Frankfurt am Main hotels near Zoologische Garten Frankfurt

Cons: I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.

Cons: room was too small

Cons: The service of shuttle

Cons: Not a dislike, but I was "upgraded" from the basic room to the next level of room (because of availability). The upgrade was a typical European-style room; clean and modern, yet somewhat compact. The size was more than sufficient for my needs, but I am left wondering what the "basic" room was like...

Cons: The price of food was a bit high, even for Euro standards. $28 euro per person for breakfast seems a bit extreme.

Cons: Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.

Cons: Rooms looked dated

Cons: The breakfast is expensive. Perhaps you could offer other options than the full buffet. E.g., continental buffet, order eggs and toast, etc.

Cons: We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.

Cons: nothing

Cons: I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.

Cons: No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...

Cons: room too basic Not a 5 star hotel but rather 4...

Cons: wifi never worked in my room

Cons: The wifi was awful- neither of us were able to connect at all using the free wifi.

Cons: The room was great. The reception staff was fine as well. However, I had dinner at the bar restaurant and the service was poor. I waited over 20 min for a server to even bring a menu. Food was good. But, as I was ready to pay, it was another 20 min. And I was not the only customer who experienced this. If you want to claim to be a 4 stat hotel, you need to do better. Especially when the plate is 20+ euro. This was rather disappointing

Cons: Internet should be improved, it does not hace great coverage in all rooms. After they moved us to another room Speed was ok.

Cons: Parking as 20 Euro a night but it was just across the street.

Cons: Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.

Cons: No dislikes

Cons: Unstable internet wifi

Cons: Breakfast was very expensive.

Cons: Nothing. All excellent!

Cons: I had hard time finding the hotel, because of lack of clear visible signs in airport. Especially I got lost in the plaza just before, where escalators are. No signs where to go to find it.

Cons: Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.

Cons: Unairconditioned breezeways/hallways.

Cons: Price is to high for what the hotel offers but the location is top...

Cons: Pricey

Cons: Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.

Cons: Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.

Cons: Thought it was a little less posh and funky than the photos online suggested. Felt like an old dumpy hotel that was converted into something better, but not up to my standards for a "5 star" hotel.

Cons: Needs better food options.

Cons: The rooms smelled like people have smoked.

Cons: nothing.

Cons: Can’t think of a think

Cons: A few more English speaking TV stations

Cons: In-room WiFi not working No Free WiFi everywhere (Lobby yes)

Cons: No free wifi all around in quite inconvenient. In order to achieve excellence of service, that is a must nowadays. Also, the wait for the check in was a little exaggerated, but it was caused by external circumstances to the hotel (flight cancellations) so it is totally understandable. And once again, the staff remained calm and welcoming despite people's complaints.

Cons: The convince

Cons: The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!

Cons: Not a thing.

Cons: I thought the breakfast buffet was a bit expensive but finding food elsewhere was possible but inconvenient. We probably should have simply eaten there.

Cons: Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking

Cons: Restaurant prices on high side. Breakfast not included in room price

Cons: The bathroom does not have a separate heating system and it was to cold. I used the hairdryer to warm it up. My suggestion, underfloor heating!

Cons: Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.

Cons: Nothing, all went smoothly

Cons: Rooms very small with no amenities, no minibar or fridge. Bathroom super small. They charged €3.50 to take the shuttle back to the Airport.

Cons: That I was told they could not guaranty a wake-up call as they were having problems with their system. As I had an early flight, I awoke at 3 and did not take a chance on going back to sleep for fear of missing my flight. Ended up that the system did work, and the hotel also followed up 15 minutes later to ensure that I was awake.

Cons: Nothing

Cons: We couldn't use underground parking because we were there for just a night, instead we had to use parking outside and every time we drive out we had to use the key from the front desk, which was very inconvenient. Also, we bought a glass of milk and water and the price was too high.

Cons: Rooms too small for a family with 3 pieces of luggage. Shuttle is shared with 4 hotels. Service staff is not available if needed late (had to change rooms because they were out of soap)

Cons: Check in time at 2 pm a little late, rude desk staff member.