4.4 Okay7 Aug 2020
Pros: They were very sort answers when asked a question or told them something . I told them the car windshield wiper gave us trouble and all they said was “ I’m sorry”
2.0 Mediocre8 Dec 2019
Cons: I went to that pick up location, the lady that was at the desk Mrs Ree-Ray give me and other reservation instead even when I told her that I came to pick up a reservation that I had on file , now am dealing with and unknown precedence, when I went to drop off on Saturday because I didn't know that I had the wrong car, they want to charge me 400$ for a drop off fee.
3.2 Mediocre15 Nov 2019
Pros: Pick up took forever. Two desk staff...one guy was trying to accommodate s customer trying to rent without a credit card and the other girl spent 10 min.. small talk with customer...Cons: First car was filthy. Not vacuumed, windows streaked and there was even a piece of chewed gum on the floor behind drivers seat...second car wasn't much better.
10.0 Excellent4 Sep 2019
Pros: The staff was great
9.6 Excellent29 Aug 2019
Pros: Staff was friendly and quick.Cons: Car interior wasn't very clean. Bad enough that I pointed it our during the walk-through.
9.6 Excellent11 Sep 2018
Pros: The mini van was clean and fully loaded. Nice staff and I would rent here again, if the need arises.Cons: The parking lot is very small and with more than two customers can be very crowded. The radio was on when I got in to drive it and I had to listen to profanity for several blocks before I figured out how to turn the radio off. It was on a normal station that just happens to play rap, not Avis's fault but had a child been with me it could have been bad, as toddlers repeat everything!
6.8 Good26 Jun 2018
Come on Avis!Pros: ValueCons: Had a tire issue - a bubble I discovered at the end of the first day. It was clearly irrepairable and the Avis representatives I spoke with agreed. However, instead of arranging/authorizing a local replacement they had a service come out and change the tire, putting the spare (a doughnut) on the vehicle. We were in Gallup, New Mexico for the evening, en route to the Grand Canyon. They told me that since the vehicle was driveable, I would have to go to the nearest airport Avis location and exchange for a new vehicle in the morning. I argued, to no avail, on four separate calls to Avis emergency roadside service that driving 185 miles to Flagstaff, AZ on a spare designed for short distances at slow speeds was unsafe and a waste of time since I could not possibly keep anywhere near my trip schedule. After limping to the Flagstaff airport in the morning (over 3-1/2 hours @ 50mph) they had no vehicles available. They authorized a replacement tire and sent me to a local shop to get it replaced. After it was all said and done, our one day visit to the Grand Canyon was reduced to a short drive through on the way to our final destination. Later in the rental (17 days in all), we had a flat - different tire. Rather than deal with Avis again, I changed the tire myself and paid to have the flat repaired. Had no problems with the vehicle other than the tire issues. A problem or two is understandable, even expected, on a long term rental, but the solution Avis chose was not. Not only was it an extreme inconvenience and a safety risk, it was fiscally foolish. If they had just authorized the tire replacement in the first place, I would have changed the tire and driven to a local shop, saving them the expense of the service (like I did with the flat tire later). Also, I would not have bothered with writing this negative review.
10.0 Excellent10 Oct 2016
Option for shuttle bus to airportPros: The fact that an airport shuttle bus was available early in the morning was very convenient.
10.0 Excellent31 Aug 2016
Pros: ContentCons: Discount
10.0 Excellent30 Aug 2016
Pros: I was very pleased with my experience with Avis. When I need a rental again it will be with Avis