Oklahoma City Car Hire

Wasn't actually unlimited mileage like advertised

Pros: That we cancelled and went with a different rental car, not booked through Kayak

Cons: That the vehicle wasn't unlimited mileage like the selection made when booked through kayak and what was clearly labelled on the receipt from Advantage. Advantage should be taken off your list of vehicle s to choose from or more clearly listed as not unlimited.

They Did it Again - But I will not

Pros: The other Rental Car Agencies that actually took care of me. Enterprise did not have any vehicles but referred me to Thrifty who did. Both rep's were courteous and professional. There was no one at the Advantage counter.

Cons: I reserved a vehicle with Advantage a few weeks in advance. My flight the day of my arrival got cancelled and I was forced to find another flight to OKC, which put me in later - approximately 11 pm. This was perhaps one hour later than my original itinerary. I called Advantage Rental Car at OKC Will Rogers World Airport and advised that person of the change in my arrival time. I was assured that there would be no problem and that someone would be present to handle my rental car pick-up. When I arived at the Rental Car facility, lo and behold, the Advantage counter was unattended. There were agents at Enterprise, Hertz, Dollar, Thrifty, Avis, but not Advantage. I was told by other agents that the Advantage agents routinely leave early. The last time I attempted to rent from Advantage in OKC, I had a reservation with a confirmation number. When I arrived, the agent in the booth in the lot told me the manager directed that my car be rented to someone else. I was not late for my pick-up time. There was no delay. The agent who was left to clean up the manager's mess stated that the manager does that type of thing on a frequent basis. I will never rent from Advantage - I will never attempt to rent from Advantage. If there are no vehicles available anywhere else, I will take a cab.

Overcharging

Pros: Nothing

Cons: They made charges of 264 when I picked up the car (which I think I understand $200 hold and $64 of insurance) and $189 dollars when I dropped it off (the receipt does not show charges that add to $454 so it makes no sense to me.

Pros: EXTREMELY Slow check in process.

Cons: The Agent wanted to sell upgrades that confused the 10 groups in front of us. At some point you just need to get people the vehicle they rented. STOP trying to offer upgrades. Get people moving.

Horrible avoid

Pros: A rental car is a rental car worst desk staff in okc

Cons: A rental car is a rental car worst desk staff in okc - will never use this agency again