Book Hertz hire cars in Santa Monica

Reviews for Hertz in Santa Monica

Recent reviews

Traveller rating

Excellent

12

Good

5

Okay

5

Mediocre

9

Poor

0

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pick up the carwrong location

car availablepick up and drop

car was cleancustomer service

rented a carnever rent

friendly staffcredit card

location was closedgreat experience

2.0

Cons:The customer service at the Hertz location was horrible and it’s a shabby place.Reviewed 3 Dec 2019

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4.0

Cons:Can’t drop off after 6pm, so basically was only able to use the car for a few hours.Reviewed 22 Oct 2019

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2.0

Cons:They didn’t have a car for me to rent despite accepting my reservation so I had to travel across town to make an alternate reservation. Massive waste of my time and money.Reviewed 18 Aug 2019

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2.0

Pros:I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.Cons:I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.Reviewed 13 Jun 2019

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10.0

Pros:The car was awesome !!!Cons:The front desk clerks need some customer service training. Rude and didn’t even realize it lolReviewed 10 Apr 2019

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6.4

Pros:Staff was nice.Cons:Not enough people working. Hours did not match google/online. Staff takes a one hour break and no other way to get help/pick up car/etc. I requested, paid and confirmed a small car (lower mpg and parking in LA is difficult). Was given a full size car and the only other choice was a nice suv for 2x $Reviewed 24 Mar 2019

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10.0

Pros:EasyCons:Pick up and drop off is at easeReviewed 17 Feb 2019

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9.6

Pros:Good staff (Alex)Cons:Old used coffee cups left in center consoleReviewed 28 Jan 2019

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7.6

Pros:The staff was very friendly. They worked hard to fix the situation when they didn't have the car on hand that I had reserved. The exact Hertz desk is a little bit hard to find in the hotel, but overall it's in a great location and very convenient.Cons:The staff seemed surprised when I arrived, even though I had a reservation. They had to give me a different car than I reserved and seemed disorganized.Reviewed 22 Jan 2019

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8.4

Cons:Both front tires were worn, and this was a front wheel drive car. I will be contacting Hertz.Reviewed 4 Oct 2018

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2.0

I was given a lower class of carCons:I told the person in charge who claimed to be the manager that I had reservation for an intermediate car but I got a compact car ,he insisted that I was wrong . I got the car and drove away , later I contacted Hertz and asked them about the car and sure enough I was lied to. He wasted one and half hour of my time , I had to go back to the place and exchange my car. I was also given a dirty car. Service at this location was to the lowest level specially from someone who calls himself MANAGER.Reviewed 25 May 2018

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10.0

Great rental - great price!Pros:Office staff very helpful.Reviewed 28 Mar 2018

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• What is the most popular car hire from Hertz in Santa Monica?

  Standard (Mitsubishi Galant or similar) is the most frequently booked car hire type from Hertz in Santa Monica.

• How many car hire locations does Hertz have in Santa Monica?

  Hertz has 3 car hire locations in Santa Monica. Take a look at our Hertz hire location map to find the best car hires near you.

• Does Hertz have a car hire location at the airport: Los Angeles airport (LAX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Los Angeles airport (LAX)?

  Yes