Pick-up location | Charleston |
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Rental locations | 21 |
Airport locations | 8 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People mover |
Passenger van |
SUV |
Commercial |
Pick-up truck |
8.9
Excellent
150 reviewsCleanliness
9.7
Comfort
9.7
Pick-up/Drop-off
9.1
Value for money
8.5
One location in Charleston
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Reviews
10.0 Excellent
Apr 2021
Pros:
We were treated so kindly. The young man carried our luggage to the car and even gave us a choice. Most will not do that!10.0 Excellent
Apr 2021
Pros:
All of the staff I had come into contact with were phenomenal! Couldn't have asked for better service.Cons:
If they had actually attached the invoice to to email that was sent to me.8.0 Excellent
Mar 2021
Pros:
Easy in and out. Car was very comfortable.Cons:
The battery died on me the first day, but Alamo roadside assistance was able to fix the problem and all was good the rest of the trip.10.0 Excellent
Jan 2021
Pros:
It was a last minute decision to rent & the process was easy and the car was great10.0 Excellent
Jun 2020
Pros:
Staff was super friendly and efficient, pick up was quick10.0 Excellent
May 2020
Pros:
Very efficient staff. The entire process was painless7.0
Good
142 reviewsCleanliness
7.6
Comfort
7.7
Pick-up/Drop-off
6.9
Value for money
6.9
5 locations in Charleston
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8.0 Excellent
Jun 2021
Pros:
They had car ready for me when I showed up.Cons:
I didn't realize that the pickup was several miles away from airport which was inconvienent and expensive taking an Uber to and from location to pick-up and drop off car.8.0 Excellent
Jun 2021
Pros:
Staff was helpfulCons:
Price10.0 Excellent
May 2021
Pros:
Pick up and drop off of the car took less than 5 minutes. Super friendly staff!2.0 Mediocre
May 2021
Pros:
The location was not at the airport, we didn't know that when booking and then there were no cars available!2.0 Mediocre
May 2021
Cons:
To have had the car we reserved be at the Charleston airport where we requested instead of an offsite location that we were unaware of and unable to get to because they closed early! Therefore, we had to obtain a car at the Enterprise location at the airport for a far more expensive rate than we had been quoted originally.4.0 Okay
Apr 2021
Cons:
Car smelled of cigarette smoke. It was overwhelming5.0
Okay
266 reviewsCleanliness
5.6
Comfort
6.1
Pick-up/Drop-off
5.1
Value for money
5.1
3 locations in Charleston
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2.0 Mediocre
May 2022
7.9 Good
Jun 2021
2.0 Mediocre
May 2021
Pros:
Booked a rental car for my trip to Charleston. Thankfully, I saw the scathingly terrible reviews and decided to call ahead to make sure my reserved car was there. Very rude woman said "no cars here" and when I asked if there was another place that had some (even though I already had a reservation) she just hung up. Terrible experience.Cons:
Actually honoring your customers reservations and coming through with a promised vehicle rental. Or, just a thought, do not allow bookings when you know there are not vehicles available!8.0 Excellent
May 2021
Cons:
The drop off in winter haven, Florida was under staff and unable to send me confirmation that I dropped off my vehicle. It has been about 24 hours later and still no email.10.0 Excellent
May 2021
Pros:
Glad I got a car. Charleston was out.Cons:
All good6.0 Good
May 2021
Pros:
The staff in Charleston was friendly and courteous.Cons:
The car was barely clean. There were spots, smudges, and it was filthy on the doors. The car was also very uncomfortable. It caused a lot of pain from the less than adequate padding on the seats. Additionally, when we turned the car in one (1) day early we did not receive any credit for that one day early. We tried calling and the individual, when we started to explain our concern, hung up on us. This rude behavior, and the fact that the care had not been properly cleaned at the Charleston pickup point, and it was an uncomfortable ride, and we did not get credit for turning the car in one (1) day early adds up to the fact that we will not rent from Budget again and we will tell all of our friends about this poor treatment and give no positive recommendations for Budget rentals.4.5
Okay
125 reviewsCleanliness
5.2
Comfort
5.2
Pick-up/Drop-off
4.4
Value for money
4.4
4 locations in Charleston
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6.0 Good
Nov 2021
2.0 Mediocre
Oct 2021
2.0 Mediocre
May 2021
Pros:
I was called a few minutes before my pickup time to be told the car was not availableCons:
You tell me as for now, I will never use Hertz again8.0 Excellent
May 2021
Pros:
Staff at airport corrected the problemCons:
I booked a pick up time at a location that was closed. I should not have been allowed to book at that time. Called Hertz and the wouldn’t find me a similar car anywhere near for my family of 6 stranded travelers.2.0 Mediocre
May 2021
Cons:
They canceled on us with about 90 minutes notice before the reservation started. They said sorry but did nothing to help redress situation (eg % off next time or some token like that)2.0 Mediocre
May 2021
Pros:
Nothing. There was no car available the entire time we were in Mt Pleasant, Sc from 14 May thru 17 May. I had previously made a confirmed reservation on 4 May and my credit card account had the amount posted already.Cons:
Arrangements should have been made when it was evident that no car was available at the appointed time.4.3
Okay
91 reviewsCleanliness
5.2
Comfort
5.7
Pick-up/Drop-off
4.4
Value for money
4.9
3 locations in Charleston
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Reviews
2.0 Mediocre
May 2021
Pros:
should’ve have been more courteous send us an email explaining the company has no vehicles before the date of pickup, I lost a day of work thinking my reservation was good but I was told “Life happens “Cons:
Notifications or warnings before the date of pickup8.0 Excellent
Sep 2020
Pros:
We received an upgrade car from the one we reserved. Drop off at ATL airport rental car center was quick and convenient.Cons:
Pickup at CHS was a little slow. Car had a strong smoker smell, but we didn’t want to delay our trip any further by going back to ask for another one.6.0 Good
Jun 2020
Pros:
Pick up and drop off was quick and easy.Cons:
Car smelled of cigarette smoke.6.4 Good
Nov 2019
Cons:
The car was givenTo us with only a quarter of a tank of gas. The clerk said that he would put this in the computer and we would not be charged for a full tank upon return. He did not document this in the computer. Upon pick up, we noticed several ants crawling out of the ventilation system. When trying to phone Avis to tell them about this and for the potential of exchanging the car, the agent was unable to help us in anyway. She would not put us through to any other customer service agent, And she indicated that she was unable to document this in our record. So, in essence we picked up a car that had only a quarter of a tank of gas and was crawling with ants.9.6 Excellent
Aug 2019
Pros:
Staff at both pick up and drop off were excellent, very polite and helpful. Drop off location in Charlotte was a little difficult to find/notice due to location and store frontage, but figured it out after calling that office.Cons:
Drop off location signage.6.8 Good
Jul 2019
Pros:
Check in process fairly quick.Cons:
Chose to return car with gas full with gas I bought. In the check in process in rental return they added $15.88 for gas. He could not remove it in the lot. Had to go inside and wait in line. She said that because I drove less than 74 miles, it adds that charge no matter. This is not right.National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Charleston
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Charleston
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Charleston
Most popular car type | Economy |
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