2.0 Mediocre22 Jul 2017
Cons: Service was disengaged, the car was beyond uncomfortable and dirty, and they changed my daily rate at drop off.
10.0 Excellent26 Jun 2017
Very good!Pros: Accessible and great value for money invested on our business trip.Cons: Having to pay an additional $13 to add another driver.
2.0 Mediocre16 May 2017
Dollar, Makes no Sense...Pros: Not a damn thingCons: I booked this on 3/8 for the 5/12-5-15 trip. I was told it was good to go. Lies. Dollar and Kayak never disclosed that if you where going to use a debit card, you must pass a credit check. My credit is a bit low, but I had the money in my account and had budgeted not only for the cost of the rental, but a $300 deposit. So after I was told, 800+ Miles from home, A few hours from reuniting my wife with her daughter who she had not seen in 12 years.. that Dollar was not going to provide me a car unless I could provide a credit card (That I don't have), I went to Avis, paid more, got a car and got customer service that cared and worked for me.. AND it was a $200 deposit. So even though I paid more, in the end, I got a car, made the trip and my wife was with her daughter for not only Mothers day, but for her HS Graduation. When Dollar failed, Avis came through for us. I will never use Dollar, no Kayak again and this is being shared far and wide.
10.0 Excellent15 Dec 2016
Drop-OffPros: Dropping off was quick and easyCons: Price was steep
9.6 Excellent10 Oct 2016
Pros: Fast and easy pick up and drop offCons: No cruise control and can't. Leave your car
8.4 Excellent19 Sep 2016
Cons: Waited an hour and a half for a car when arrived on time
10.0 Excellent11 Sep 2016
Pros: Very efficient in every aspect.
5.6 Okay26 Jun 2016
Cons: The car had not been cleaned, and it was missing the sun visor on the driver's side.
10.0 Excellent8 May 2016
Pros: car was clean and ran well, although the agent told us we had a full tank of gas and it was a half tank, we had to notify them after we had gotten down the road. Susan MartinCons: we were afraid we would have a flat tire because the left rear tire was bald. Thank God we didn't !
7.6 Good19 Apr 2016
Dollar C/S errorCons: Spoke to Dollar Rental C/S. I had questions on model of vehicle. A woman who ID herself as "Cee" advised, I would be issued a midsize vehicle. She asked to book the reservation which I did. I told her the reservation was from 5th April to 17th. When I arrived my reservation was for the 6th April to the 17th. Dollar could not accommodate me and I had to hire a taxi which cost $50.00. In receiving my rental on the 6th I was issued a compact. Recommendation: Don't out source to foreign countries that can't speak the English language. Bill