2.0
They gave me a bad car to begin with. The car already had an Oil change required warning sign. The car had an empty red bull can. When I complained the same to the Hertz customer operations manager at Salt Lake City, he was least interested in listening to what I was saying and was very adamant in accepting the fault. When I said the vipers were making a screeching sound and the viper auto mode was not working and I had to manually move it up and down, he said that Hertz does not guarantee the working of auto vipers and some cars don't even have that feature. I am renting cars since ages and never felt experienced such a terrible customer service. Never choosing Hertz again in my life.Reviewed 5 Jul 2026
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10.0
Customer service was very niceReviewed 3 Jul 2026
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10.0
BeautifulReviewed 3 Jul 2026
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2.0
They did not honor my reservation and I had to go to a different companyReviewed 3 Jul 2026
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2.0
I booked a rental car with Hertz via Kayak and I specifically requested a 7 seater mini van or similar. I travelled early with a Uber to pick up the car but when I arrived at Hertz, the lady mentioned to me that there were no 7 seater cars available and the confirmation from Kayak was a mistake. It cost me 40 Euros to travel to the rental car office and flight tickets because I was too last minute to find alternative options that were more economical. Very disappointed with the validity of the app and the quality of service with the agent at Hertz. Probably the last time a I will be booking through Kayak in the future.Reviewed 2 Jul 2026
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2.0
They gave me a 2022 Tesla model 3. A/C didn’t work on hot days, horn didn’t work, back window didn’t roll down, lost charge much faster then the previous Tesla model 3 I had got from hertzReviewed 2 Jul 2026
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4.0
The driver seat had a long tare on the right side and the car smelled like weedReviewed 2 Jul 2026
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6.0
Kayak booking system highly problematic, didn't mention complete lack of ANY insurance! Hertz then tried to charge 100% of rental cost on top to be fully insured which is unacceptable.Reviewed 1 Jul 2026
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2.0
They didn't have a car, I had to take an Uber and Hertz still charged me anyway.Reviewed 30 Jun 2026
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6.0
The car wasn’t well maintained. It had a “Perform TPMS reset” and “Maintenance Required” warnings immediately at pickup. The left rear tire was leaking and I had to pay a tire shop to fix it. The Maintenance Required light never went away because the car is probably overdue for an oil change. They also put aftermarket floor mats in the car and didn’t anchor them in any way, and the driver’s mat kept bunching up under the clutch and brake pedals, which is really dangerous, so I removed it.Reviewed 30 Jun 2026
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10.0
Overall the rental experience was good. Fuel mileage was very good 27 mpg. Getting in and out was not an easy task on the drivers side. AC workers great. The issues that bothered me was gear selector method just like to know who thought this idea up. Terrible design. Would never rent that Santa’s again because of the way gear selector was designedReviewed 30 Jun 2026
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2.0
The car I reserved had flat tires - they up charged me for the next available vehicle. That vehicle smelled like smoke inside as if someone had been smoking heavily in it and it wasn’t cleaned. That vehicle also had problems with the air pressure in the tires as well as the key being alerted with a low battery. It felt like all the vehicles there had some problem. They also charged me for fuel reserve when I didn’t ask for that, and I had to call Hertz corporate to have them remove it after I saw my bill. I felt like they tried to slip that in without me noticing. Definitely one of my worst experience is renting cars, and I’ve rented a lot of cars.Reviewed 29 Jun 2026
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