Oklahoma City Car Hire

Seems like they haven't inspected the car

Pros: The people who worked there were quite friendly.

Cons: Passenger tail-light was out. Speaker system sounded like it's be partially blown out. Audio was poor. The floorboard carpet in the driver's seat of torn. Exterior of car had scratches/slight damage. Car sounded like it hasn't had a tune-up in a long time. Made loud almost buzzing like noise when you accelerated. Car wasn't ready when I got there, I had to wait around 30-40 minutes for them to bring it to me.

Pros: Some of the staff at the counter were very helpful.

Cons: I rented a compact car because it was supposed to accommodate 5 passengers. Simply put, it did not. We had 3 senior citizens, 2 of which were in the 140 - 150 pound category or less and 3 people could not fit comfortably in the back. The location did very kindly change to car but upper management needs to look at their classifications a little closer. Other than that, everything else was fine.

Not my best rental experience

Pros: The car got good gas mileage

Cons: The car was filthy inside and outside The tires were in horrible shape The maintenance light was on and they done nothing about it The tire light was on and the front tires would go low The rep was unfriendly The hertz office was unprofessional and in horrible condition They booked me for one car size and gave me a smaller one

Hertz has a poorly managed customer service department. Dis-organized!

Pros: The car made the trip without any problems.

Cons: Multiple levels of poor customer service. After several attempts to solve a problem using the 1-800 numbers my problem was not addressed or resolved. Requests to speak with a supervisor and even a local management rep were ignored. Terrible experience with a company I was raised to believe was the best in this customer service industry. I would like to be contacted by a Hertz manager, but based on my previous experience I do not have any confidence in Hertz stepping up and caring enough about making this a learning opportunity. I won't be looking at Hertz for any rental car needs in the future. They are awful and other companies do a much better job. Very disappointed!

Unnecessarily complicated

Pros: Decent car at a decent price

Cons: Basic questions couldn’t be answered. I had a minimal charge when I returned it and staff couldn’t explain why. I just paid it it so I could get on my way.

Rental Car was not available when we arrived.

Pros: Nothing

Cons: There were 6 other customers that didn't have car either. We ended up renting from Advantage for less money and hassle. Won't use Hertz or Kayak again.