Pick-up location | Brooklyn |
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Car types | Full-size SUV, Luxury SUV, Passenger van |
Rental locations | 43 |
Airport locations | 1 |
Popular agencies | Empire Rent A Car |
Full-size SUV | $333/day |
Passenger van | $467/day |
Luxury SUV | $559/day |
6.1
Good
113 reviewsCleanliness
6.9
Comfort
6.6
Pick-up/Drop-off
6.2
Value for money
6.0
2 locations in Brooklyn
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Reviews
4.0 Okay
Apr 2021
Cons:
The car smelled strongly of cigarette smoke. I was in a hurry, and the attendant walked away after giving me the keys, so I didn't have time to find someone to see if I could exchange the car. However, the smell was so strong we had to drive with the windows down the entire 4 hour trip.10.0 Excellent
Mar 2021
Pros:
Jeremy was fantastic. He retrieved my car and helped orient me to it. Very friendly and professional.6.8 Good
Nov 2020
Pros:
customer rep was very politeCons:
they had to give me a malfunctioning car4.0 Okay
Oct 2020
Pros:
The attendant who showed people to their cars was not very friendly.Cons:
A positive and friendly attitude from the parking lot attendant would have been nice.10.0 Excellent
Oct 2020
Pros:
Clean, safe, no wait time5.6 Okay
Sep 2020
Cons:
The price has suddenly doubled, days after the rental, with no explanation whatsoever5.9
Okay
115 reviewsCleanliness
7.0
Comfort
6.8
Pick-up/Drop-off
5.3
Value for money
5.6
One location in Brooklyn
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2.0 Mediocre
Apr 2021
Pros:
They charged me the wrong price (over $600 more). They told me they'd fix this but still have not. The display was broken (kept restarting), including the backup camera, which is a safety issue. And then the battery died. They couldn't get a towing truck there for 4 hours. And refused to book me a Lyft to the airport. I had to pay out of pocket, and we'll see if they refund me that price, or if I have to do it through my credit card company. Literally went wrong every step of the way, and they handled it terribly every step of the way.Cons:
Everything4.0 Okay
Apr 2021
Pros:
Eventually I got a car. It ran fine.Cons:
Counter staff tried to up-sell me on everything. Initially, he told me that there were no cars like what I reserved. (I reserved a compact) tried to get me to take a pickup truck or sports car for significantly more money. told me that the extra insurance I purchased wasn't worth anything and that I should buy their extra insurance on top of that. He finally "found" a car (larger than the one I wanted) and told me the wrong floor of the garage to go and get it. This all added 20-30 minutes to the pickup process. Inspecting the car was difficult because the garage was too dark to see anything. After leaving, I noticed a dent on the roof, dirty seats, and a slight smell like someone had been smoking in the car but then it was covered up with an air freshener. Also, their tolls policy is written strangely, possibly to convince you to opt into their overpriced unlimited tolls service.10.0 Excellent
Feb 2021
Pros:
Staff very helpful.Cons:
Not many people working, so line moved slowly. But it's a pandemic. That was probably just a safety precaution, which is appreciated.10.0 Excellent
Jan 2021
Pros:
Staff was friendly and helpfulCons:
Car windshield whipper fluid wouldn’t work and I was driving on salted roads.4.0 Okay
Dec 2021
Pros:
The car itself was fine, I had no problems with it.Cons:
I had been isolating for two weeks before traveling to see my father, who's over 65 and has asthma. I had called to learn about the rental process in advance, and was told I'd only have to come inside the office to sign the paperwork, so I thought that was safe. My rental was at 7am, so I'd be one of the first people in the office in the morning. However, when I arrived, there was someone else in the office (I'm not sure if it was someone who had just returned a car, or maybe a manager or someone working in the hotel) having a long and very loud chat with the rental agent, both unmasked, for at least 10 minutes. The rental office is very small and didn't look like it had any air circulation, so I decided that I would hold the door open when I went in, because being in a small, enclosed space where