Cons: Not canceling my reservation without prior notice Customer service not available during the weekend Staff at the location not helpful at all
Pros: Staff was doing their best and car was very clean and drove fine.
Cons: Went to pick up car 10 minutes before my appointment and ended up waiting in line for over 2 hours. I received one of the last cars and many people in line behind me ended up having to make other accommodations to find a car to rent
Pros: Staff were fine but busy. Waited in line in the cold for 90 minutes before picking up car. Car was dirty on outside. Was told I could wait for a wash another 15-20 minutes. Also received a smaller car than ordered. Dropoff confusing. I was called afterwards about the keys despite handing them to an attendant.
Cons: everything - cleanliness, ease of pickup and drop-off
Pros: I feel terrible for the workers at this Hertz pickup site at 906 Union Street Brooklyn. They have too many cars to get out at the same time, and you should change this. I waited 1.5 hours to get my car, and EVERY SINGLE PERSON on line waited that long. I have rented a car from this same location and its always the same. Its terrible to know that when you pick up the car, you have to allow three hours before 10:00 just to get your car. In addition, the line is OUTSIDE in the FREEZING COLD, at 30 degrees. Everyone was absolutely frozen and probably got sick because of this. It was absolutely insane.I don't blame the workers there, but blame Hertz. There are too many customers at that location at the same time. I am very, very, very angry at Hertz and so was everyone in line.
Cons: Fewer cars at this location in more time slots!!!!!!!!!!!!!!!!!
Pros: Waited two hours to get a car.
Waited one hour to return car
Cons: Faster service
Pros: The staff was wonderful. They worked fast, and made sure everyone was well situated!
Cons: Customers need to be trained to wait in line and not clump in groups inside the door. Not sure what was going on but the close proximity of everyone was a bit off putting.
Pros: Yes, the pick up was very easy and the staff couldn't have been more friendly and helpful. The only problem was when I arrived after the office closed and contacted Hertz to find another drop off location in NYC. They wanted to charge me in excess of $1,000. The fact that there had been a blizzard didn't seem to matter.
Cons: Hertz should be able to process returns at alternative locations after hours.
Pros: staff extremely helpful - was able to switch my dates just before closing despite there not being available cars according to the app
Pros: The car was nice.
Cons: They overcharged me about 4x the value of the contract. Messed up the locations of the vehicle and sent me threatening letters since they can't keep track of their own cars.
Pros: Dropping off was quick and easy
Cons: We had to wait outside in the freezing cold for the car for a very long time
Pros: Nothing, lousy treat, they are racist with Puerto Ricans.
Cons: The service
Pros: The pick up was very easy, staff was nice
Cons: The car was dirty. There was an old sock on the floorboard of the driver's seat and it smelled like smoke.
Standard (Mitsubishi Galant or similar) is the most frequently booked car hire type from Hertz in Brooklyn.
Hertz has 6 car hire locations in Brooklyn. Take a look at our Hertz hire location map to find the best car hires near you.