Recent reviews
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2.0
Not Vehicle Promised
Cons: Taking large group on trip. Reserved a Chevy Tahoe or similar vehicle. Upon arrival, they had a Ford Flex waiting on me and advised it was similar in size. Had no room for luggage if all the seats were used. Had to cancel reservation. Very disappointed that Budget would try to pass off a Flex as an equivalent to a Tahoe.
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10.0
Great service
Pros: I had reserved a full sized car and they upgraded me without hesitation. Price was unbeatable and vehicle was awesome. Easy and quick check in and check out!
Cons: Nothing
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10.0
Great Service
Pros: The car was comfortable, clean and new. Service was great. We had no problems. I recommend Budget Rental.
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2.0
Awful
Cons: My reservation was set to pick up at 6:00 pm on Wed, April 25 and no communication that they closed at 6:00pm. I called into Customer Service and told them I was on my way due to a traffic mess up and they were closed but assured me someone would be there since I had my reservation for 6:00pm. I arrived at 6:10 and no one was there. I then called Customer Service back just to be hung up on. HORRIBLE! HORRIBLE! HORRIBLE!!
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10.0
Pros: Quick and easy, nice people
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2.0
Dissatisfied
Pros: Wasn't told they don't take debit cards and the lady at the counter was horribly rude.
Cons: I won't ever try to rent a car through this site or with budget again.
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7.6
Pros: I like the space, cleanliness, AC worked great
Cons: The van had a very hard time going up the mountains. The minimum speed was 40 and the van was maxing out at 30
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6.4
Pros: I rented a Dodge Charger RT, I enjoyed the car overall, the mileage was surprisingly good. It had great pick up and road well.
Cons: The level of vehicle was premium, however, it was not equipped as the past vehicles of this class had been. They used to include navigation. However, the manager I spoke to told me they had gotten rid of all the cars in that class with navigation, If I wanted to rent a GPS from them it was $13.99 a day! , The car was not clean, it had been driven on dirt roads and dust was evident throughout the vehicle. During the time I had it, I washed it three times, it was much cleaner when I retuned it that when I picked it up.
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10.0
Pros: The suv was better than expected and got great gas mileage.
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10.0
Pros: Great van very comfortable
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6.0
Poor customer service
Pros: The car was clean, very comfortable and performed well.
Cons: Terrible customer service at time of rental - was not friendly, car cost more at time of rental than what was quoted when booked - they require a deposit at rental which is fine but it should be included in the quote. The deposit is credited back when the car is returned. Would be nice if they go over details and functions of the high tech features - like audio, climate and navigation.
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8.0
Jeep Patriot
Pros: Great price with unlimited miles
Cons: Small gas tank so had to fuel up often
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10.0
Great service
Pros: I had reserved a full sized car and they upgraded me without hesitation. Price was unbeatable and vehicle was awesome. Easy and quick check in and check out!
Cons: Nothing
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10.0
Great Service
Pros: The car was comfortable, clean and new. Service was great. We had no problems. I recommend Budget Rental.
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10.0
Pros: Quick and easy, nice people
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10.0
Pros: The suv was better than expected and got great gas mileage.
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10.0
Pros: Great van very comfortable
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2.0
Not Vehicle Promised
Cons: Taking large group on trip. Reserved a Chevy Tahoe or similar vehicle. Upon arrival, they had a Ford Flex waiting on me and advised it was similar in size. Had no room for luggage if all the seats were used. Had to cancel reservation. Very disappointed that Budget would try to pass off a Flex as an equivalent to a Tahoe.
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2.0
Awful
Cons: My reservation was set to pick up at 6:00 pm on Wed, April 25 and no communication that they closed at 6:00pm. I called into Customer Service and told them I was on my way due to a traffic mess up and they were closed but assured me someone would be there since I had my reservation for 6:00pm. I arrived at 6:10 and no one was there. I then called Customer Service back just to be hung up on. HORRIBLE! HORRIBLE! HORRIBLE!!
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2.0
Dissatisfied
Pros: Wasn't told they don't take debit cards and the lady at the counter was horribly rude.
Cons: I won't ever try to rent a car through this site or with budget again.
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6.4
Pros: I rented a Dodge Charger RT, I enjoyed the car overall, the mileage was surprisingly good. It had great pick up and road well.
Cons: The level of vehicle was premium, however, it was not equipped as the past vehicles of this class had been. They used to include navigation. However, the manager I spoke to told me they had gotten rid of all the cars in that class with navigation, If I wanted to rent a GPS from them it was $13.99 a day! , The car was not clean, it had been driven on dirt roads and dust was evident throughout the vehicle. During the time I had it, I washed it three times, it was much cleaner when I retuned it that when I picked it up.
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6.0
Poor customer service
Pros: The car was clean, very comfortable and performed well.
Cons: Terrible customer service at time of rental - was not friendly, car cost more at time of rental than what was quoted when booked - they require a deposit at rental which is fine but it should be included in the quote. The deposit is credited back when the car is returned. Would be nice if they go over details and functions of the high tech features - like audio, climate and navigation.
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