Mobile Car Hire

Cons: They closed.early, I waited 9 hours till it reopened for my car and they wouldnt rent it to me.

Cons: Wasn't informed of additional driver charge, changed vehicles on me, went from being $74 to $390...

Cons: The way I was treated.

Cons: Maintenance required light came on while driving, but customer service was great.

Cons: I agreed to pay $100 through kayak. However the desk guy tried to charge me $215. I had to show him my email and then he finally gave me the agreed price. I shouldn't have to do that.

Cons: Wouldnt rent me a car without major credit card. Couldnt use a debit card, which is crazy. My brother had to drive 8 hours to pick us up! These policies suck! I have plenty of money in the bank, but no credit built up due to paying cash for almost everything i own.

Cons: No help here either. They just told me to call the customer service hotline....as if I wasn't a customer standing there in front of them.

Cons: The kayak.com reservation showed the detailed price i would be paying including the added fees and taxes. when i got to the hertz counter, the attendant took the total including the taxes and fees and added another $30 for airport taxes and fees on top of the quoted price. Bottom line, it cost more than i was quoted. even though i showed him proof on paper of my quote, he refused to honor it.

Cons: The 12V charger in a car did not work. Hence, I could not charge my GPS which was in convenient during the trip .

Cons: Vehicle license plates were expired.

Cons: Car pick up was at 12 but, I guess due to the volume of customers, I didn't get the car until closer to 12:30. Not really all that bad.

Cons: I did not like the absurd taxes at the airport which amounted to 47% taxes and fees for the price of the rental. I did not like the fact that the vehicle I rented did not have cruise control when I put on a little over 2000 miles on the vehicle all without the use of cruise control. I also felt the vehicle was very uncomfortable.

Cons: I was not aware that the company only took credit cards. That would have saved us a lot of time and irritation if we knew that information from the beginning.

Cons: The car I reserved not ready...would have had to wait 30 minutes. Settled for a large truck instead and they discounted a day

Cons: Although I was able to reserve a car online, there was not an actual car available at the rental counter. So I rented a hotel room for the night and tried to call the rental counter at Mobile airport directly the next morning to make sure they had a car available before I schlepped back to the airport. Turns out it isn't possible to speak directly to a live body at the rental counter in the airport via phone. I could only get to their 800 call center and was told there was no local phone # so I couldn't speak to someone on site. I said the heck with it and got a car from Enterprise at a city-based location.

Cons: The first car we got in was dirty and smelled of smoke. I went inside to tell them and they gave us another car. This car smelled as well. Instead of going back in we just settled for the second car. Mobile could do a better job of cleaning the cars before renting them out

Cons: Nothing

Cons: no window cleaning fluid--would have been helpful for a long drive.

Cons: I waited in line while there was only one person behind the counter and then 3 more lines opened up and they allowed several customers behind me to go ahead of me. The only thing left was a huge truck that our handicap passenger could not get up in. We had to physically lift her into the car each time.

Cons: THEY GAVE AWAY MY FUCKING RESERVED CAR! I felt like Steve Martin in "Trains, Planes and Automobiles".

Cons: WE HATED THE CAR - CHRYSLER 200.

Cons: I dropped the car off a small regional airport, so the ability to drive to the terminal and drop off 100ft from the entrance was convenient. The signage got me close. The rep who was outside directing customers where to park, etc. wasn't very helpful. A bit snarky and felt like I was being "talked down to."

Cons: Did not like driving 30 minutes across town to pick up vehicle.

Cons: The car smelled faintly of cigarette smoke.

Cons: Everything was fine

Cons: Procedure to dropoff required asking a Hertz parking lot staff member for guidance. Simple enough to park and log info to deliver inside, but was unfamiliar when compared with larger airport facilities.

Cons: wish I could have dropped at local agency without incurring a massive upcharge. Had to take it to the airport as it was a several hundred dollar difference even though it was only approx 15 miles away.