Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
Car rental companies that offer shuttle or pick-up services from Wilmington New Hanover County airport to off-airport locations include Alamo, Avis, Budget, Enterprise Rent-A-Car, Hertz, National, and Thrifty.
One location in Wilmington New Hanover County Airport
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Reviews
8.0 Very Good
Nov 2020
Pros:
Yes quick and easy.5.2 Fair
Oct 2020
Pros:
Drop off was easy.Cons:
I ordered an economy car, not a minivan. The minivan was ok but when I started it up, the screen said that the tire was low so I had to go back into the airport to tell them. They said it was fine so for four days, I drove around in a minivan that said “tire low”. Not good customer service.2.0 Poor
Aug 2020
Cons:
I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.10.0 Wonderful
Jul 2020
Pros:
Staff was friendly and accommodating. I would use them again.Cons:
This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.8.4 Very Good
Jun 2020
Cons:
Nothing6.0 Okay
Mar 2020
Pros:
Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.Cons:
The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.One location in Wilmington New Hanover County Airport
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10.0 Wonderful
Dec 2022
10.0 Wonderful
Dec 2021
2.0 Poor
Nov 2021
10.0 Wonderful
Jun 2021
8.0 Very Good
May 2021
Pros:
Quality vehicle. Great service.Cons:
We got assigned a mini van for a get away with my wife. Would have preferred a car like we indicated.10.0 Wonderful
Mar 2021
Pros:
Staff was great. Car was lovely. Pickup processing was fast.Cons:
My rental car wasn’t available when I arrived to pick it up. So, i had to wait about 40 minutes for my car but my attendant offered me a handful of freebies to attempt to make it right. I appreciated her honesty about the wait and willingness to compensate.One location in Wilmington New Hanover County Airport
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10.0 Wonderful
Apr 2021
Pros:
It was all good.Cons:
It was all good.8.4 Very Good
Jul 2020
Pros:
Staff was very friendly. They did not have record of my economy car reservation from Kayak. They were able to place me in a Ford F150 instead of an economy sized car that was ordered. The lady stated that 3rd party vendors information doesn't always come through with details.Cons:
Have the car size as requested.4.4 Mediocre
Jul 2020
Pros:
Not much.Cons:
Once the staff showed up at the booth they were friendly and helpful. But I had to wait 25 minutes and call the person since they were "moving cars around". Then there were "computer problems", so the pick off took way much longer than it should have. I was told that the "manager's special" that I reserved was an F-150 pick up truck. There was nothing on my reservation that said that so I couldn't dispute it - so in order to get a smaller car, I was charged an additional $10 per day. Plus I was tired from traveling all day, it had already taken way to long to pick up a car, so I didn't argue. I think they plan things that way.10.0 Wonderful
Mar 2020
Cons:
really, everything was perfect...10.0 Wonderful
Jan 2020
Cons:
The staff was friendly. I was also glad dropoff was quick.4.0 Mediocre
Dec 2019
Pros:
Staff was nice. F150 only had 800 miles on it.Cons:
Got the manager's special(so no choice of vehicle) and it was an f150. I know my fault... Did not include the airport pick up fee in the advertised price, so all in all should have gone with enterprise midsize because there was no cost savings.One location in Wilmington New Hanover County Airport
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4.0 Mediocre
Oct 2022
8.0 Very Good
Oct 2022
10.0 Wonderful
Dec 2020
Cons:
Woman at desk was super helpful!4.8 Mediocre
Sep 2020
Pros:
They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.Cons:
Billing6.0 Okay
Aug 2020
Pros:
Staff was nice.Cons:
The car smelled like an ashtray. Disgusting!!10.0 Wonderful
Jul 2019
Pros:
Everything went as planned.Cons:
Occasional upgrade available.One location in Wilmington New Hanover County Airport
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8.0 Very Good
Sep 2023
8.0 Very Good
May 2021
Cons:
They didn't know where the car was because it was absolutely brand new but someone put it in a field away from the other cars so it took us 25 minutes or so to find it find it.2.0 Poor
Mar 2021
Cons:
They did not have a car at the time I needed one. They said it would be an hour and a half to get a car even though I made reservations 2 weeks before. I will never rent with Avis again.4.8 Mediocre
Jun 2020
Pros:
The drop off was super easy.Cons:
The car was disgusting and had towels and other beach items still in its trunk. Also, I had to wait for a car and even then they only had an intermediate size car for me instead of SUV, and then they wouldn't even decrease the prize9.2 Wonderful
Jan 2019
Cons:
I was charged $5 more than what I booked it for. They said the taxes were higher.8.0 Very Good
Feb 2018
Pros:
NICE DRIVING CAR. VERY CLEAN.Cons:
I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.One location in Wilmington New Hanover County Airport
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7.6 Good
Aug 2020
Pros:
Quick pick up and drop offCons:
Was really hoping for an F 150 not a Dodge ram.10.0 Wonderful
Nov 2016
Pros:
The entire process from beginning to end was excellent. The price was right, the customer service was exceptional, and upgrade that we got was wonderful! We drove a Rav 4 and not only was it comfortable for our trip, it got roughly 30 miles to the gallon. It was roomy enough for all 3 of us plus luggage with quick response and great turning radius. We had a terrible experience last year with a competitor and kept waiting for the other shoe to drop. But Enterprise was exceptional through the entire process and honored what the promised and more. We will never rent from another company and highly recommend these guys.8.0 Very Good
Jul 2023
10.0 Wonderful
Nov 2022
10.0 Wonderful
Aug 2022
10.0 Wonderful
Oct 2021
One location in Wilmington New Hanover County Airport
Filters
Reviews
8.0 Very Good
Oct 2022
5.9 Fair
Jul 2021
One location in Wilmington New Hanover County Airport
One location in Wilmington New Hanover County Airport
One location in Wilmington New Hanover County Airport
One location in Wilmington New Hanover County Airport
Most popular car type | Mini |
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