Guest reviews
Overall rating
8.5
Excellent
Based on 12,835 reviews
Cleanliness
7.8
Comfort
8.2
Pick-up/Drop-off
7.7
Value for money
8.0
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
-
10.0
Pros: Very friendly when I picked up the car thank you for good service
Cons: It all went good wouldn't change a thing
review from
-
9.6
Pros: All of the staff that I interacted with were super friendly, helpful, and accommodating.
Cons: Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.
review from
-
8.8
Pros: The team was kind and quickly went through rental procedure.
Cons: It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.
review from
-
8.0
Cons: Cleanliness of the vehicle.
review from
-
8.0
Cons: The car smelled like smoke
review from
-
8.0
Pros: Employees at the Mobile airport location were very courteous and helpful.
review from
-
9.2
Uneventful and friendly ... just the way we like it
Pros: We picked up the car with no problem, returned it with no problem. When we got back to the (off-site) location, they drove us to the airport, and did so promptly.
Cons: No shuttle between airport & off-site location. Had to take Lyft.
review from
-
10.0
Easy
Pros: I dropped off at a different location because it was close to my house. Everything went smooth.
review from
-
10.0
Pros: The drop off was even easier. I was approached immediately upon parking the car and was on my way to my gate in minutes.
review from
-
10.0
Pros: Easy pick-up and drop-off
Cons: Nothing
review from
-
2.0
horrible customer service
Pros: Nothing
Cons: Horrible service, dont use this branch in Theodore Alabama, the employees don't care at all and lie to get out of your reservation because you got a cheap price and they don't want to honor it because they need cars and can sell them for more, also had vehicles and didn't want to give it to me because it was an upgrade but not my fault they rented out my car. We ended up with a truck and it ruined our trip we got stuck in a bad thunderstorm both ways and had to pull over on the interstate to move my daughter to the middle front seat which is not safe so we could put our luggage from the bed of the truck in the cab so our stuff wasn't wet!! Ruined our trip will never rent here again!!!
review from
-
2.0
Rip offs
Pros: Nothing
Cons: They did not have the car and you charged me anyway
review from
-
10.0
Pros: Very friendly when I picked up the car thank you for good service
Cons: It all went good wouldn't change a thing
review from
-
9.6
Pros: All of the staff that I interacted with were super friendly, helpful, and accommodating.
Cons: Drop off was a little bit confusing because there didn’t seem to be a dedicated spot for returns. There were two aisles where you could park the car instead and staff would come meet you where you parked.
review from
-
8.8
Pros: The team was kind and quickly went through rental procedure.
Cons: It is very hard to find those who are in parking lot for returning vehicle, or any dents or scratches prior to leaving. A large return sign check point and perhaps a single point outside for scratch and dent concerns would be very helpful. Guys in a badly parked truck looked like other customers.
review from
-
9.2
Uneventful and friendly ... just the way we like it
Pros: We picked up the car with no problem, returned it with no problem. When we got back to the (off-site) location, they drove us to the airport, and did so promptly.
Cons: No shuttle between airport & off-site location. Had to take Lyft.
review from
-
10.0
Easy
Pros: I dropped off at a different location because it was close to my house. Everything went smooth.
review from
-
10.0
Pros: The drop off was even easier. I was approached immediately upon parking the car and was on my way to my gate in minutes.
review from
-
10.0
Pros: Easy pick-up and drop-off
Cons: Nothing
review from
-
2.0
horrible customer service
Pros: Nothing
Cons: Horrible service, dont use this branch in Theodore Alabama, the employees don't care at all and lie to get out of your reservation because you got a cheap price and they don't want to honor it because they need cars and can sell them for more, also had vehicles and didn't want to give it to me because it was an upgrade but not my fault they rented out my car. We ended up with a truck and it ruined our trip we got stuck in a bad thunderstorm both ways and had to pull over on the interstate to move my daughter to the middle front seat which is not safe so we could put our luggage from the bed of the truck in the cab so our stuff wasn't wet!! Ruined our trip will never rent here again!!!
review from
-
2.0
Rip offs
Pros: Nothing
Cons: They did not have the car and you charged me anyway
review from
Where can I find Enterprise hire cars in Mobile?
1109 W I-65 Service Rd N, Enterprise car rentals
Address
1109 W I-65 Service Rd NHours
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
Phone
+1 251 344 0730FAQs about renting a car from Enterprise in Mobile
How many car hire locations does Enterprise have in Mobile?
Enterprise has 6 car hire locations in Mobile. Take a look at our Enterprise hire location map to find the best car hires near you.
Does Enterprise have a car hire location at the airport: Mobile airport (MOB)?
Yes
Does Enterprise offer shuttle or airport pick-up services from Mobile airport (MOB)?
Yes
