2.0 Mediocre29 Nov 2021
It was a reliable vehicle, but the clerk was extremely rude. "You guys just won't stop coming in here." He was very bitter about working the desk at night. Also, the vehicle had trash in the door and a broken button.
6.0 Good21 Oct 2021
We arrived to pickup the car that we had made a RESERVATION for 6 months prior and were told in a rude tone by the employee that we would need to wait, he didn’t know how long and they didn’t have a car we could use because we were a one way rental. After an hour and a half of waiting patiently as he continued to be extremely unprofessional to each and every person that arrived (he spoke poorly of management and put his fingers to his head pretending to pull the trigger once) he miraculously gave us the keys to a car and left us on our own to find where it might be parked at the airport. Upon return, we found that the office we were returning it to closed at 2pm, called because we weren’t going to be in town that early and were transferred to a call center where the person on the other end of the line was nearly impossible to understand (he spoke extremely quickly with a thick Indian accent and wouldn’t repeat himself when I asked) and he ended up hanging up on me. I then called the number to reservation extension/changes and was told they couldn’t help me. FINALLY I reached the office we were returning the car to and had no issues but dealing with every employee up to that point was infuriating. The car itself though, was clean and comfortable. Will avoid renting from Budget again due to their inability to serve the customer with kindness and respect (or be of any help).
10.0 Excellent18 Oct 2021
I had an excellent experience with Budget in St George, Utah. Car was ready and check in was smooth. We were on the road quickly. They do put a large hold on your credit card which is dropped upon car return. Final bill was accurate.
2.0 Mediocre3 Apr 2021
There were no cars available
4.0 Okay15 Mar 2021
Price was goodI rented a 4x4 pickup because there was three of us going on a ski trip. They stated that the pickup (2020 Ram Limited) had too many miles on it and could not be rented. They in turn gave me a Durango only to discover that it was not a 4x4, they then traded that for a Toyota 4-Runner which was a gutless tinny 4x4 that barely made it over the mountain and the cruise control did not work. I ended up trading that in for a Ford Explorer Platinum which was perfect... So what is my time worth??? I made a reservation weeks in advance and ended up getting keys for 4-different vehicles before getting something that was satisfactory!! Disappointed to say the least!
5.6 Okay19 Oct 2020
Car stunk to high heaven. Smelled like somebody smoked in the car and they used some strong smelling cleaner to cover it up. Was so bad I had to stop and get some febreeze to counteract the smell.
2.0 Mediocre21 Sep 2020
Your company oversold the rentals....so that the four of us that had reservations we not able to get a car and stranded at the airport at 11:15 p.m with no can service..... unacceptable!!!
4.0 Okay3 Jan 2020
The car ran well and was good on mileage.The emergency reserve person working on the 27th was extremely stressed and taking it out on the customers. I stood in line for 2 hrs to get the car I had reserved. I also did not receive a mid size SUV even though that’s what I reserved. I received a large car but paid the mid size SUV price. I would NEVER call in that person to work ever again. Even if it’s an emergency. No patience, rude to the customers, told us all to go somewhere else, she even said out loud that she didn’t know how to do anything. Anyone would be better than her.
4.8 Okay10 Dec 2019
I suppose the fact the car we finally got did not break down and drove wellWe arrived on the Tues after Thanksgiving. Staff greeted us with "we're so stressed out, so many cars came back, we can't keep up. Your car won't be ready for an hour or more as we just don't have the staff to keep up with the cleaning". Not a good start to OUR vacation. We ordered a car, and they offered us a truck instead, but it was a monster truck, huge! Poor gas mileage, difficult to park. So we went and got lunch and came back to exchange. Now a line, had to wait 30 min to get waited on. Then same sad story from agent, but we got a car. Went out to lot, they were still cleaning so we helped put it back together, and had them forgo the rest of cleaning--now 4 hrs into our vacation time, no fun. Still hearing how stressed they were. Well guess what now we were stressed!!
9.2 Excellent5 Dec 2019
Fuel gage was at 1/8. Budget still put it at 1/4 filled up. Minor perhaps, but should have been adjusted.