10.0 Excellent13 May 2021
Pros: Glad I got a car. Charleston was out.Cons: All good
6.0 Good3 May 2021
Pros: The staff in Charleston was friendly and courteous.Cons: The car was barely clean. There were spots, smudges, and it was filthy on the doors. The car was also very uncomfortable. It caused a lot of pain from the less than adequate padding on the seats. Additionally, when we turned the car in one (1) day early we did not receive any credit for that one day early. We tried calling and the individual, when we started to explain our concern, hung up on us. This rude behavior, and the fact that the care had not been properly cleaned at the Charleston pickup point, and it was an uncomfortable ride, and we did not get credit for turning the car in one (1) day early adds up to the fact that we will not rent from Budget again and we will tell all of our friends about this poor treatment and give no positive recommendations for Budget rentals.
8.0 Excellent24 Apr 2021
Cons: Check in was very slow! Person went on break as line was growing. He guy was very welcoming and the gal (who I had) said nothing but what the prompts were. No hello, enjoy your trip, welcome to Charleston!
10.0 Excellent30 Mar 2021
Pros: Drop off super easy! No lines at pickup either.
8.0 Excellent21 Mar 2021
Pros: Drop off very easy.Cons: More staff at pick up. It was a long wait.
8.0 Excellent25 Feb 2021
Pros: Friendly staff, very simple. Paid what I was quoted for the car. No fuss, no muss.Cons: not enough clarity about fees: I was terrified until the moment I dropped the car off that at some point they were going to try to hit me with drop-off or one-way fees in the hundreds of dollars. Car did not have wiper fluid. Back dashboard contained what appeared to be long white dog hairs. Not a big deal, but combined with the lack of wiper fluid, made me a little concerned what else they might have been glossing over in cleaning and maintenance. Would like to have had the toll structure explained to me before I drove off, instead of when I was 150 miles into the trip and it suddenly occurred to me WAIT HOW DO I PAY TOLLS????
4.0 Okay27 Jan 2021
Pros: YesCons: Exterior of vehicle was dirty and the vehicle had more than 58,000 miles and the check engine light was on
2.0 Mediocre1 Dec 2020
Cons: they nickel and dime you for everything. i filled up with gas 1 exit away from airport and they charged me $10 to fill up tank at avis as they said it wasn't full. ridiculous. How much more full could it be. I drove 5 miles after i filled it
4.0 Okay22 Nov 2020
Pros: Staff was good, the car was dirty, the carpet was never vacuumed from the last renter and the dash board was covered in some film. The car wreaked of old cigarette smoke covered up by air freshener.Cons: Clean the cars.
2.8 Mediocre9 Nov 2020
Cons: Car was FILTHY and reeked of cigarette smoke. Instead of changing out, they just gave me a slip notating that there was a "smoky smell". Didn't acknowledge that the car was absolutely disgusting.