Car rental at Wichita Eisenhower National Airport

Cons: Car was a bit old (almost 30,000 miles and had several dings and dents and smelled like smoke.

Pros: They upgraded me at no charge due to not having cars on lot in my tier.

Cons: Payless was connected to Avis but different lines for each; there was no one line for Payless but attendants were all occupied w Avis customers - I had to wait until all Avis customers were attended to so I waited about 10-15 minutes until being attended to - there should be a Payless representative waiting for Payless customers or have one of the Avis representatives waiting on Payless customers or have Payless customers join Avis line.

Pros: I liked the car.

Cons: I kept getting a "low pressure" notice for one of the tires. I filled it twice, but when I turned in the car there was another low pressure message.

Worth what I paid

Pros: Car was clean and easy pick up. Got a Nissan Rogue SUV, which was decently comfortable for the price.

Cons: Black car with NO window tinting whatsoever- brutal in the summer heat. Also the mileage was apparently not recorded right prior to my pick up, which wasn't discovered until I dropped it off.

Poor customer service

Pros: 1st of all they had 3 clerks at the counter, 2 customers that issues and they were all 3 standing there looking at 1 computer. We stood in line for 45 minutes waiting for 1 person who wanted to complain that he was charged for insurance and didn't use it and wanted to be refunded while another complained about the rate. I just wanted a car and to be on my way. Every other rent a car place had 5-6 customers deep and were in line for their car in less than 5 minutes as I timed it. Plus because my boyfriend and I were not married we had to pay 13 dollars extra a day. A fact that was never mentioned when we reserved. Car was clean and a nice small ride which is what we reserved but after your poor customer service I will never rent from Payless again!

Cons: Customer service. 13 dollars for additional driver non sposewe are 60 years old and choose to live together but have to pay extra FORGET THAT