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Reviews for Enterprise in Mobile

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Traveller rating

Excellent

11

Good

1

Okay

0

Mediocre

1

Poor

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get the cargreat service

car availablepick up and drop

car was greatgreat customer

airport locationstaff was very helpful

2.0

Pros:Due to COVID they aren’t picking anyone upCons:To ACTUALLY let the customer know before heading there and stand in line for an hour or so OUTSIDE to then get denied the rentalReviewed 5 Jun 2020

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8.0

Cons:Pickup took 45 minutes to get a car. I realize we are under a pandemic though. There was really only one guy checking people in and checking the cars in, so he was doing the best he could. Dropping the car off was so much easier. They had streamlined their process. It took 5 minutes.Reviewed 20 May 2020

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10.0

Pros:Very friendly when I picked up the car thank you for good serviceCons:It all went good wouldn't change a thingReviewed 21 Jan 2020

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9.6

Pros:All of the staff that I interacted with were super friendly, helpful, and accommodating.Cons:Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.Reviewed 4 Nov 2019

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8.8

Pros:The team was kind and quickly went through rental procedure.Cons:It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.Reviewed 9 Aug 2019

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8.0

Cons:Cleanliness of the vehicle.Reviewed 13 Jun 2019

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8.0

Cons:The car smelled like smokeReviewed 30 May 2019

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8.0

Pros:Employees at the Mobile airport location were very courteous and helpful.Reviewed 28 Dec 2018

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9.2

Uneventful and friendly ... just the way we like itPros:We picked up the car with no problem, returned it with no problem. When we got back to the (off-site) location, they drove us to the airport, and did so promptly.Cons:No shuttle between airport & off-site location. Had to take Lyft.Reviewed 18 Nov 2018

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10.0

EasyPros:I dropped off at a different location because it was close to my house. Everything went smooth.Reviewed 30 Oct 2018

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10.0

Pros:The whole office appeared to be nice.Reviewed 9 May 2017

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7.2

Drop off process not intuitivePros:Curbside drop was convenient. Inside agent was friendly.Cons:I dropped the car off a small regional airport, so the ability to drive to the terminal and drop off 100ft from the entrance was convenient. The signage got me close. The rep who was outside directing customers where to park, etc. wasn't very helpful. A bit snarky and felt like I was being "talked down to."Reviewed 20 Feb 2017

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• What is the most popular car hire from Enterprise in Mobile?

  Standard (Mitsubishi Galant or similar) is the most frequently booked car hire type from Enterprise in Mobile.

• How many car hire locations does Enterprise have in Mobile?

  Enterprise has 6 car hire locations in Mobile. Take a look at our Enterprise hire location map to find the best car hires near you.

• Does Enterprise have a car hire location at the airport: Mobile Downtown airport (BFM)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Mobile Downtown airport (BFM)?

  No (according to our data)