Guest reviews
Overall rating
7.2
Good
Based on 439 reviews
Cleanliness
7.0
Comfort
6.6
Pickup/dropoff
5.8
Value for money
5.1
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Pros
"Really friendly and helpful staff."
(in 19 reviews)
"great service and very helpful."
(in 8 reviews)
"Car was great: very clean."
(in 31 reviews)
Cons
"No car available"
(in 8 reviews)
"The customer service is horrible."
(in 6 reviews)
"Also add $50-70/day for mandatory insurance."
(in 9 reviews)
Recent reviews
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10.0
Pros: Super friendly staff (Peter at front desk was great) and car rental process was smooth.
review from
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7.6
Pros: We were able to pick car off at location in Dublin and return it to the Dublin airport.
Cons: When we booked car we were quoted $132 for the week. When we picked the car up we were told we had to take $500 in insurance. They told us you could deny it, but if you did they would place a hold on credit card for total cost of car
review from
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9.6
Pros: Friendly and helpful staff!
Cons: Got to be pretty expensive after insurance and there wasn’t a gas station near the drop off point. Also we didn’t realize the location is not in the terminal of the airport which was annoying
review from
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2.0
Pros: Me were delayed 2 days and car was not avable and reservation was canceled. call and informed them and car was to be avable but was not. I had to rent a other car for the day and it costed me about the same as my reservation. I will not be using you again.
Cons: It help if the hole reservation was not canceled if you miss a day as i already prepayed and no refund. The car should still be there as it is payed for.
review from
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2.0
Cons: CWD (minimum Insurance) should have been auto included in the rate. Due to the extortionate cost of CWD insurance at the point of rental, I was forced to cancel the rental.
review from
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8.0
Pros: Drop off was very straight forward and easy. The shuttle bus driver was super friendly and helpful.
Cons: The guy I was dealing with when picking up the car was extremely rude. He was passive aggressive and unhelpful. So much so that I ended up finishing the paperwork with someone in customer service who was lovely and helpful.
review from
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2.0
false advertising
Cons: We rented a vehicle & when we got there, we were told we needed to upgrade to a bigger vehicle. Because, as the rep put it "we were Americans that didn't understand European cars". NOT true, we have traveled abroad several times & understand completely. There would have been plenty of room in the vehicle we reserved. Then when we told them we had purchased insurance through Allianz, he said it wasn't valid. We were forced into purchasing insurance for $50 per day!!! Unreal, he said we couldn't take the car without it & we were on our way to a wedding. I am appalled & then the car was even worse!!! We kept getting alerts that it needed AdBlue...we didn't even know what that was. I am furious & will be contacting Europcar.
review from
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4.4
Poor experience on pick-up
Pros: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.
review from
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6.8
Paid a lot more for insurance than expected.
Pros: Overall the car worked and got us to our destinations without any major issues. The staff at the Europcar center were friendly and professional. They also gave us a free upgrade when they noticed that the intermediate SUV we rented was not going to fit us all in comfortably.
Cons: At the counter the guy told us we need to be fully insured in Ireland by law and we ended up paying a lot more for insurance than expected. Some up front notes about this were booking the car online would have been nice. We didn't cover a lot of mileage on the trip, however the tyre pressure and the AdBlue warning signs came on and the wind screen wipers were terrible, these were obviously not checked after the previous rental.
review from
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8.0
Vahe Hagopian
Pros: THere was some dried liquid on the rear seat that the service personal hasd to clean before we drove off with the car. The customer service rep was walked out to the car and explained the unique aspects of the minivan that were good to know.
review from
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5.2
They double the rate by Requiring insurance
Pros: The car was nice clean ran very well no complaints about the car
Cons: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car
review from
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6.0
Beware of the insurance costs
Pros: Easy pick up and drop off
Cons: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.
review from
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10.0
Pros: Super friendly staff (Peter at front desk was great) and car rental process was smooth.
review from
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9.6
Pros: Friendly and helpful staff!
Cons: Got to be pretty expensive after insurance and there wasn’t a gas station near the drop off point. Also we didn’t realize the location is not in the terminal of the airport which was annoying
review from
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7.6
Pros: We were able to pick car off at location in Dublin and return it to the Dublin airport.
Cons: When we booked car we were quoted $132 for the week. When we picked the car up we were told we had to take $500 in insurance. They told us you could deny it, but if you did they would place a hold on credit card for total cost of car
review from
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8.0
Pros: Drop off was very straight forward and easy. The shuttle bus driver was super friendly and helpful.
