Cons: We registered online and received a confirmation number. Arrived at Enterprise on a Thursday only to find out that we did not have a car reserved but were placed on a waiting list, 11th in line on the list and wouldn't have a car available for us until Monday afternoon or Tues. If there are no cars available, the website should not reserve vehicles they do not have! We ended up going to a dealership and buying a car. So frustrating!!!
Cons: They did not have the car I reserved.
Pros: Staff confirmed rental the day before then called the day of the rental to tell me the van was not available.
Pros: The staff was very helpful, and insured I had a great experience.
Cons: That there were no hidden surprises, which there was the front driver side tire had a leak in it. During the night, it leaked, so I report told staff during drop-off and they are going to take care of it.
Cons: No call and gave rental to another customer. I was running late but not aware of the policy for no call and pass over
Cons: They had no cars available so I had to scramble to find a car though a different agency. Very frustrating and annoying. You need a system that checks availability before making a reservation.
Pros: Very easy with everything.
Pros: Pickup & drop off was quick & easy. Car was great. Will use Enterprise again.
Pros: Staff was very helpful on question i had and very comfortable in the car my hole family was able to enjoy the ride to our destination.
Pros: Staff was amazing when we had to change some stuff around. Super helpful and were able to match our rate from another location.
Cons: Nothing. Our experience was awesome and we will definitely return to this location for future service.
Pros: Went to pickup or rental and the lot had no confirmation of us getting the car... sent us to the airport, which was out of our way and they had no record. Even with our confirmation email, they charged us $250+. They honored the price once we dropped out back off, but it put us 2 hours behind.
Mechanical issues and dirty
Pros: The gentleman in picked it up was fantastic
Cons: The first vehicle had mechanical troubles...and when I returned it, they tried to give me a similar vehicle that smelled like a Vegas casino and when I told them it wasn't going to work...they promptly set me up in a 39 000 mile filthy replacement.... I just accepted it as the counterstaff was condescending about the second vehicle.
Enterprise has 7 car hire locations in Wichita. Take a look at our Enterprise hire location map to find the best car hires near you.