Wilmington Car Hire

Cons: When reserving the rental, I bypassed the economy and compact options and chose the managers special. In the past, I’ve been very pleased and found a value excellent. She quickly told me that the managers special today was a compact/economy (I’m 6’2”, 235). I asked for something a little bigger but was not given a different option. It was raining outside so the car had not been washed -but that’s not horribly important. A 300 mile drive in a dirty Kia Rio with no cruise control is not what I considered a “special “deal. It got me there and back but on the zero amenities plan . For the record, the economy or compact option would’ve been about six dollars cheaper. I was told I could upgrade to a midsize but it would be an extra charge. Lesson learned. I gained no favor when I told her I had bought the insurance online. At return, the same girl was polite and pleasant yet remained unsympathetic.

Cons: The truck we received as an upgrade was great except it did not have running boards. Next to impossible to get in and out of.

Cons: I was expecting to rent a car and when I got there they only had a pick up truck, Jeep and a Dodge Moreno. I felt The rental guys was trying to take advantage of me and pressure me into paying for a more expensive car even thought it wasn't my fault they didn't have the car I was expecting to drive. I was incredibly dissapointed in the serivce and more than likely will not rent from Thrifty again.

Cons: Car that I reserved was present however I was told that they were saving for an elderly lady later that day. Instead I was offered a pickup truck which defeated the purpose of renting a car in the first place (mpg on a road trip). They couldn't be bothered to hold up their end of the reservation however if the tables were turned I assure you I would still be stuck paying if I didn't honor my part.

Cons: Think something got spilled or someone got sick in the car based on bits I overheard and VERY strong smell of Febreze. But I got some disinfectant cloths and kept the windows down for the first day and it worked out okay.

Cons: When I picked the vehicle up the attendant told me the low tire air message was on and gave me some lame excuse to why it was on. She had no idea what she was talking about which made me a little apprehensive about the rental. The van was not as clean as I would have liked but it wasn't nasty either. There was dirt and debris on the floors and the drink holders in the passenger area had spilt drink in them along with a chicken bone on the floor. I didn't like when I dropped it off and no one came out to do the damage inspection.

Cons: Gas gauge..

Cons: I scheduled to pick up the car at 7:30 in the morning but was not able to take a car from you because my insurance company was not open until 10 a.m. and I was told that you needed verification that I have insurance or I would have to pay your $25 insurance. Of course, I declined and moved over to the next counter, Alamo, to get a car from them. My question is, if you know that you cannot give a person a car until their insurance company opens to verify the insured, why bother opening before office hours? I felt misled that there would be a car available for me at 7:30 a.m., and I believe that insisting that I would have to wait for verification from my insurance company that I am insured is only a ploy to get the customer to pay $25 extra so that they can get out of there. As I said, I declined; and within five minutes I had a car given to me by your competitor without any insurance hassles.

Cons: Clerk cried at the counter, had a nervous breakdown, said she hated Thrify. She said she doesn't have a manager and only one other person works at that location.

Cons: Price quoted did not match up with deal. One of my destinations was on the red list which meant that I would have to pay significantly more that the price quoted. Shady do not recommend.

Cons: Not finding a representative at 6 am at the airport.

Cons: Wasn't aware of any EZpass and had to pay tolls in cash.

Cons: I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.

Cons: I was charged $5 more than what I booked it for. They said the taxes were higher.

Cons: Car seat had a cigarette burn in it, and there was a beer cap in the backseat. They "upgraded" me but it felt like they just wanted to get that specific car out of their lot.

Cons: I landed at Wilmington, NC at about 9 at night and there was a long line of people waiting to get cars. Not all had advance reservations. It was explained to me that the insurance I purchased was a Kayak policy and not as comprehensive as Alamo's, which was slightly more expensive. I said I would opt for Alamo, but that would have involved contacting Kayak and canceling previous contract. I was super-annoyed by that consumer tactic.

Cons: The rental information on the third-party website needs to be updated! It says the underage fee for North and South Carolina is $10/day. However, when I got there I was told the fee was $25/day. Since all other rental companies were out of cars for the day, I was stuck paying $100+ more than I anticipated; not cool Alamo! Also, my car had not been vacuumed as there were candy wrappers and such on the carpets/between seats.

