Guest reviews
Overall rating
7.7
Good
Based on 166 reviews
Cleanliness
7.6
Comfort
7.9
Pick-up/Drop-off
7.5
Value for money
7.7
Pros
"car was clean and nice."
(in 543 reviews)
"Dropoff was quick and easy"
(in 436 reviews)
"Staff is friendly and helpful"
(in 5532 reviews)
Cons
"There was no car available"
(in 368 reviews)
"Worst rental car experience ever"
(in 3805 reviews)
"Worst rental car experience ever"
(in 3860 reviews)
Recent reviews
Traveller rating
35
15
8
8
22
Find reviews that mention:
customer service
car was clean
staff was friendly
great service
great customer
friendly and helpful
pick up and drop
car available
great car
great experience
airport location
quick and easy
picked up the car
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8.0
Pros: Staff were great, friendly & efficient despite working from a location where others had been moved as well bringing with that long lines, phones down, pandemic restrictions, etc. The rental had some things broken on it (ie. back windshield wiper, taillight) & it was not very clean when we received it. We spent quite a while cleaning it, disinfecting it (If SUV not cleaned out, trash under seats, not wiped down on the inside....probably not disinfected well was our thought process...) and did the same before returning it (including a thorough car wash even), thinking of the next renter, not for the sake of the company.
Cons: Cleanliness!!
review from
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10.0
Pros: The staff was friendly. I rented a midsize suv. The site said Ford eco or equal and I ended up in a Mercedes. It was clean and drove perfect. The price was reasonable and service was great. I will use their service again.
Cons: I’m sure there is always room for improvement because t I don’t know where it would’ve been needed in my transaction as everything was perfect. Keep it up guys. Thanks so much.
review from
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10.0
Pros: Easy process with clear concern for health and safety of customers and staff. The process was efficient, yet thorough. Our minivan was clean and comfortable, and got a surprising 31 miles to the gallon. I will definitely use Enterprise in the future.
review from
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2.0
Pros: Nothing
Cons: They didn’t have the suv we rented so we couldn’t get anything!!
review from
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2.0
Cons: We never got the car and your customer service was terrible
review from
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5.6
Pros: They had a car
Cons: It took an hour to pick up the car. I asked for a non smoking but got a smoker car. The outside was dirty
review from
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10.0
Cons: Manager was great. Nice car
review from
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2.0
Pros: Nothing
Cons: Made reservation, showed for vehicle and they were out of any type of vehicle. Was told to come back the following day. That wasn’t an option.
review from
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2.0
Pros: Nothing, would not use again.
Cons: We reserved a car for pick up. When we arrived to pick it up, there were no cars. The man, then told us that there were no cars and they were trying to get more in. Although we booked and reserved one for a specific time pickup. He said that there were 12 people ahead of us waiting for vehicles as well. He said we wouldn’t be getting a vehicle till sometime that weekend. We needed it for three days starting Friday. We canceled our reservation and found a vehicle elsewhere.
review from
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2.0
Pros: No
Cons: Honesty, Sold it as at the airport it was not. Charged $50 Drop Off Fee to take me to the airport, 2 Miles away. Waited 30 minutes to get the car. Damaged, Warning Lights On, Not a Full Tank of Gas. Etc. Etc. Not what you would expect from Enterprise
review from
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7.2
Pros: It was cheap and I got a car like I needed, so I got around and was able to accomplish what I wanted.
Cons: It took almost 45 mins to get set up. The attendant said she would give me a small truck and then gave me the biggest one in the row. Didn't show me how to make any adjustments to the seat or make sure I knew what features the car offered. The price for gas is also way higher than gas prices around the area.
review from
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4.8
Pros: The car was clean and they were quick to give us a refund.
Cons: We reserved a RAV 4 which gets 35 miles a gal on the freeway and I know they only promise something of equivalence but they gave us a Volkswagen Atlas which gets 15 miles a gal, car had cruise control inactive, and tire pressure light came on. Also they stated the insurance purchased through Kayak does not cover the vehicle so we had to buy their insurance. Overall poor experience and would not rent again.
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