Cons: Agent at the airport was a Blessing.
Cons: There was no rental. After making a reservation I got to the Hertz Rental Office at 3025 Ashley Town Center, Charleston, SC and Dave promptly took my information and said we don’t have any cars to rent. He said he’d call me back and I never even received a phone call. Horrible service!!
Pros: Drop off super easy.
Cons: Pick up was a bit far and we had to go with quite a bit of luggage but we made it!
Pros: I was called a few minutes before my pickup time to be told the car was not available
Cons: You tell me as for now, I will never use Hertz again
Pros: Staff at airport corrected the problem
Cons: I booked a pick up time at a location that was closed. I should not have been allowed to book at that time. Called Hertz and the wouldn’t find me a similar car anywhere near for my family of 6 stranded travelers.
Cons: They canceled on us with about 90 minutes notice before the reservation started. They said sorry but did nothing to help redress situation (eg % off next time or some token like that)
Pros: Nothing. There was no car available the entire time we were in Mt Pleasant, Sc from 14 May thru 17 May. I had previously made a confirmed reservation on 4 May and my credit card account had the amount posted already.
Cons: Arrangements should have been made when it was evident that no car was available at the appointed time.
Pros: Staff was excellent. The manager went out of way to give credit for taxi
Cons: We booked to drop off at airport but upon arrival they told us they would charge us $250 more to do that. We booked that way so it would be less stressful for us and give us more time to visit the city. However, that did not work out that way. Very deceitful to have a hidden charge almost doubling the cost to rent the car even though it WAS CLEAR ON ALL PAPERWORK
Pros: Nothing - they didn’t fulfill my reservation.
Cons: I reserved a car and when I called to confirm it and ask a payment question, I was told they were overbooked and didn’t have a car for me. They also claimed they try to call me to tell me citing a phone number that wasn’t mine - I never got a call. Hertz shouldn’t confirm fake reservations for people that can’t be fulfilled.
Pros: The car drove fine
Cons: When I picked up my car the check engine light came on, so they swapped my car out. When they did, they put in the wrong drop-off point (wrong state!), so when I called to change it back to the original drop-off, they said there was nothing they could do. I wasted half my afternoon on the phone with people that “couldn’t help”.
Cons: There was a sticky substance below the gas peddle that did not dry. Made it an unpleasant drive as your foot would get stuck frequently.
Cons: We did not make our pick up time, we were able to pick up at airport, Thank you Diane for helping us after a very stressful day!
Cons: Less expense and not charging more for airport pickup and delivery
Pros: Excellent staff, easy drop off
Pros: The agent, Katherine Morales at Ashley Towne Center, Charleston SC, was both efficient, welcoming and 100% accommodating to all our needs. Her attitude and helpfulness is a rarity in todays world and because of her we will use Hertz in our future travels. She should be teaching all your employees what "customer service" means. YAHOO< Katherine!!!!!
Pros: Friendly staff
Cons: More options of vehicles
Pros: Easy to pick up and drop off.
Cons: The car key was not automatic and it was difficult to work. After opening the door you had to hurry up and start the car before the alarm went off.
Cons: The exterior and interior of the car wasn’t as clean as it should’ve been. I worked for a rental car company for many years as a District Manager. The vehicle rented would not have cleared cleanliness requirements.
Pros: No line. Staff was quick and helpful.
Cons: Nothing really. Great exp.
Pros: Catherine was great. Dropping off the car was a mess. One guy working with four of us standing inside. Not good. He totally screwed me on closing my return of the car. He did not apply my gold rewards so that rental was a waste.
Cons: Having more than one person inside at the end of the day on a friday should be a priority. I did not like the fact that when you pick your vehicle up it is not full of fuel. You get 3 options on how to return the car and its fuel. Ranges from bring it back with same level to we will bend you over and put fuel in it at $9 a gallon. Way easier if cars are brought back full. Mine at pickup was down over a quarter of a tank but I brought it back full.
Cons: Dealer’s choice was not the best deal (had to upgrade from the smallest car, which was the dealers choice)
Pros: None. They were rude, unhelpful and didn’t care about double booking me
Cons: Walking to FL other than trying to rent a car through you and hertz...
Pros: Easy and quick !
Cons: Car tremendously oversteers when making turns above 15 mph. Don’t know if it is a tire or inherent suspension problem. Would not be safe for non-confident, or new drivers.
Pros: Roomy, tons of gadgets, convenience.
Cons: Cleaning and engine maintenance.
Pros: Drop off at FBO!
Pros: Staff was excellent, great service!!
Pros: Was upgraded to better car due to previous bad experience
Pros: Ladies at the counter inside the airport were very courteous and professional
Cons: First car smelled of smoke and had cigarette burns in the upholstery. I took the car back to the airport and they switched it. When I brought it back the person at the stop off was sitting in a van and didn't,t come out for a while, then said I had cracked a bumper which was not done by me but nobody had checked the replacement car
|Monday||08:00 - 18:00|
|Tuesday||08:00 - 18:00|
|Wednesday||08:00 - 18:00|
|Thursday||08:00 - 18:00|
|Friday||08:00 - 18:00|
|Saturday||09:00 - 12:00|
|Monday||07:00 - 23:30|
|Tuesday||07:00 - 23:30|
|Wednesday||07:00 - 23:30|
|Thursday||07:00 - 23:30|
|Friday||07:00 - 23:30|
|Saturday||07:00 - 23:30|
|Sunday||07:00 - 23:30|
Mini (Dodge Grand Caravan or similar) is the most frequently booked car hire type from Hertz in Charleston.
Hertz has 2 car hire locations in Charleston. Take a look at our Hertz hire location map to find the best car hires near you.