Charleston Car Hire

Cons: Most inefficient pick up ever. One person working with 5 people in line, didn't have type of car from reservation, had to clean car for 15min before I could get it. The rental car pickup took longer then my flight from Atlanta.

Cons: I waited over 30 minutes for shuttle from the airport to the Thrifty location (Charleston, SC) - it never showed. I called to confirm that a shuttle does exist. I asked how frequently it runs - the lady said "regularly". I got an Uber instead. Five stars for the Uber - showed up in <3 minutes and cost less than Thrifty.

Cons: it took an hour from point of getting to the office from the airport until leaving with the car at midnight - there was only one other person ahead of me - we sat there looking at each other for an hour wondering where the two employees were. The woman at the counter went to get the car for the first person- didn't come back for 25 minutes - my daughter and I thought something may have happened to the person-just as we started to leave to go look - she miraculously appeared with "a car'. When returning the car - it took me 45 minutes as they only had counter people and no one to check the cars in and we were told we had to wait until they got the people into their vehicles. Finally they stuck me with an outrageous deposit which didn't fall off my credit card for 7 days after return.

Cons: I was very unhappy with the car provided, the staff at the location and the lack of timeliness. I was told I was getting an upgrade yet the upgrade was not clean, had no power windows or locks and the steering was off. It needed an alignment. The driver from the airport was awesome but outside of that I was very dissatisfied.

Cons: No cruise control

Cons: What we didn't like was how long it took the shuttle to pick us up from the airport. After a long day of traveling to get to Charleston (from the west coast) we were eager to get to our destination. We are in the service industry as well, so we have a little more patience than most. But we waited almost an hour for a shuttle. When dropping our car off, we overheard another customer with the same complaint. My advice is to Uber to Thrifty. Once you get there though, the service is good.

Cons: Thrifty tried to overcharge me. I told them that I wanted none of their options and they included one. I had to call and complain.

Cons: The Nissan Sentra given to us at the rental office was FILTHY! My wife was reluctant to touch several areas of the passenger compartment, including the sun visor. Dirtiest car I've ever rented!

Cons: The office was short staffed so they didn't clean our car until we were there to pick it up.

Cons: I had rented that car Toyota.they give hyundai.

Cons: Kayak should specify that this rental location is NOT at the airport. We had to pay over $20 for a taxi to this Hertz location. There is a Hertz counter at the airport and we weren't able to utilize them. It was a little frustrating.

Cons: No issues

Cons: The car was clearly not cleaned when I received it, but I was in a hurry and did not have time to remedy this issue. It smelled like cigarette smoke, had ashes ok over the dashboard and even burn marks on the roof of the interior!

Cons: The pickup location that was advertised as "at the airport" was in fact 8 miles away. This cost us a $40 cab ride to the location which was almost half of the cost of the rental car. We were able to use Uber on the way back which was only $15, however the unexpected cost was more than half of the rental cost.

Cons: Hertz changed reservation to an off airport location without transportation from airport and then charged $50.00 for reservation cancellation! Total scam , never Hertz again!

Cons: Location of facility in relation to airport. $9.99 a gallon if vehicle not brought back full. No cruise control.

Cons: The return location at Charleston Airport lost computer power and had a or lem getting my receipt.

Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.

Cons: Last minute trip. last minute res. As I was waiting on UBER to take me to the rental car location, I got a call saying they didn't have any cars. Not sure what happened. Ended up renting elsewhere and had a fine experience with another company that is in a more convenient location just my trip was delayed about 2 hours.

Cons: Strange pricing on day ranges.

Cons: I didn't like taking the time weeks in advance to reserve a car and at the reservation time being told there were no cars available to rent and no idea of when there would be cars to rent. The service was abysmal at best. The manager had no preplanning capabilities and only offered excuses as to why my reservation could not be fulfilled. I will NEVER rent from this Enterprise location EVER again.

Cons: Pickup time was scheduled after that office was closed. Called ahead to verify and discovered the office closed at noon. Seems like an easy error to head off.

Cons: Very poor customer service.

Cons: Unclear as to where I was supposed to wait for pick up at the airport. I waited in the wrong spot and had to run after the van to be picked up.

Cons: The Charleston Alamo closes at 2pm but this was not indicated anywhere on the reservation, so I wasn't able to get my car. It never occurred to me to check the hours of a business on a weekday afternoon.

