Guest reviews
Overall rating
7.6
Good
Based on 2,329 reviews
Cleanliness
7.5
Comfort
7.0
Pick-up/Drop-off
6.6
Value for money
6.3
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
great experience
airport location
car smelled
-
8.0
Pros: Upon pick up the staff was very friendly and helpful, but a bit slow. It would have been more helpful if we knew up front that we had to take a shuttle bus to the rental space in Dublin. The vehicle was definitely a great value as it held 6 people comfortably with luggage, and it drove well.
Cons: The cleanliness of the drop off location in Shannon could be improved, but the staff was very friendly and helpful.
review from
-
2.4
Pros: Extremely rude staff, particularly the woman working at the counter in Terminal 2 and the shuttle bus driver. Additional charges applied at time of collection which were not transparent during booking process. Car provided was much smaller than that advertised for the category. Slow pick-up/drop-off
Cons: Everything, would never rent from them again
review from
-
9.2
Pros: Good vehicle, easy drop off.
Cons: Expensive extras, ie insurance + additional driver. Took way too long to collect the vehicle in the first place - 45 minutes.
review from
-
3.2
Cons: Avis would not honor the reservation for a particular size car and said the car rental.com which we made the reservation made mistake and we had to deal with them. Where is the agreement between the companies if I have to correct their mistakes?
review from
-
4.0
Pros: The outside of the car was dirty, the transmission would easily slip into reverse (no down press, or button to engage). They were going to charge me for a dent in the hood, fortunately my wife had taken a picture of it when we picked up the car.
review from
-
6.8
Pros: Very friendly and helpful easy to and from the airport
Cons: Insurance was a lot more than quoted
review from
-
4.0
Pros: the second car was very good. they helped us at the airport which was a better location. However, the agent that helped us was less than helpful. it needed to be clearer that if you didn't take their insurance they were going to put 7500 euros on your credit card. he was unwilling to provide options. In comparison we dealt with another company in glascow and they provided good alternatives with reasonable costs. A much better experience.
Cons: The first car they gave us was old and not in good working order. we returned it and got a much better, newer car that worked well.
review from
-
9.2
Great, easy experience
Pros: Mark was the BEST!! We were sold an insurance policy from a 3rd party that ended up being invalid in Ireland...we never would have known without Mark! He brought it to our attention, helped us confirm this fact with the 3rd party, and helped facilitate our refund with them. He then helped us get a a valid policy, and even upgraded our car to help ease our pain of the day ;) Would recommend!
Cons: Dirty bathrooms with no toilet paper in men's OR women's bathrooms.
review from
-
8.4
Pros: Friendly pick up staff at counter
Cons: Small size 7 passenger. I clicked on a Ford Galaxy and that is what I wanted but you confirmed an Opel Zafira. We call that Bait and Switch which is illegal in the USA. Very NOT happy with the size of the car and your deceptive business practice.
review from
-
2.0
Unsatisfactory and unprofessional
Cons: The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!
review from
-
4.0
Unpleasant staff
Pros: Car was fine
Cons: Total lack of customer service. No interest or assistance on check-in; aggressive attitude towards check-out looking for opportunities to charge the excess.
review from
-
4.0
Cons: The rental ended up being way more than what was initially quoted.
review from
-
9.2
Pros: Good vehicle, easy drop off.
Cons: Expensive extras, ie insurance + additional driver. Took way too long to collect the vehicle in the first place - 45 minutes.
review from
-
9.2
Great, easy experience
Pros: Mark was the BEST!! We were sold an insurance policy from a 3rd party that ended up being invalid in Ireland...we never would have known without Mark! He brought it to our attention, helped us confirm this fact with the 3rd party, and helped facilitate our refund with them. He then helped us get a a valid policy, and even upgraded our car to help ease our pain of the day ;) Would recommend!
Cons: Dirty bathrooms with no toilet paper in men's OR women's bathrooms.
review from
-
8.0
Pros: Upon pick up the staff was very friendly and helpful, but a bit slow. It would have been more helpful if we knew up front that we had to take a shuttle bus to the rental space in Dublin. The vehicle was definitely a great value as it held 6 people comfortably with luggage, and it drove well.
Cons: The cleanliness of the drop off location in Shannon could be improved, but the staff was very friendly and helpful.
review from
-
6.8
Pros: Very friendly and helpful easy to and from the airport
Cons: Insurance was a lot more than quoted
review from
-
8.4
Pros: Friendly pick up staff at counter
Cons: Small size 7 passenger. I clicked on a Ford Galaxy and that is what I wanted but you confirmed an Opel Zafira. We call that Bait and Switch which is illegal in the USA. Very NOT happy with the size of the car and your deceptive business practice.
review from
-
2.4
Pros: Extremely rude staff, particularly the woman working at the counter in Terminal 2 and the shuttle bus driver. Additional charges applied at time of collection which were not transparent during booking process. Car provided was much smaller than that advertised for the category. Slow pick-up/drop-off
Cons: Everything, would never rent from them again
review from
-
3.2
Cons: Avis would not honor the reservation for a particular size car and said the car rental.com which we made the reservation made mistake and we had to deal with them. Where is the agreement between the companies if I have to correct their mistakes?
review from
-
4.0
Pros: The outside of the car was dirty, the transmission would easily slip into reverse (no down press, or button to engage). They were going to charge me for a dent in the hood, fortunately my wife had taken a picture of it when we picked up the car.
review from
-
4.0
Pros: the second car was very good. they helped us at the airport which was a better location. However, the agent that helped us was less than helpful. it needed to be clearer that if you didn't take their insurance they were going to put 7500 euros on your credit card. he was unwilling to provide options. In comparison we dealt with another company in glascow and they provided good alternatives with reasonable costs. A much better experience.
Cons: The first car they gave us was old and not in good working order. we returned it and got a much better, newer car that worked well.
review from
-
2.0
Unsatisfactory and unprofessional
Cons: The woman at the Dublin Airport Avis booth quoted double the cost of online quote. The workers were unprofessional, not accommodating. I rented same car from Sixt Irish car rental for half the price. I will not use Avis!
review from
-
4.0
Unpleasant staff
Pros: Car was fine
Cons: Total lack of customer service. No interest or assistance on check-in; aggressive attitude towards check-out looking for opportunities to charge the excess.
review from
-
4.0
Cons: The rental ended up being way more than what was initially quoted.
review from
Other suppliers in Dublin scored
- 6.2/10 Payless car hires in Dublin
- 7.2/10 Budget car hires in Dublin
- 6.6/10 Hertz car hires in Dublin
- 6.5/10 Thrifty car hires in Dublin
- 8.6/10 Enterprise car hires in Dublin
- 5.8/10 Sixt car hires in Dublin
- 4.3/10 Easirent car hires in Dublin
- 6.1/10 Dollar car hires in Dublin
- 6.2/10 Europcar car hires in Dublin
Where can I find Avis hire cars in Dublin?
38 Old Kilmainham Rd, Avis car rentals
Address
38 Old Kilmainham RdPhone
+353 1605 7500Top tips for hiring a car from Avis in Dublin
- Economy car hires from Avis in Dublin are around 47% cheaper than other car types, on average
FAQs about hiring a car from Avis in Dublin
What is the most popular car hire from Avis in Dublin?
Economy (Volkswagen Polo or similar) is the most frequently booked car hire type from Avis in Dublin.
How many car hire locations does Avis have in Dublin?
Avis has 3 car hire locations in Dublin. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Dublin Airport (DUB)?
Yes
Does Avis offer shuttle or airport pick-up services from Dublin Airport (DUB)?
Yes