Brooklyn Car Hire

Pros: The car was new. It had a few empty soda bottles.

Cons: Everyone there. The front desk was vague. I rent a lot and know what to look for. Some are rotten like these. This car was half full which was a first. My slip said G4? I took a few pictures right away. It was ok when I asked. Big one is the EZ TOLL. My car had it down ready to go with us BS. I said I didn't want that to the desk. I seen a lady picking up when I dropped. Show her, she didn't want it, was mad. Office told me to call a number, no big deal. IT IS if you don't catch it, and have no cash receipts. Probably say you bumped it. Watch it!! UP, OFF The desk even seemed happy when I said I had my ou wn coverage from Kayak! I made it clear I knew my stuff. Look for this at all rental places. Stay away from here if you not confident to handle this.

Scammed at dropoff

Pros: The car drove well and pickup was fairly easy.

Cons: We used the car for a weekend trip to the beach. Unfortunately, it rained the whole time so we didn't get to spend any time on the actual beach, but inevitably a bit of sand stuck to the bottoms of our shoes. Also, a small bit of pet hair transferred from our clothes to the seats. When it was time to return the car, 2 men came to check it out. The first one, James, tried to claim the car was excessively dirty and I would be charged "up to $250." He then showed me a line in my agreement that said the fee was for messes considered to be beyond "normal wear and tear," which is exactly what it was. He let me know that he "accepts tips" and we could "work something out" if I'd like to pay him cash to take care of it for me in order to avoid the charge. When I said no, he suggested I give the security guard $20 to let me leave, get the car detailed, and come back. At this point I asked him if he was trying to hustle me and he threw up his arms and walked away. The second man came over when he saw me frantically pulling the individual hairs off the upholstery (that's how little hair was there) and told me that the condition of the car was well within their guidelines of cleanliness and not to worry about it. So I went to the counter to settle the bill and told the attendant what happened. First she said that was crazy and then left to speak to James. When she returned, she said he "must have been joking because that's not how we operate here." She then said I would have to take the car to get detailed or pay $75, and when I finally agreed (they had my credit card number - what else could I do?), she said to make sure they put the paper down over the floor mats so they know I really did it. Cost me an extra $45. Seems like their employees just don't want to do any work because when I returned, both James and the desk agent were just lounging in the office. Finally, as I noted, it had been raining for days, so as I was leaving, I slipped on the wet step and injured my ankle and knee. The Budget employees did nothing. The other customer in line was the only one who came out to make sure I was okay. Horrible experience. I would never rent from this place again.