Cons: Inside of windshield needed to be cleaned and took a while to get checked in. The reservation was cancelled or lost but quoted rate was honored.

Cons: The cars all smelled too strongly of cleaning fluid. I wiped mine down and was able to open the windows while driving for several days, but perhaps, this rental place could use something less powerful.

Cons: Got there and the line up was out the door, vehicle we wanted was not available. Was offered other vehicle alternative, not what we wanted, cancelled order.

Cons: That I could not get the car cause my car not link to a bank account burnished over 4000 on that card

Cons: I waited 45 minutes to get picked up from the airport to go to the station. I called after 30 minutes and it still took an additional 15 minutes after that and it was only 1 mile away. They also initially tried to charge me more than my quote online. Car was fine but very little organization to the entire place.

Cons: Hidden fees that I was not aware of at check-out. Ended up being way too much for only three days

Cons: 1) Took over an hour to pick up the car. Understaffed and it seems changing policies takes a long time to explain to every single customer. 2) Didn't get the vehicle (compact car) I reserved. Tried to give me an F-150, which leads me to... 3) Made me pay $43 extra, with discounts, to get what I reserved. Was informed that me taking that car meant someone later wasn't going to get what they reserved either. Manage your inventory more wisely. Don't end up with a boatload of giant trucks to rent visitors. Get real! 4) Interior of car was dirty and a very dirty windshield to the point it was difficult to see out of. Little care taken in this department. 4) Came to drop it off and no place to park, or even drive, in the lot. After trying to maneuver into tight spots to temporarily park, I had a staff person drive it so I wasn't the one charged with damage. Pay the extra $10 and get a rental from the airport vendors or more reputable vendor in general. Not worth the fine print, the hassle, or the money.

Cons: Hidden charges, outrageous extra charge for wife to drive ($11 a day!). Slow, inefficient counter service, materials (including map that I had to argue for) did not show either address or return information to rental site (old address was actually blacked out.) Car delivered had 1/2 tank gas, but paperwork said full.

Cons: There is only one person to work the phones and the line. I was told 2 times they would call me back because they had people in line when my car was broken down. Took over 2 hours to finally speak to someone. I will not be back.

Cons: The business had no concern for me as the customer. Poor, fake attitudes. Stood in line for 30 minutes. Didn't disclose the deposit and insurance requirement until I was there to pick up car and pay for it. At that point, my weekend got cut short because all of my money was tied up in the deposit hold on my account. I will never rent from this company again. - Deana

Cons: There was a long wait at the counter during pick-up as only 1 employee was present. We were told the other employee(s) was on break.

Cons: I did not like that i had to sit and wait for 30 minutes after the time I booked the car to be picked up. I missed a work meeting and it really messed up my day, as I had it very well planned out. I expected better from Budget. They the inside of the car was not very well cleaned but I had no time to make an issue about as I was already late. I wish I could get compensated in some way as I do rent cars for work throughout the year and was expecting something a little smoother in terms of a nice, clean vehicle that was there at the time of pick up that i requested.

Cons: Up selling pressure

Cons: This survey. Hard to use!!

Cons: Low tire pressure warning lights were on from the start. I came back to have them addressed. The pressure was checked but the warning lights stayed on. I was told that that often happens until the tires heat up. Sure enough, the lights did go off in a while, but came on again and stayed on during other drives. It turns out one tire had dropped from 35 psi to 20. I re-inflated it but didn't feel safe driving the car, so I swapped it for another at the Atlanta airport rental car center. Also the car did have some dirt/stains on the seats and rear doors that i discovered and wiped off myself.

Cons: When you try to choose Charleston Airport on Kayak it defaults you to this location. We didnt know that this address was a $35 taxi ride away and that they cant help you at the airport unless they charge you $50-$60 more for your rental. Contacted Kayak and they said "not our problem". Price quoted was less than price paid. Apparently additional fees recently added that noone informed us of. Noone willing to honor price quote!

Cons: Car was dirty, especially the windows.. inside and out.

Cons: The car smelled like stale smoke and I found $100 for a one-day rental to be excessively expensive.

Cons: The car only had half a tank of gas when I picked it up.

Cons: The car rented was NOT at the charleston airport when I landed. It was at a mall inside a Sears garage shop. I had to take a taxi to get there, It was awful, I asked for a manager at the airport and it took too long and they could not locate a manager in the end. I was NOT happy with Kayak