player! Would have made a 6 hr drive much more enjoyable!
Pros: Mt. Pleasant staff was friendly but didn’t offer much help but an apology.
Cons: Staff in Wilmington was extremely rude. Put me in a car that had a complete moldy smell. The car was dirty on the interior and exterior. I was denied another car. The only reason I accepted this car was because I had to get to Sputh Carolina.
They didn’t have a car for me. I rented from Enterprise
Cons: This is hebsecind time hey have messed up. Done with them.
Hertz has 2 car hire locations in Wilmington. Take a look at our Hertz hire location map to find the best car hires near you.