Guest reviews
Overall rating
7.2
Good
Based on 46 reviews
Cleanliness
7.2
Comfort
7.4
Pick-up/Drop-off
7.3
Value for money
7.0
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
14
4
7
2
5
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10.0
Pros: Staff was wonderful, and so kind. The vehicle was ready and very nice. I couldn't believe how wonderful the experience was, from checking the vehicle out, to turning it in. I can not thank them enough.
Cons: Nothing, it was a wonderful experience.
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10.0
Pros: the manager sam was the best to work with! He was very knowledgeable and was able to help me out a lot being a first time renter. Our trip started off poorly thanks to the airlines but Sam was able to turn that around and set us up for what was an amazing trip! so thank you very much sam, we truly appreciate it!
Cons: nothing, it was all perfect!
review from
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8.0
Pros: The car we got was better than we expected.
review from
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7.6
Cons: All was great, except car was dirty with garbage on on floor and middle console.
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5.2
Pros: The pick-up and drop-off where easy, the staff friendly. The vehicle was, without a question, the dirties vehicle I've ever rented.It's almost like they just washed the outside and that's it. There was trash inside the vehicle, including leftover food. There was trash in the trunk. T
Cons: Maybe clean the vehicle? It also had no wind sheild wiper fluid. And they charged me a full day for going 2 hours past my drop-off time. I won't use them or Kayak again.
review from
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10.0
Will rent there again.
Pros: The man behind the desk was very helpful and was dressed nicely. The car was ready when we arrived and I was gone in less than 10 minutes. The car was spotless and ready to go. I can't say enough about the rental. Thanks!!
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2.0
N/A
Pros: N/A
Cons: N/A
review from
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10.0
Pros: Great
review from
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6.0
tax exempt
Cons: Don't know if I missed this during choosing a rental car. My complaint would be that I don't remember being given the option to declare that my rental was for a tax exempt entity. Now I am having to spend time trying to remove the tax dollars from my transaction.
review from
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10.0
Quick service
Pros: Free upgrade to larger vehicle
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4.8
Horrible front desk service
Pros: Vehicle was great. Customer service after the rental happened it was great.
Cons: The representative at hertz rental made me purchase insurance or he threatened to not let me take the rental. Even though we already have insurance for rentals. He also said we were late and has the right to let our rental go to another customer. We had to cut some of our time short with our relatives because of this.
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10.0
Pros: Very friendly staff at SGU. Willing to help and work with the renter to be certain all was well. Our flight was delayed and the counter person still waited until we arrived.
Cons: Drop off at SLC was more difficult and confusing than other locations that I have used.
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