Oklahoma City car rentals

Cons: car was initially dirty, and they we a little late with the rental when I arrived, also they were closed on Sunday which made me rent the vehicle another day.

Cons: Car was not very clean. They struggled to locate our reservation.

Cons: The customer service guy could not speak English well, or understand it. Why would you have someone working that can't speak to the client!?! Horrible simply horrible.

Cons: The hertz store was understaffed so the wait was pretty bad. Everyone was pretty friendly though.

Cons: We were told that they’d take us back to the airport when we brought the rental back. However, they did not. The girl said the system was shut down. So, we had to get our own Lyft. That was more money than we had thought we were paying for the total rental. Originally, my search was for rentals at the airport. I wish the distance would have been made clearer upfront.

Cons: Basic questions couldn’t be answered. I had a minimal charge when I returned it and staff couldn’t explain why. I just paid it it so I could get on my way.

Cons: Multiple levels of poor customer service. After several attempts to solve a problem using the 1-800 numbers my problem was not addressed or resolved. Requests to speak with a supervisor and even a local management rep were ignored. Terrible experience with a company I was raised to believe was the best in this customer service industry. I would like to be contacted by a Hertz manager, but based on my previous experience I do not have any confidence in Hertz stepping up and caring enough about making this a learning opportunity. I won't be looking at Hertz for any rental car needs in the future. They are awful and other companies do a much better job. Very disappointed!

Cons: The car was filthy inside and outside The tires were in horrible shape The maintenance light was on and they done nothing about it The tire light was on and the front tires would go low The rep was unfriendly The hertz office was unprofessional and in horrible condition They booked me for one car size and gave me a smaller one

Cons: I rented a compact car because it was supposed to accommodate 5 passengers. Simply put, it did not. We had 3 senior citizens, 2 of which were in the 140 - 150 pound category or less and 3 people could not fit comfortably in the back. The location did very kindly change to car but upper management needs to look at their classifications a little closer. Other than that, everything else was fine.

Cons: The first car they offered reeked of cigarette smoke so the employee offered a different car. It was better but still smelled of smoke. As non-smokers we would have appreciated a smoke free car.

Cons: The car I reserved (nor any other) wasn't ready until around 20 minutes after the set pick-up time.

Cons: Nothing

Cons: We rented a full size vehicle and were told that a Chevrolet Trax was the vehicle that was reserved. That vehicle is a very small SUV that would have never accommodated 5 adults with 10 days luggage. After complaining we were given a larger Hyundai Tuscon but all of the seats were badly stained. As this was the only vehicle on the lot that would work for us we agreed. This vehicle was comfortable and ran well but it kept giving us alerts about a bad tail light and under-inflated tires.

Cons: I made a reservation for Aidan and I on Dec 27 2017, for a car through Kayak over the holidays. The location of pick up was in Galway Ireland. My partner of the day of the rental calls the reservation line, to tell them we are running late and want to change the pick up time for the reservation 1255******. Then he states by accident he made another reservation the day before not knowing I made this reservation so he would like to keep reservation 1255****** and void the other one he made. Well, the agent puts him on hold and then the phone call is disconnected. We call back immediately and get connected to the actual Galway location. They state to us that the agent must have accidently cancelled reservation 1255****** and kept the other one under Aidan. At first, the employees at Enterprise (Galway) was incessant that we must have been dealing with Kayak. I stated "no" many times and that it was indeed an Enterprise agent who I was dealing with. The employee at Galway location stated they could not honor the price of the online reservation 1255****** because the agent cancelled the wrong reservation and there was nothing they could do about it. They stated "the price for a car that day was much higher than my original reservation made through Kayak. Even if it was an accident on Enterprise's part." We first spoke to a female at the Galway location who put us on hold forever, and then an male assistant manager. He stated in fact, the enterprise agent who cancelled the reservation never put her ID # number next to cancellation so there was no reference to complain to. This was a frustrated experience to say the least. I was on the phone over an hour at least. We were frustrated because all we wanted to do was to change the pick up time that day and It ended up being a mess because of an Enterprise's agent mistake. We did not do any actions to create this havoc. Additonally, the Enterprise agents and Galway employees were insistent that we deal directly through Kayak. I noted to them the reservation confirmation (email) in description states we ONLY deal with Enterprise on the reservation. They were incorrect in advising us and I think they did not want to deal with this mistake. We ended up going to Budget Galway and spending $450 on a rental. But they were so organized and lovely, we did not mind. We go to Galway and other countries for family quite a bit and it is a shame we cannot use Enterprise as an option.

