Recent reviews
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2.0
Poor customer service
Pros: Nothing
Cons: I rented a van for 6 adults plus luggage and I show up and they don’t have a van they have a Durango. I own a Durango and it might seat 6 people but it has no luggage room for 6 people . Very bad customer service. It starts your vacation off wrong.
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10.0
Pros: fast, car avail when ordered, easy access to lot,nite drop box for return
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8.0
Cons: It wasn't the vehicle we had reserved. Luggage space was very tight
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8.8
Pros: I liked that that were open on Sunday. I also liked that I was told that I could keep the rental and return it the following day at the same time instead of dropping it off at 4 PM the day before. My price didn't change because it's based off of 24 hr rental. I'm grateful when people are honest. I also recieved a much better vehicle than I originally rented and I didn't even ask for it.
Cons: I didn't like returning a shiny new vehicle and going back to my old one.
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7.6
Didn’t get the car I wanted
Pros: Easy pickup and drop off
Cons: I wanted an economy car and all they had was a Dodge Challenger, a muscle car. Maybe if I was 18 yrs old. I didn’t like being so conspicuous, rumbling out of every parking lot, feeling cops were checking me out to see if I was driving over the speed limit, and with that type of car the visibility to the sides and back is very limited. Also much less fuel efficient than what I had reserved. On the “plus” side, random dudes would tell me as I got out of the car after parking, “Sweet ride, man”...
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8.8
Cons: GPS directed us to the old airport that’s been closed for 8 years. 20 minuets of our way. Luckily we made our flight out.
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10.0
Pros: Fast
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2.0
Beware!!!
Pros: Getting away from such lousy business practices!
Cons: Despite calling about 1 hour before we were due to pick up our rental (had reserved SUV to carry scooter for disabled) (1 hour time zone jump --- our arrival was 45 minutes later than original scheduled but ahead of our confirmation about 1 hour earlier when we realized the time zone difference) Budget offered only a 18 passenger van in place of the SUV we had reserved since they chose to rent it out just before we arrived. LAST TIME TRYING TO DO BUSINESS WITH BUDGET!
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6.0
Cons: Car rental companies never have the car you reserve.
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10.0
Pros: Check in was quick and easy. Received automatic upgrade. Drop off was even easier. Couldn’t ask for more.
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10.0
Well kept clean vehicle; easy to pick up and drop off
Pros: Clean vehicle; great service, priced right, simple process to pick up and drop off.
Cons: When you are at the Budget car rental counter, the customer service representative works in the office in the back and they cannot see if there are customers at the counter. They do not have a bell or buzzer to let them know there are customers. I waited quite a while until I decided to seek out service.
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3.6
Mislead
Cons: I ordered the car for the days. I called the day to pick up the car and they said that I could come in and pick it up at anytime. My original pickup time was 3pm. I picked it up at 1:30pm. I only picked it up early because they said that I could. I stopped it off the days later at 3pm. They charged me a full extra day because of the one and half difference. That was not ethical. I will not use budget in the future. I rent a lot of cars and this is the first time that I have been treated this bad.
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10.0
Pros: fast, car avail when ordered, easy access to lot,nite drop box for return
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8.8
Pros: I liked that that were open on Sunday. I also liked that I was told that I could keep the rental and return it the following day at the same time instead of dropping it off at 4 PM the day before. My price didn't change because it's based off of 24 hr rental. I'm grateful when people are honest. I also recieved a much better vehicle than I originally rented and I didn't even ask for it.
Cons: I didn't like returning a shiny new vehicle and going back to my old one.
review from
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8.8
Cons: GPS directed us to the old airport that’s been closed for 8 years. 20 minuets of our way. Luckily we made our flight out.
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10.0
Pros: Fast
review from
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10.0
Pros: Check in was quick and easy. Received automatic upgrade. Drop off was even easier. Couldn’t ask for more.
review from
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10.0
Well kept clean vehicle; easy to pick up and drop off
Pros: Clean vehicle; great service, priced right, simple process to pick up and drop off.
Cons: When you are at the Budget car rental counter, the customer service representative works in the office in the back and they cannot see if there are customers at the counter. They do not have a bell or buzzer to let them know there are customers. I waited quite a while until I decided to seek out service.
review from
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8.0
Cons: It wasn't the vehicle we had reserved. Luggage space was very tight
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7.6
Didn’t get the car I wanted
Pros: Easy pickup and drop off
Cons: I wanted an economy car and all they had was a Dodge Challenger, a muscle car. Maybe if I was 18 yrs old. I didn’t like being so conspicuous, rumbling out of every parking lot, feeling cops were checking me out to see if I was driving over the speed limit, and with that type of car the visibility to the sides and back is very limited. Also much less fuel efficient than what I had reserved. On the “plus” side, random dudes would tell me as I got out of the car after parking, “Sweet ride, man”...
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2.0
Poor customer service
Pros: Nothing
Cons: I rented a van for 6 adults plus luggage and I show up and they don’t have a van they have a Durango. I own a Durango and it might seat 6 people but it has no luggage room for 6 people . Very bad customer service. It starts your vacation off wrong.
review from
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2.0
Beware!!!
Pros: Getting away from such lousy business practices!
Cons: Despite calling about 1 hour before we were due to pick up our rental (had reserved SUV to carry scooter for disabled) (1 hour time zone jump --- our arrival was 45 minutes later than original scheduled but ahead of our confirmation about 1 hour earlier when we realized the time zone difference) Budget offered only a 18 passenger van in place of the SUV we had reserved since they chose to rent it out just before we arrived. LAST TIME TRYING TO DO BUSINESS WITH BUDGET!
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6.0
Cons: Car rental companies never have the car you reserve.
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3.6
Mislead
Cons: I ordered the car for the days. I called the day to pick up the car and they said that I could come in and pick it up at anytime. My original pickup time was 3pm. I picked it up at 1:30pm. I only picked it up early because they said that I could. I stopped it off the days later at 3pm. They charged me a full extra day because of the one and half difference. That was not ethical. I will not use budget in the future. I rent a lot of cars and this is the first time that I have been treated this bad.
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