Cons: nothing.

Cons: I am NOT a fan of foreign vehicles. I do not like how they feel, I do not like how they drive, I really do not like where the controls for things are. They are not comfortable. Could not wait to turn it back in...I wish there was a selection of Domestic vehicles available...

Cons: Need better signs. It took me a while to find the Alamo drop. I was not aware they were affiliated with national

Cons: I paid for the rental thru kayak and then was told my card wasn't accepted thru Alamo. The people at the counter in the airport were RUDE. The folks at the 800 were worse. No one listened to my complaint and did anything about it and I'm STILL waiting for my ENTIRE refund

Cons: Attendant at pickup was a bit rude. Was not expecting car to be off-airport, which was inconvenient.

Cons: The pickup DID NOT HAVE POWER SEATS!!!

Cons: The car wasn’t ready at noon. It had a cracked windshield, so they gave me a different car. The car was ready 4.25 hours later. They drove me to an appointment, but were late picking me up. Otherwise, everything was excellent!

Cons: Thought is was on the expensive side.

Cons: Loved everything

Cons: I didn't like how the car only had 1/4 tank of fuel. I would expect a car rental facility to make sure the tank is full when loaning out. The exterior of the car was very dirty, and also had tons of bugs plastered over the front grill and windshield area. Also, I got two sets of keys (with big fobs) but they were linked together with cable so I had to carry around both sets of keys, a little unnecessary in my opinion.

Cons: The CDW insurance at $24.99/day is a ripoff. They practically beat you over the head to buy it and, when you call to cancel, the give you a song-and'dance routine and send you from one Enterprise office to the next. They are gamers. I will NEVER EVER use them again!! And I used to be a fan. They lost a customer.

Cons: Nothing

Cons: The service was so so so so so so so slow. Crazy slow. Insanely slow. It took forever.

Cons: The car smelled like smoke and had some seat damages that made driving uncomfortable.

Cons: I reserved an intermediate. At the pick-up counter I was told none were available. Felt this was deceptive. Reminded me of a Seinfeld episode.

Cons: that we had to drive one vehicle from wilmington to columbia to save $600, and then turn right around and rent another vehicle from columbia back to wilminton for $100. VERY STUPID way of doing business, especially as the first car had a NC plate.

Cons: Car smelled strongly of cigarette smoke. The shocks had to have been shot as ride very uncomfortable and felt like car was coming apart when hitting the slightest bump.. The change oil light kept coming on. The car was not clean. The radio had horrible reception. Hands down the worst vehicle I have ever rented.

Cons: Did not have car that I reserved. Clerk was not helpful.

Cons: I returned the car with a full tank but was hit with a $25 gas charge anyway. I can dispute it but that involves getting a copy of the receipt from my credit card company (takes 30 days) and then forwarding it on to Hertz, which is kind of an ordeal. There's little doubt in my mind that employees are trained to do this since most customers won't pick up on the extra charge or won't be willing to go through the process of getting it refunded. I won't be renting from Hertz again since I don't like doing business with companies that steal from customers.

Cons: Could not find the cruise control on the controls if I even had one. Made my 5+ hour trip to Savannah rather uncomfortable.

Cons: No where to park car on return- not enough spaces Did not receive receipt at counter or via email ?

Cons: When I arrived for drop off, there was no one at the counter or lot to check me in. I waited 15 minutes and called the number on the business card. No answer I then called customer service and go instructions on how to drop the keys.

Cons: Nothing.

Cons: A wait at the pickup desk

Cons: Nothing

Cons: It smelled like cigarettes, they did not hold my reservation after I called that I would be late. The rate doubled and there was a $33 fee for a dropoff 1 hour late.

Cons: All the additional fees not shown in the list price.

Cons: The car was filthy! The passenger side had dried, spilled drink on the door and seat which could easily have been cleaned up. The outside hadn't been washed in what appeared to be weeks with tons of dead bugs smashed on the windshield making visibility poor.