Car rental companies that offer shuttle or pick-up services from Gulfport Biloxi Regional airport to off-airport locations include Avis, Budget, Dollar, Enterprise Rent-A-Car, Hertz, and National.
8.0 Very Good
Cons:More agents on duty at pickup.
Pros:The fastest pick up I’ve ever experienced.
Cons:Awesome awesome awesome!!! Couldn’t have been any better... when in need of a rental car, will definitely rent from Enterprise again... highly recommend
Pros:Staff was great. Very friendly.
Cons:Everything truly was great with Enterprise at the Biloxi/Gulfport Airport.
Cons:Booked at 11am for a 3pm pickup. Got to the counter at 3pm and was told they were sold out
Cons:There was only one representative and six people in line, so I had to wait about 30 minutes.
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Pros:Super easy drop-off.
Pros:Very efficient pickup and drop off
Cons:Car had loud road noise
Pros:The woman at check in counter was amazing!! After a long day of travel she was very professional and fun. Thank you for such a great welcome!! You need more reps like her (sorry cant remember her name 😔)
Cons:Maybe list a few gas stations in the area
Pros:Everything was efficient and the staff was friendly.
Cons:The staff was not wearing a mask and there was no plexiglass sneezeguard at the register, like there was at other vendors' registers.
Pros:The staff, the service and the car
Cons:Nothing. It was perfect.
8.0 Very Good
Pros:Pick up and drop off were quick
Cons:Pick up attendant was rude! And car was not clean.
8.0 Very Good
Pros:Great car. Loved the radar. Great locations.
Cons:Had to wait to pickup and return the vehicle at both locations. The taxes and fees were $93. Seems way to high.
Pros:Affordable Quick And convenient
Pros:Rental agent was courteous and professional and car was immediately available for me
8.8 Very Good
Pros:The people at the counter at both locations were very pleasant and accommodating. I was early to pick the car up and there was no hassle at all.
Pros:car was excellent.
Cons:customer service agent at the counter was very rude to my husband as the original reservation was under his name at noon. The agent first told my husband that since we are late we dont have your car any more and we can give you fullsize for 10.99 per day extra. when my husband tried to reason she got all defensive and bluntly said do you want this car or not... when my husband said he works for hertz and know what customer service is she said its their policy not to hold cars. At this moment my husband requested revised total for upgrade car and the agent flatly refused to give car. She said that now she does not have any vehicles available. At this time my husband came Nd got me and thats when I realized I had another reservation for 9pm under my name. She was forced to give us a car now and in the end she apologized to my husband but it was a fake apology and little too late. We appreciated the free upgrade but didnt need it. Her name is on the rental agreement as agent who did our contract. When we returned the car on monday the agent that closed our contract did not even greet or asked us if everything was ok. Bottom line horrible customer service. My husband works as rental agent dealing with hundreds of customers and he understands customer service. National at Gulfport provided the most horrific customer service of his life... very sad...
8.0 Very Good
Pros:Courteous staff. Gulfport airport is great
Cons:Car ride horrible. Was told getting a Jetta then handed a Hyundai Elantra. Rode horrible.
Pros:Getting the car
Pros:The staff was great and made my experience very enjoyable.
Cons:There was some confusion about how long my reservation was fof initially. The staff fixed the issue quickly though.
Cons:No one available at airport for drop off. Left keys in drop box and when I arrived in SC to pickup next car was told Ziegler didn’t return vehicle in Gulfport. Had to inform them what happened so I could get next car. Won’t use Avis again.
Pros:I loved the fact that Dollar Rental was open.
Cons:I was stranded in Mississippi the day before Thanksgiving. My car was towed so I reserved a car with Avis at the airport in Gulfport. My pickup time was 11pm. When I arrived at 1056pm, no one was at the counter. I asked the rental rep. from Enterprise(I think) if there was anyone there she said they were gone. Out comes the Avis Rep. from the back at 1058pm. I introduce myself and state that my pick up is at 11pm. She says "we're closed for today". I said to her that my pickup time is 11, how are you closed before my pickup time? She said "we've already closed" and proceeded to walk out the door. Thank goodness the Dollar Rental had an associate that was willing to help and actually worked her complete shift! I will never rent from Avis again due to this experience. When I needed them most, their representative left me standing there, stranded in Mississippi. Thanks Dollar Rental.
Cons:Rented from some one else
Cons:The rental cost almost 20 dollars more than the price Kayak quoted. No options were added and car was driven less than 15 miles. I could have rented a cheaper car somewhere else. Not happy at all. This is the second time this has happened and each time with Avis. Not happy at all.
Pros:The car was clean and even compatible with Florida toll ways for a small daily fee plus the cost of each individual toll, a very convenient addition. The vehicle was very clean and nice.
Cons:The woman who helped me explained nothing, I suppose she assumed I knew everything possibly because I had a reservation. She was short with her sentences and seemed overall just unhappy. She was not rude by any means, but my reservation was for a Ford Focus or similar and I received a Volkswagen Jetta which is completely fine. She didn't even tell me this though. She handed me the keys and assumed I just knew. I'm not sure honestly what her thought was. She didn't even attempt to explain the rental contract or any of the warnings such as non smoking or the fine. I was not offered any information regarding additional insurance and I'm still unaware if that was actually an option. I felt as if she did not care in the slightest about myself or my lack of knowledge regarding the details of renting a car from Avis for the first time. Overall she was utterly useless. A machine similar to that of a Red Box type of kiosk that dispenses keys would have likely been FAR more helpful.
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