Pros: Due to COVID they aren’t picking anyone up
Cons: To ACTUALLY let the customer know before heading there and stand in line for an hour or so OUTSIDE to then get denied the rental
Cons: Pickup took 45 minutes to get a car. I realize we are under a pandemic though. There was really only one guy checking people in and checking the cars in, so he was doing the best he could. Dropping the car off was so much easier. They had streamlined their process. It took 5 minutes.
Pros: Very friendly when I picked up the car thank you for good service
Cons: It all went good wouldn't change a thing
Pros: All of the staff that I interacted with were super friendly, helpful, and accommodating.
Cons: Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.
Pros: The team was kind and quickly went through rental procedure.
Cons: It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.
Cons: Cleanliness of the vehicle.
Cons: The car smelled like smoke
Pros: Employees at the Mobile airport location were very courteous and helpful.
Uneventful and friendly ... just the way we like it
Pros: We picked up the car with no problem, returned it with no problem. When we got back to the (off-site) location, they drove us to the airport, and did so promptly.
Cons: No shuttle between airport & off-site location. Had to take Lyft.
Pros: I dropped off at a different location because it was close to my house. Everything went smooth.
Pros: The drop off was even easier. I was approached immediately upon parking the car and was on my way to my gate in minutes.
Pros: Easy pick-up and drop-off
Enterprise has 6 car hire locations in Mobile. Take a look at our Enterprise hire location map to find the best car hires near you.