Recent reviews
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- Negative
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10.0
Pros: Staff was very friendly and very knowledgeable
Cons: The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
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9.6
Pros: Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.4
Pros: The staff was polite and easy to deal with and the pick up and drop off was effortless.
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7.2
Cons: While booking online Optional insurance should be authorized by Alamo.
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8.8
Pros: Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
Pros: Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
Cons: We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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2.0
Cons: Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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10.0
DC to NC One Way
Pros: Expedient simple drop off. Never a hassle. Best counter people
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3.6
Dirty mismanaged cars at ILM airport
Pros: About the only thing good is the price
Cons: Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
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5.6
Pros: Easy to get to, easy to get car
Cons: Car seat had a cigarette burn in it, and there was a beer cap in the backseat. They "upgraded" me but it felt like they just wanted to get that specific car out of their lot.
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10.0
Pros: Fantastic check in associates. Extremely helpful Easy renting and drop off.
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10.0
Great car great service!
Pros: Easy check-in process, car was super clean, very friendly staff at the counter. No complaints at all! Everything as advertised!
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10.0
Pros: Staff was very friendly and very knowledgeable
Cons: The car had previously been smoked in, so every time I ran the AC stale smoke smell filled the car. This being said, my daughter and I rode around with the windows cracked open with the AC on so we did not smell like smoke.
review from
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9.6
Pros: Both the pick-up and drop-off staff at the Alamo counter were incredible -- efficient, pro-active, pleasant -- super quick processing at each end of the reservation.
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8.8
Pros: Friendly, helpful staff. Easy, smooth process. Free upgrade!!
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8.8
Pros: Check out was awesome - when I asked for a car with good mileage, they gave us a hybrid. We were very pleased.
Cons: We returned the car the night before but they charged us extra. I would’ve been okay with that except nowhere did I see that or hear that there was a penalty for early return.
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10.0
DC to NC One Way
Pros: Expedient simple drop off. Never a hassle. Best counter people
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10.0
Pros: Fantastic check in associates. Extremely helpful Easy renting and drop off.
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10.0
Great car great service!
Pros: Easy check-in process, car was super clean, very friendly staff at the counter. No complaints at all! Everything as advertised!
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2.0
Cons: Drop off at Wilmington was HORRIBLE!! Got to the airport which is small to begin with and then got to the rental car lot and circled for 30 minutes trying to find a space that said “alamo” which none did. Had to call Alamo general customer support because no one was around at the airport for help. They gave me the number to the Wilmington help desk which was apparently enterprise. Who knew enterprise, national and Alamo were the same company?!?! After 30 minutes of circling I was told I could park in a enterprise spot which was so frustrating because I was looking for Alamo spots for the past half hour in the rain and dark. Then I got in to the airport to return the keys and had two random charges on just card for 63$ that the lady at the desk couldn’t explain and she told me to call my credit card company to ask them about it. Will NEVER again rent through Kayak or Alamo, such a headache.
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3.6
Dirty mismanaged cars at ILM airport
Pros: About the only thing good is the price
Cons: Was given midsize truck due to not having car I reserved. This first truck had scratches all over it and was disgusting inside. Went in to get another vehicle stood in line again and was given a 2018 silverado which was covered in pet hair inside and smelled like smoke it also had the light for the oil change on. Not wanting to stand in line again and waste time while on vacation I just took the vehicle.
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5.6
Pros: Easy to get to, easy to get car
Cons: Car seat had a cigarette burn in it, and there was a beer cap in the backseat. They "upgraded" me but it felt like they just wanted to get that specific car out of their lot.
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