Guest reviews
Overall rating
7.2
Good
Based on 56 reviews
Cleanliness
7.4
Comfort
7.3
Pick-up/Drop-off
6.8
Value for money
7.1
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
12
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6
2
9
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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2.0
Cons: The customer service at the Hertz location was horrible and it’s a shabby place.
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4.0
Cons: Can’t drop off after 6pm, so basically was only able to use the car for a few hours.
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2.0
Cons: They didn’t have a car for me to rent despite accepting my reservation so I had to travel across town to make an alternate reservation. Massive waste of my time and money.
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2.0
Pros: I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.
Cons: I did not like anything as I was not able to get the car. I left work only to arrive at the location on time and once I did they informed me there was no car available and that the info on your website had not been updated. I'm very disappointed and now reluctant to use your services again.
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10.0
Pros: The car was awesome !!!
Cons: The front desk clerks need some customer service training. Rude and didn’t even realize it lol
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6.4
Pros: Staff was nice.
Cons: Not enough people working. Hours did not match google/online. Staff takes a one hour break and no other way to get help/pick up car/etc. I requested, paid and confirmed a small car (lower mpg and parking in LA is difficult). Was given a full size car and the only other choice was a nice suv for 2x $
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10.0
Pros: Easy
Cons: Pick up and drop off is at ease
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9.6
Pros: Good staff (Alex)
Cons: Old used coffee cups left in center console
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7.6
Pros: The staff was very friendly. They worked hard to fix the situation when they didn't have the car on hand that I had reserved. The exact Hertz desk is a little bit hard to find in the hotel, but overall it's in a great location and very convenient.
Cons: The staff seemed surprised when I arrived, even though I had a reservation. They had to give me a different car than I reserved and seemed disorganized.
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8.4
Cons: Both front tires were worn, and this was a front wheel drive car. I will be contacting Hertz.
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9.2
Satisfied First-time Customer
Pros: The staff (both picking up and returning) the car were very friendly and helpful. The price for picking up the car in one location and dropping off in different location was great.
Cons: When they brought the car around, I saw a sizeable scratch/dent in the drivers side door. I tried to tell the woman (who rented us the car) about it...she just said she "knew" about it. That made me nervous...I would have liked something in writing that acknowledged it...I felt pressured (since we were in a valet lane (at a hotel) with people waiting behind us)..to just get in the car.
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2.0
I was given a lower class of car
Cons: I told the person in charge who claimed to be the manager that I had reservation for an intermediate car but I got a compact car ,he insisted that I was wrong . I got the car and drove away , later I contacted Hertz and asked them about the car and sure enough I was lied to. He wasted one and half hour of my time , I had to go back to the place and exchange my car. I was also given a dirty car. Service at this location was to the lowest level specially from someone who calls himself MANAGER.
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