4.0
I wa very disappointed that Hertz considers a Subaru Crosstrek a mid size SUV. I was traveling with 3 individuals the are tall (2 over 6 feet). Subaru describes this vehicle as a SMALL crossover. The pick up and drop off were frought with challenges. Not quite enough gas (though the pump clicked off) led me to go add gas in order to avoid a 38 dollar charge. This led to me being "late" returning and a 28 dollar charge. I will give credit to the drop off person. She was able to override the charge, It just felt disappointing.Reviewed 16 Aug 2026
review from![kayak]()
2.0
Wouldn’t let me change my dates well when my plans altered twice (well in advance of travel). Had to cancel reservation and that charged me a significant amount for the cancellation. Will never use Hertz again.Reviewed 16 Aug 2026
review from![kayak]()
2.0
They sent me to a location to pick up a vehicle but the office was already closed. I had to pay $100 in uber fees.Reviewed 16 Aug 2026
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4.0
Hertz promised a "skip the line check in", but when I arrived my selected grade of vehicle "wasn't ready." However there were tons of more expensive vehicles ready if I wanted to pay for an upgrade! It was so clearly just a money making scheme. I ended up standing in line. Super annoying!Reviewed 13 Aug 2026
review from![kayak]()
2.0
They canceled my pick up truck because my flight was delayed 1 hour. I listened to a Hertz agent rent the truck I had reserved to another couple. They said there was nothing they could do. No empathy. Also, it was 1:30 in the morning. I was tired and stranded at the airport. They had no other available vehicles.Reviewed 13 Aug 2026
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2.0
The dropoff location was closed the whole day of the dropoff, so I was charged more than 7 times the original rental fee for failing to know that the rental I initially paid for was bogus. Hertz agreed to refund the charges after 6 hours of extra driving and time trying reach customer service, but they lied and refund only a fraction. It took another round of CS to get the rest of the refund. It hasn't been finished yet.Reviewed 12 Aug 2026
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2.0
Said don’t have the intermediate car we reserved. Tried to give us smaller car then tried to give larger Volvo with a 700 upgrade price tag. Didn’t give options for insurance just charged after they wouldn’t give options on car I took Volvo and then we went out to car and saw there were other intermediate cars and went back in and had them give me a different car. Would never use hertz again. They try to rip people off in other countries .Reviewed 12 Aug 2026
review from![kayak]()
4.0
The car was dirty. The chips on the windshield were not documented properly. Had to call later to document the rock chips with Hertz since their renting agent didn't document it on the photos he took. The car was not really SUV. It was a crossover. As well, the windows were not tinted at all. So the vehicle's windows were not easy on the eyes. Additionally, the inside of the vehicle was entirely exposed to the outside, so we could leave our belongings and suitcases in the vehicle unattended!Reviewed 11 Aug 2026
review from![kayak]()
2.0
Upon arrival, we were told the car class we reserved was not available. The only way we could rent a car was to pay MORE money for an upgrade. The Hertz clerk could not have been more dismissive, uncaring or unhelpful to the situation. We were left needing to find an alternative solution, and ended up spending 90 minutes on the phone with Hertz to get the situation sorted. Terrible experience.Reviewed 11 Aug 2026
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10.0
Met my needs perfectly.Reviewed 10 Aug 2026
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6.0
3 hours wait for car to come inReviewed 10 Aug 2026
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2.0
No car available.Reviewed 10 Aug 2026
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