someone else had been laughing and talking loudly, unmasked, for the previous 10-15 minutes, did not feel very safe to me. However, the rental agent asked me not to hold the door open; after I explained my concern, he said I could wait outside the office while he took care of the paperwork, which I was grateful for. However, when he called me inside again to give back my driver's license, he started telling me about how I shouldn't be worried about covid, and kept telling me that for the next 5 minutes as he finished processing the rental. I ended up being inside that office with the door closed for about 5 minutes - not a lot of time, but it didn't feel safe to me given the long and loud unmasked conversation I had just witnessed, and how the agent kept telling me not to be worried about covid. I now have to wait to get tested and potentially isolate from my family, because we aren't comfortable with the risk of exposure from that interaction. I understand not being worried about covid oneself, but I'm frustrated by that rental agent's lack of regard for my boundaries and concerns.4.0 Okay
Dec 2020
Pros:
Staff was cordial, car was clean.Cons:
I had to wait 90 minutes for a car to arrive despite having a reservation. I understand that when demand is high cars are hard to come by, but is it not possible to alert/text people with reservations to this so they don't show up on time and then have to stand in the cold for indefinite periods of time? Given the pandemic, many nearby businesses are closed and it may be uncomfortable/dangerous to wait inside a nearby coffeeshop or store. I also found drop off extremely confusing - the Budget entrance at BWI was closed, and the sign directing cars to AVIS on a piece of computer paper was only visible/ readable if you got out of the car and walked up to it.5.7
Okay
256 reviewsCleanliness
6.2
Comfort
6.4
Pick-up/Drop-off
5.2
Value for money
5.8
6 locations in Brooklyn
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10.0 Excellent
Dec 2021
10.0 Excellent
Dec 2021
6.0 Good
Nov 2021
2.0 Mediocre
Nov 2021
6.0 Good
Nov 2021
10.0 Excellent
Nov 2021
8.8
Excellent
36 reviewsCleanliness
9.3
Comfort
9.2
Pick-up/Drop-off
8.0
Value for money
8.8
One location in Brooklyn
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10.0 Excellent
Dec 2020
Pros:
The price10.0 Excellent
Sep 2020
Pros:
All good8.8 Excellent
Aug 2020
Pros:
Staff was friendly. Drop-off was very easy!Cons:
There was a long wait for pickup. I was not clear about the EZ-Pass, and still unsure how to pay the tolls.10.0 Excellent
Jul 2020
Pros:
Very easy check out and check in7.6 Good
Jul 2020
Pros:
The staff was very nice and got me a car that was clean and comfortable. They explained what was included and what was additional with patience and clarity. They were also very friendly.Cons:
The car's oil change indicator was triggered when I picked up the car. The car's tank was also only filled halfway upon pickup. I expected the tank to be full when I picked up the car, so that was very disappointing.9.2 Excellent
Jul 2020
Pros:
The staff in BK was incredible, the car was excellent (and larger than what I thought I paid for, which was really helpful)Cons:
When I arrived there was an issue with the scanner; my name didn't pop up when I returned the car, and as a result I had to wait around while they figured it out, but no one ever explained the issue to me.7.8
Good
99 reviewsCleanliness
7.8
Comfort
7.9
Pick-up/Drop-off
7.8
Value for money
7.4
12 locations in Brooklyn
Locations in Brooklyn
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Reviews
10.0 Excellent
Nov 2020
Pros:
Staff was really friendly and helpful8.0 Excellent
Sep 2020
Pros:
Location was easy to get to in Brooklyn and the weekly rates were very affordable.Cons:
The type of car I reserved was unavailable and I had to wait for a different (and larger car) to be ready. It would be nice if they had more inventory of smaller vehicles.9.2 Excellent
Aug 2020
Cons:
The car could have been cleaner. :/10.0 Excellent
Jun 2020
Pros:
The staff was fast, efficient and very friendly. The entire pickup took 5 minutes and drop off took 3 minutes. They were great.Cons:
It would have been nice if there was an after hours drop off possibility since the site closes at 5pm but I understand that’s difficult at this time. In the end we made it back 5 minutes before 5pm, thankfully.10.0 Excellent