Cons: The guy I was dealing with when picking up the car was extremely rude. He was passive aggressive and unhelpful. So much so that I ended up finishing the paperwork with someone in customer service who was lovely and helpful.
review from
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6.8
Paid a lot more for insurance than expected.
Pros: Overall the car worked and got us to our destinations without any major issues. The staff at the Europcar center were friendly and professional. They also gave us a free upgrade when they noticed that the intermediate SUV we rented was not going to fit us all in comfortably.
Cons: At the counter the guy told us we need to be fully insured in Ireland by law and we ended up paying a lot more for insurance than expected. Some up front notes about this were booking the car online would have been nice. We didn't cover a lot of mileage on the trip, however the tyre pressure and the AdBlue warning signs came on and the wind screen wipers were terrible, these were obviously not checked after the previous rental.
review from
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8.0
Vahe Hagopian
Pros: THere was some dried liquid on the rear seat that the service personal hasd to clean before we drove off with the car. The customer service rep was walked out to the car and explained the unique aspects of the minivan that were good to know.
review from
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2.0
Pros: Me were delayed 2 days and car was not avable and reservation was canceled. call and informed them and car was to be avable but was not. I had to rent a other car for the day and it costed me about the same as my reservation. I will not be using you again.
Cons: It help if the hole reservation was not canceled if you miss a day as i already prepayed and no refund. The car should still be there as it is payed for.
review from
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2.0
Cons: CWD (minimum Insurance) should have been auto included in the rate. Due to the extortionate cost of CWD insurance at the point of rental, I was forced to cancel the rental.
review from
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2.0
false advertising
Cons: We rented a vehicle & when we got there, we were told we needed to upgrade to a bigger vehicle. Because, as the rep put it "we were Americans that didn't understand European cars". NOT true, we have traveled abroad several times & understand completely. There would have been plenty of room in the vehicle we reserved. Then when we told them we had purchased insurance through Allianz, he said it wasn't valid. We were forced into purchasing insurance for $50 per day!!! Unreal, he said we couldn't take the car without it & we were on our way to a wedding. I am appalled & then the car was even worse!!! We kept getting alerts that it needed AdBlue...we didn't even know what that was. I am furious & will be contacting Europcar.
review from
-
4.4
Poor experience on pick-up
Pros: The car we were allocated was damaged and the damage had not been recorded. We refused to take the car away unless it was recorded. We involved 2 separate members of staff. Photos were taken by them and us but neither of the staff were willing to take responsibility for recording the damage. All in all, it took 1 1/2 hrs to deal with the pick-up of the car, a totally unreasonable amount of time especially on the end of a long international flight. In the end we drove the car away with the situation unresolved and feeling vulnerable to being charged for damage we had not incurred. After sending e-mails to Europcar, we eventually received an apology and a confirmation that the damage had been recorded. The car itself, a Fiat Panda, was unexceptional and lacking power. Unimpressive. As this was our first hire with Europcar, I think they could have done better.
review from
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5.2
They double the rate by Requiring insurance
Pros: The car was nice clean ran very well no complaints about the car
Cons: In the future the website should state that you will have to buy insurance and the cost of insurance should be listed on the site. I was very disappointed the last minute been told I would have to pay an additional $220 for car insurance when I have a coverage on my credit card in my personal insurance it’s already covered that I felt I was being extorted because I had no place to go and I needed the car
review from
-
6.0
Beware of the insurance costs
Pros: Easy pick up and drop off
Cons: Prior to renting, I talked with Europcar and was told the full insurance was going to be 19.95€ / day. At the counter I was told that rate was only for booking completed in the EU and the US rate was 52€ /day. With no options to shop around, I was stuck taking that 52€ / day rate, feeling totally ripped off.
review from
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Where can I find Europcar hire cars in Dublin?
Terminals 1 And 2, Dublin Airport, Europcar car rentals
Address
Terminals 1 And 2, Dublin AirportPhone
+353 1812 2800Top tips for hiring a car from Europcar in Dublin
- Economy car hires from Europcar in Dublin are around 89% cheaper than other car types, on average
FAQs about hiring a car from Europcar in Dublin
What is the most popular car hire from Europcar in Dublin?
Compact (Ford Focus or similar) is the most frequently booked car hire type from Europcar in Dublin.
How many car hire locations does Europcar have in Dublin?
Europcar has 4 car hire locations in Dublin. Take a look at our Europcar hire location map to find the best car hires near you.
Does Europcar have a car hire location at the airport: Dublin Airport (DUB)?
Yes
Does Europcar offer shuttle or airport pick-up services from Dublin Airport (DUB)?
Yes