Pick-up location | Wilmington |
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Rental locations | 18 |
Airport locations | 10 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
7.0
Good
107 reviewsCleanliness
7.2
Comfort
7.6
Pick-up/Drop-off
7.2
Value for money
7.2
2 locations in Wilmington
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Reviews
10.0 Excellent
Dec 2022
10.0 Excellent
Dec 2021
2.0 Mediocre
Nov 2021
10.0 Excellent
Jun 2021
10.0 Excellent
May 2021
Pros:
Car was ready but had to get an upgrade as my choice was not available gave me the same rate as booked.Cons:
All went well car was very comfortable.8.0 Excellent
May 2021
Pros:
Quality vehicle. Great service.Cons:
We got assigned a mini van for a get away with my wife. Would have preferred a car like we indicated.7.7
Good
52 reviewsCleanliness
8.4
Comfort
8.4
Pick-up/Drop-off
6.8
Value for money
6.8
One location in Wilmington
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Reviews
10.0 Excellent
Apr 2021
Pros:
It was all good.Cons:
It was all good.8.4 Excellent
Jul 2020
Pros:
Staff was very friendly. They did not have record of my economy car reservation from Kayak. They were able to place me in a Ford F150 instead of an economy sized car that was ordered. The lady stated that 3rd party vendors information doesn't always come through with details.Cons:
Have the car size as requested.4.4 Okay
Jul 2020
Pros:
Not much.Cons:
Once the staff showed up at the booth they were friendly and helpful. But I had to wait 25 minutes and call the person since they were "moving cars around". Then there were "computer problems", so the pick off took way much longer than it should have. I was told that the "manager's special" that I reserved was an F-150 pick up truck. There was nothing on my reservation that said that so I couldn't dispute it - so in order to get a smaller car, I was charged an additional $10 per day. Plus I was tired from traveling all day, it had already taken way to long to pick up a car, so I didn't argue. I think they plan things that way.10.0 Excellent
Mar 2020
Cons:
really, everything was perfect...10.0 Excellent
Jan 2020
Cons:
The staff was friendly. I was also glad dropoff was quick.4.0 Okay
Dec 2019
Pros:
Staff was nice. F150 only had 800 miles on it.Cons:
Got the manager's special(so no choice of vehicle) and it was an f150. I know my fault... Did not include the airport pick up fee in the advertised price, so all in all should have gone with enterprise midsize because there was no cost savings.5.8
Okay
30 reviewsCleanliness
5.9
Comfort
6.4
Pick-up/Drop-off
5.8
Value for money
5.8
2 locations in Wilmington
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Reviews
8.0 Excellent
May 2021
Cons:
They didn't know where the car was because it was absolutely brand new but someone put it in a field away from the other cars so it took us 25 minutes or so to find it find it.2.0 Mediocre
Mar 2021
Cons:
They did not have a car at the time I needed one. They said it would be an hour and a half to get a car even though I made reservations 2 weeks before. I will never rent with Avis again.4.8 Okay
Jun 2020
Pros:
The drop off was super easy.Cons:
The car was disgusting and had towels and other beach items still in its trunk. Also, I had to wait for a car and even then they only had an intermediate size car for me instead of SUV, and then they wouldn't even decrease the prize9.2 Excellent
Jan 2019
Cons:
I was charged $5 more than what I booked it for. They said the taxes were higher.8.0 Excellent
Feb 2018
Pros:
NICE DRIVING CAR. VERY CLEAN.Cons:
I WAS SUPPOSE TO PICK UP MY RENTAL AT 11:00 AM BUT DID NOT GET CAR UNTIL AN HOUR LATER.10.0 Excellent
Jul 2017
Pros:
Kind courteous service, very affordable price.5.7
Okay
54 reviewsCleanliness
6.3
Comfort
6.1
Pick-up/Drop-off
5.5
Value for money
5.9
One location in Wilmington
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Reviews
8.0 Excellent
Nov 2020
Pros:
Yes quick and easy.5.2 Okay
Oct 2020
Pros:
Drop off was easy.Cons:
I ordered an economy car, not a minivan. The minivan was ok but when I started it up, the screen said that the tire was low so I had to go back into the airport to tell them. They said it was fine so for four days, I drove around in a minivan that said “tire low”. Not good customer service.2.0 Mediocre
Aug 2020
Cons:
I was able to book a rental car but when I went to pick it up they said they had no cars available. I ended up having to rent from another company and was very expensive.10.0 Excellent
Jul 2020
Pros:
Staff was friendly and accommodating. I would use them again.Cons:
This is not a bad thing just wish I could have added a day to the front of the rental. Due to COVID we landed a day early.8.4 Excellent
Jun 2020
Cons:
Nothing6.0 Good
Mar 2020
Pros:
Staff was friendly but during drop off and pick up the person helping me stopped two times to help his coworker even though I was there first. Neither one of them didn’t say excuse me or apologize for holding me up while I waited patiently. The customer service person that didn’t know what they were doing just interrupted as well without saying excuse me. How hard is it to say i’ll be right with you let me finish taking care of my customer. It was very rude and inconsiderate as my time was just as important as the other customers time. I may rent from Alamo again but not certain because again this happened during drop off and pick up.Cons:
The staff could just be more considerate and fair of everyone’s time. If I were a different type of person it would’ve been a problem.5.1
Okay
67 reviewsCleanliness
6.2
Comfort
6.6
Pick-up/Drop-off
5.1
Value for money
4.8
2 locations in Wilmington
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Reviews
10.0 Excellent
Dec 2020
Cons:
Woman at desk was super helpful!4.8 Okay
Sep 2020
Pros:
They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.Cons:
Billing6.0 Good
Aug 2020
Pros:
Staff was nice.Cons:
The car smelled like an ashtray. Disgusting!!10.0 Excellent
Jul 2019
Pros:
Everything went as planned.Cons:
Occasional upgrade available.8.0 Excellent
May 2019
Pros:
Staff was friendly. No wait to pick up car.Cons:
Inside of car was not cleaned. Previous person who rented card spilled soda on console and door handle and left soda bottle in car. I had to clean the inside of the car.8.8 Excellent
Apr 2019
Pros:
Very east in & out, rental parking right next to the terminal, nice people.Cons:
The car was near the end of its "rental" life as far as I was concerned.7.1
Good
21 reviewsCleanliness
8.7
Comfort
7.9
Pick-up/Drop-off
7.2
Value for money
6.9
6 locations in Wilmington
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Reviews
10.0 Excellent
Apr 2021
Pros:
Check in and check out was super easy. Very friendly, and answered any questions we had. Car we rented accommodated everyone. I highly recommend Enterprise, Wilmington7.6 Good
Aug 2020
Pros:
Quick pick up and drop offCons:
Was really hoping for an F 150 not a Dodge ram.9.6 Excellent
Jul 2020
Pros:
Friendly staff, quick process.6.0 Good
Jun 2020
Cons:
Kayak sent me to a closed location. I called the rental company and they told me the right location. Other than that, it was a good experience3.2 Mediocre
Apr 2019
Pros:
That I was ultimately able to actually get a car?Cons:
Basically everything. Kayak/Enterprise shouldn't allow 12PM pickups on Saturday. They close abruptly at this time. Went to another location, was given a much smaller car, but no discount in price. Went to drop off that car, but nobody was there, and had to go to another location to drop off. 3 loc's8.8 Excellent
Feb 2019
Cons:
The car wasn’t ready at noon. It had a cracked windshield, so they gave me a different car. The car was ready 4.25 hours later. They drove me to an appointment, but were late picking me up. Otherwise, everything was excellent!National
5.9
Okay
2 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
5.9
Value for money
10.0
One location in Wilmington
Dollar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Wilmington
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Reviews
10.0 Excellent
Oct 2015
Pros:
I was impressed by the prompt service and the courteous behavior of the dollar representative.Cons:
Not finding a representative at 6 am at the airport.10.0 Excellent
Oct 2015
Pros:
I was impressed by the prompt service and the courteous behavior of the dollar representative.Cons:
Not finding a representative at 6 am at the airport.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Wilmington
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Wilmington
Most popular car type | Intermediate |
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