Jun 2020
Pros:
Great staff and manager. Quick pick up and drop off procedure.10.0 Excellent
Jun 2020
Pros:
Staff were very friendly at both locations, and efficient.Cons:
I had a Chevy Equinox, drove it entirely normally (no speeding), but an hour into my journey I received a message that said 'engine power reduced' with no explanation. That's a car manufacturer issue, not Enterprise's, but it only had 3,000 miles on it, so it was alarming.Silvercar
9.2
Excellent
6 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
6.0
2 locations in Brooklyn
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9.2 Excellent
Apr 2017
Cons:
This was a beautiful car, the customer service was great and everything was accommodating. My only complaint was that the price is high. I suppose it is competitive but it is a lot of money. If they lowered the price, I would be more likely to rent frequently.9.2 Excellent
Apr 2017
Cons:
This was a beautiful car, the customer service was great and everything was accommodating. My only complaint was that the price is high. I suppose it is competitive but it is a lot of money. If they lowered the price, I would be more likely to rent frequently.Ace
5.7
Okay
12 reviewsCleanliness
7.4
Comfort
6.9
Pick-up/Drop-off
5.9
Value for money
5.7
3 locations in Brooklyn
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Reviews
4.0 Okay
Jan 2022
2.0 Mediocre
Dec 2022
7.9 Good
Aug 2021
5.9 Okay
Aug 2021
7.9 Good
Jul 2021
10.0 Excellent
Jul 2021
Thrifty
5.2
Okay
13 reviewsCleanliness
5.0
Comfort
5.7
Pick-up/Drop-off
5.2
Value for money
5.2
One location in Brooklyn
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8.0 Excellent
Oct 2020
Pros:
The car was easy to operate. The car had adequate leg room.Cons:
I have no complaints. The experience was very good.9.6 Excellent
Aug 2020
Pros:
Pick-up and drop-off was super easy. They cleaned the car in front of me when I came to pick it up!Cons:
A little expensive for only have the car for two days.2.0 Mediocre
Jul 2020
Pros:
N/ACons:
I went to pick up my car that I booked a week in advance and upon arrival, Thrifty said there were no cars left and she was already closed. It was beyond rude and I will never rent with Thrifty again.5.2 Okay
Jun 2020
Cons:
The E-ZPass in the car didn’t work after I was told repeatedly that it would be available and I had to stop and pay tolls in cash. The car was also not very clean and only came with a half tank of gas which was inconvenient.3.6 Mediocre
Jun 2020
Pros:
I liked that it was an SUV with ez passCons:
Everything else, the car was filled with sand, it was given to me on little to no gas, I was unaware of the 30 min grace period on my reservation Causing me to rush to get the rental or lose my reservation, the location does not have any indication that it’s a thrifty location added with having hertz employees and signs.2.0 Mediocre
Jun 2020
Pros:
The key remote to the car was Given to us low on battery so we had to manually do a lot because the key barely worked. The car wasn’t washed in or out which is pretty scary considering the pandemic. The car was given to us with less than even a quarter tank.Cons:
Better cars with working equipment, cleaner cars especially during a pandemic, and gas up the cars before handing over.All Car
No score is available
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7 locations in Brooklyn
EZ Rental
No score is available
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4 locations in Brooklyn
Empire Rent A Car
No score is available
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One location in Brooklyn
NU Car
No score is available
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One location in Brooklyn
Sunnycars
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One location in Brooklyn
Locations in Brooklyn
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Zoom Car Rental
No score is available
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One location in Brooklyn
Locations in Brooklyn
2 Spencer St
+1 718 831 2919
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Most popular car type | Compact |
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