2.0
Pickup was listed to be at the airport. When I arrived to the airport Hertz counter, they told me the vehicle was not there and had to be picked up at another location. I had to travel to the other location in order to pick the vehicle up.Reviewed 7 Jul 2026
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10.0
The pickup was smooth and the car was excellent on the road. I can't recommend them enough.Reviewed 7 Jul 2026
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2.0
They cancelled my reservation 1 hour before the time scheduled to pick up the car. They did not give me any other option and they did not offer any solution. Completely disappointed about the experience with Kayak and Hertz. I will not recommend with friends and familyReviewed 6 Jul 2026
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6.0
OkReviewed 6 Jul 2026
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2.0
Hertz was closed at drop off point took multiple calls and bad input from them to facilitate leaving car at lot UNLOCKED WITH THE KEY IN IT PER THEIR INSTRUCTIONS.Reviewed 5 Jul 2026
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2.0
Staff was fine but location seemed extremely disorganized. Received notification that car was ready for pickup three times but this was not the case. Took 30-40 minutes to get car. Advise working with some other organization rather than Hertz.Reviewed 5 Jul 2026
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2.0
Absolutely horrible god awful experience.Reviewed 5 Jul 2026
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2.0
They gave me a bad car to begin with. The car already had an Oil change required warning sign. The car had an empty red bull can. When I complained the same to the Hertz customer operations manager at Salt Lake City, he was least interested in listening to what I was saying and was very adamant in accepting the fault. When I said the vipers were making a screeching sound and the viper auto mode was not working and I had to manually move it up and down, he said that Hertz does not guarantee the working of auto vipers and some cars don't even have that feature. I am renting cars since ages and never felt experienced such a terrible customer service. Never choosing Hertz again in my life.Reviewed 5 Jul 2026
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10.0
Customer service was very niceReviewed 3 Jul 2026
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10.0
BeautifulReviewed 3 Jul 2026
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2.0
They did not honor my reservation and I had to go to a different companyReviewed 3 Jul 2026
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2.0
I booked a rental car with Hertz via Kayak and I specifically requested a 7 seater mini van or similar. I travelled early with a Uber to pick up the car but when I arrived at Hertz, the lady mentioned to me that there were no 7 seater cars available and the confirmation from Kayak was a mistake. It cost me 40 Euros to travel to the rental car office and flight tickets because I was too last minute to find alternative options that were more economical. Very disappointed with the validity of the app and the quality of service with the agent at Hertz. Probably the last time a I will be booking through Kayak in the future.Reviewed 2 Jul 2026
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