Cons: So the day of my rental, i called the enterprises location to confirm my reservation. At the time, I stated my flight will be arriving there Saturday at 4:30pm. The representative then asked if I would like to pick up my car on Monday. Confused, I said no, I want to pick up the car Saturday at 4:30. They then said they would try to move my reservation to the airport location. Within 10 seconds, the representative said they had tried everything, but that they have a “different system” at that enterprise. Still confused, I stated, “I will see you today at 4:30.” The representative said “Okay, thank you.” And the call ended. When I arrived in OKC, I took a $55 cab ride to the enterprise location to find it CLOSED SINCE 12PM. At any time the representative could have said this would be the case. Instead, Enterprise decided to waste my time, money, and effort. I wish this story ended there. I took another expensive cab ride to the car rental area of the airport. The enterprise representative at the desk informed me my prior reservation with enterprise would not help me. I was then informed I would have to pay the total amount of my previous reservation PER DAY if I wanted to rent a car with them, totaling OVER $1000. Thank you for reading this review and your time today. I hope no one ever has to experience this catastrophe of customer service experience.

Cons: Enterprise could not deliver the type of car I booked and then booked my return to the wrong city. It wasn’t good.

Cons: We reserved a car for pick up. When we arrived to pick it up, there were no cars. The man, then told us that there were no cars and they were trying to get more in. Although we booked and reserved one for a specific time pickup. He said that there were 12 people ahead of us waiting for vehicles as well. He said we wouldn’t be getting a vehicle till sometime that weekend. We needed it for three days starting Friday. We canceled our reservation and found a vehicle elsewhere.

Cons: The line at the Airport was long.

Cons: Some trash left in car from previous rental

Cons: First thing first, i understand you cannot guarantee a brand or model of car. However, giving me a Jeep renegade and calling it "RAV4 or similar" is laughable. The RAV4 has 73.4 cubic feet of cargo space. This boxy little jeep has 50.8. That's quite a drastic difference. I fit more stuff in my 06 Corolla, and I'm being completely serious. Secondly, the RAV4 gets ~31mpg on the highway. This 4x4 box averaged 22 over 2 days. It's supposed to get 31 but it didn't. Maybe it needs a tune up.

Cons: Need bigger cars for full size option. Everything g else was great.

Cons: I had a reservation, but they have no cars. We were 10th in line, and they weren't telling us anything. Horrible customer service.

Cons: Had a tire issue - a bubble I discovered at the end of the first day. It was clearly irrepairable and the Avis representatives I spoke with agreed. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. After limping to the Flagstaff airport in the morning (over 3-1/2 hours @ 50mph) they had no vehicles available. They authorized a replacement tire and sent me to a local shop to get it replaced. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. Later in the rental (17 days in all), we had a flat - different tire. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Had no problems with the vehicle other than the tire issues. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Also, I would not have bothered with writing this negative review.

Cons: Discount

Cons: First car was filthy. Not vacuumed, windows streaked and there was even a piece of chewed gum on the floor behind drivers seat...second car wasn't much better.

Cons: The parking lot is very small and with more than two customers can be very crowded. The radio was on when I got in to drive it and I had to listen to profanity for several blocks before I figured out how to turn the radio off. It was on a normal station that just happens to play rap, not Avis's fault but had a child been with me it could have been bad, as toddlers repeat everything!

Cons: Car interior wasn't very clean. Bad enough that I pointed it our during the walk-through.

Cons: I was surprised to find the rental car area outside the airport".

Cons: The line at initial pick up was too long. Should have had more than just one employee to help move us along. I went during my lunch break and it took me an hour to get my rental. Maybe consider adding a kiosk.

Cons: I didn't like all!! Be aware what you sign before you rent with BUDGET. Even if you think you got everything done online. Watch out for the extra insurance they sell to you without explanations otherwise be prepare to pay way double the bill. BUDGET is STEAL.

Cons: Small

Cons: Cost was much more than I was quoted when I reserved it. Service on pick up day was very slow and confusing.

Cons: What I didn't like, well they didn't have coffee and donuts, but I'm not complaining, I don't drink coffee and I don't need another do donut!!

Cons: The lady tried to get you to upgrade because of a mysterious ice storm and they charge a 200 deposit on top of the car rental! The staff was very nasty I left didn't get a car from this s*** hole fire the staff including the manager n shut this place down

Cons: The driver seat must have been broken. It was very low and it was difficult to see over the steering wheel.

Cons: The pick up of the car to an extra hour. We waited for 45 minutes to be picked up. I was harassed about insurance on the car. I provided my insurance and was still harassed. He called my insurance to make sure my documents were not fake. Felt interrogated. The car was in very bad shape. Large dents in the from and back not very clean on inside and cigarette burns on the seats. The worst rental I have ever seen. I asked about my 60.00 deposit they said it would be refunded with no problem at drop off. I forgot something in the car. Called multiple times to asked if they had recovered it. Had the distinct feeling they did not check and did not care. However, leaving was my fault but still felt as if they didn't help me. I dropped the car off on the 15th of may. After multiple calls and checks I finally received my deposit back on the 31st of may. I also only received a partial deposit refund because of a flat tire that occurred while I had the rental. The bad thing about that was, when I had the flat, I called to check to see if it was a problem. They said it was no big deal they would fix it when I returned it. I could have fixed it myself for far cheaper than they did but there was no mention of any charge when I asked or dropped the car off. This was a terrible experience and you should not rent cars to anyone using this service. If you continue to use this company, they will alienate more customers. They did an extremely poor job. Michael Wright