Guest reviews
Overall rating
7.4
Good
Based on 3,900 reviews
Cleanliness
8.4
Comfort
8.3
Pickup/dropoff
7.8
Value for money
7.8
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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great experience
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2.0
Cons: The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.
review from
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6.8
Pros: Car was great
Cons: The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.
review from
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7.2
Difficult to find location
Pros: Nothing in particular
Cons: Difficult to find location, tight spot to move your car and park
review from
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5.6
Deteriorating customer service
Pros: No problems with car.
Cons: No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.
review from
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2.0
Cons: They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.
review from
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4.0
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal
review from
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2.0
Google and Apple maps can't find the drop-off
Cons: Google and apple maps cannot find the French drop-off location, after driving around for 45 mins, we had to return the car to the Hertz Swiss location to be told there was a 200 Euro charge to drop off in the Swiss location. but running out of time to find the French drop-off we had no choice. Guy behind the desk explained that many people have this problem, and shrugged when I asked why they charge 200 Euro for a task that takes <5mins to apparently do.
review from
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5.2
Great car, poor customer service.
Pros: The car itself was great, clean, operationally sound and comfortable.
Cons: No GPS or automatic transmission options, making for a very difficult trip through Europe. Additionally, the staff at the Hertz stations were extremely unhelpful. Really disappointed in the customer service. Tried to drop off the car at the Geneva airport in Switzerland. Turns out there are 2 locations, one on the French side and another on the Swiss side. They would not help us get from one to the other, leading to 2 hours of circling the airport. "Good luck" is all we got.
review from
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8.4
Cons: Hertz charged me currency conversion fees without asking first
review from
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3.2
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
review from
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4.8
Pros: Car was clean
Cons: Service by hertz staff.
review from
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8.0
Cons: Drop off location at Geneva was somewhat confusing. Hertz office was located within car dealership, not easy to spot at first. Asked a few car dealership employees and they were unsure where Hertz was located.
review from
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6.8
Pros: Car was great
Cons: The person who gave me the car was extremely rude! I bought insurance for the car online when I booked, yet she repeatedly told me that I was unprotected and made me feel like I did not have adequate protection when I did. I also would have appreciated knowing a few things about the car that no one told me about.
review from
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7.2
Difficult to find location
Pros: Nothing in particular
Cons: Difficult to find location, tight spot to move your car and park
review from
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8.4
Cons: Hertz charged me currency conversion fees without asking first
review from
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8.0
Cons: Drop off location at Geneva was somewhat confusing. Hertz office was located within car dealership, not easy to spot at first. Asked a few car dealership employees and they were unsure where Hertz was located.
review from
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2.0
Cons: The car was delivered on April 1, and the amount of 876 Swiss francs has been booked and the amount has not been unbooked yet.
review from
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5.6
Deteriorating customer service
Pros: No problems with car.
Cons: No windshield washer fluid, was a real problem driving in bad weather on the highway. I guess that's something I assumed would be there. Unfortunately, this is not the first time. Service not nearly as helpful as usual. In the past we have made an effort to rent from Hertz because of the extra effort they have made at this location. This time they made out the whole contract and we were about to sign when we noticed it was 300 € over our reservation price. Had to re-do. Price was already about 50% higher than what we usually pay at this location (Geneva airport, French sector) Also, we seemed to remember always getting snow tires in the winter as part of the standard package. Apparently not.
review from
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2.0
Cons: They gave us the wrong snow chains, which didn't fit the tires of the car. We had to call a very expensive cab to get us to the hotel from the foot of the mountain.
review from
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4.0
Very misleading rental process with Kayak and Hertz in Geneva
Pros: Rental price was ok for Geneva, got a good car (Mercedes A class)
Cons: The online rental process is completely misleading and full if miscommunication (on purpose?): The pick up location was on the French side of the airport, but until the last step of the booking process Kayak and Carrentals stated "Swiss side" Usually no vignette for Swiss highways is included on the French side, so you pay CHF 40 extra The car did not come with winter tires, not sure thst is legal
review from
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2.0
Google and Apple maps can't find the drop-off
Cons: Google and apple maps cannot find the French drop-off location, after driving around for 45 mins, we had to return the car to the Hertz Swiss location to be told there was a 200 Euro charge to drop off in the Swiss location. but running out of time to find the French drop-off we had no choice. Guy behind the desk explained that many people have this problem, and shrugged when I asked why they charge 200 Euro for a task that takes <5mins to apparently do.
review from
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5.2
Great car, poor customer service.
Pros: The car itself was great, clean, operationally sound and comfortable.
Cons: No GPS or automatic transmission options, making for a very difficult trip through Europe. Additionally, the staff at the Hertz stations were extremely unhelpful. Really disappointed in the customer service. Tried to drop off the car at the Geneva airport in Switzerland. Turns out there are 2 locations, one on the French side and another on the Swiss side. They would not help us get from one to the other, leading to 2 hours of circling the airport. "Good luck" is all we got.
review from
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3.2
It was a bad experience with Hertiz
Pros: It was clean
Cons: They took extra money more than we agreed on the site with the insurance despite of your offer price which made me cancel another reservation because I thought you were better price and offers .I had an accident I lost the key and they didn't give me a nother car or a Spair key for the car and they sent someone to pick up the car and left us in the rain with my children in the highway waiting for the Taxi for 2 hours. .It will be the last time I rent a car from Hertiz or with your site if you didn't solve the problem.
review from
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4.8
Pros: Car was clean
Cons: Service by hertz staff.
review from
Where can I find Hertz hire cars in Geneva?
60 Rue De Berne, Hertz car rentals
Address
60 Rue De BernePhone
+41 22 716 30 80Top tips for hiring a car from Hertz in Geneva
- Compact car hires from Hertz in Geneva are around 34% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Geneva
What is the most popular car hire from Hertz in Geneva?
Economy (Opel Corsa or similar) is the most frequently booked car hire type from Hertz in Geneva.
How many car hire locations does Hertz have in Geneva?
Hertz has 5 car hire locations in Geneva. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Geneve-Cointrin Airport (GVA)?
Yes
Does Hertz offer shuttle or airport pick-up services from Geneve-Cointrin Airport (GVA)?
Yes
