Wilmington Car Hire

Pros: I was told at the last minute I had to have a credit card - they would not accept debit cards that I have used with them in the past - rented thru another rental car business

Cons: if I was told in advance about the credit card

Pros: Great staff. Easy pickup / dropoff. Good price.

Cons: If they had not switched me from a small car to a monster truck, I would have been much happier. It got bad mileage and it was a little big to drive, as I am used to small cars. I didn't want to drive it. I drove it as little as possible.

Pros: That I was ultimately able to actually get a car?

Cons: Basically everything. Kayak/Enterprise shouldn't allow 12PM pickups on Saturday. They close abruptly at this time. Went to another location, was given a much smaller car, but no discount in price. Went to drop off that car, but nobody was there, and had to go to another location to drop off. 3 loc's

Awful experience, just rent directly through the rental company sites!

Cons: Our rental through Kayak.com was fulfilled through carrentals.com who then handled the reservation with Enterprise. Somewhere in the exchange of info between all of these companies our reservation for the Wilmington airport ended up at a smaller Enterprise location just off the airport grounds. A representative from the Enterprise location where our reservation ended up called two days before our Saturday arrival to make sure we knew that they closed at noon! This was news to me seeing as though we scheduled a noon pickup and our flight didn't actually get in until 12:30. This call and conversation are how I found out that our reservation was for the wrong location (thank you to the Enterprise rep who called me to let me know my family was going to be stranded when we arrived). Enterprise was unwilling to honor our rental rate at the correct location and said we would have to cancel the reservation and make a new one. We had made the original reservation three months ago and got a great rate as a result, so cancelling the reservation and doing a new one two days before our arrival was going to increase the rate by about $300!! Enterprise ultimately blamed carrentals.com for the mix up, so I called carrentals.com only to have them blame Kayak.com. I stopped wasting my time playing the blame game and cancelled the Enterprise reservation and made a reservation with Hertz directly through the Hertz web site using my USAA discount and got a similar rate on a similar vehicle to the original Kayak.com/Carrentals.com/Enterprise rental. Lesson learned...use broker sites like Kayak for price shopping, but do your actual reservations direct with the company providing the final service so you have one kneck to choke if something goes sideways!