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Pros:The staff was fine. The car was not.
Cons:The car I was originally given had expired registration tags on it. In California you can be pulled over and ticketed or even told that the car cannot be driven at all, depending on the officer. So I exchanged the car which took hours waiting at the the Sacramento airport Hertz counter because the original place where I got the car was closed. Very unsatisfactory!
Pros:The SUV ok
Cons:The car was very dirty had to wash to see out of it and the staff at Sacramento Hertz office were very un professional.
Cons:I will never pre-pay again! Got a flat and was on hold with Hertz for over an hour and a half. Then the rep put me on hold again to arrange with a local Firestone dealer to replace the tire. The designated dealer refused to help when I called (explanation follows). Called the second one and they said it would take hours to get approval through Hertz, that they needed a PO number. So I called Hertz again only to be told I'd be on hold another 40 minutes. Hung up and called Firestone dealer number 2 back and tell them I'm just going to come in so the replacement can be underway while they're trying to get authorization through the Hertz system (I had the paperwork the Hertz rep emailed me but apparently the tire shop needs this PO). When I got to the shop they explained they wouldn't provide a new tire following Hertz' protocols because they've been burned so much in the past chasing money/trying to get paid (the reason the first shop refused to help me). So I took the car to the airport Hertz dealer but couldn't trade the car in there or to any of the Hertz locations anywhere near Boise, (and possibly the entire state) because they are all private rather than corporate, ie, own their own fleets. If I hadn't pre-paid they could have. So I drove back to Firestone, paid for the new tire out of pocket, and bc I followed the Hertz rep's directions in going to Firestone rather than a more affordable tire shop, paid top dollar. Dealing with this fiasco also robbed me of an entire day of my vacation. Once I turned the car in, the dealer would not reimburse me, told me I'd have to take it up with Hertz corporate. I'm not even going to try. In addition, there was no wiper fluid, and my windshield became a filthy hazard as I drove through snowy/sanded road conditions, so I had to buy a gallon of fluid to fill it up myself. Granted, that's the dealer's oversight, not a result of pre-paying. I needed a car for a month, so thought this would be a good deal, otherwise I'd never rent from Hertz as they are always the most expensive. But between the tire and the fact that my trip ended a week early due to unforeseen circumstances, it certainly was not a bargain. Lesson learned, never again. The one very good thing to come of this is that the tire didn't blow out at 80 mph (legal speed limit) between Nevada and Idaho or I wouldn't be alive to write this review. It went flat after I'd safely parked in front of my friend's house.
Cons:The car I rented was not available. There was only one other option. The staff was indifferent. When I tried to return the car on the due date, they were already closed (early). The car was garbage.
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Cons:Kayak quoted me around $400 to rent a car for the specified period of time. When I arrived at the Enterprise location, they told me that the cheapest option they had available was going to cost around $900 (including insurance). I had no choice because of the situation I was in, but I was incredibly disappointed that Kayak's quote was so far off. If I had known it would have cost that much, I absolutely would not have rented from this location. I will probably not be using Kayak anymore.
Pros:The drop off is stressful being charged for extra days
8.4 Very Good
Pros:Yes, nice and quick.
Cons:The cost of my rental car was twice the amount of my flight...honestly!!
Pros:It was a bit busy, but staff worked fast to try and get everyone out. So customer service was okay. I liked that they were working to serve everyone.
Cons:Cars need to be cleaned between customers. If I did not need the car for only a few hours and I didn't already spend 45 minutes checking the car out, I would not have accepted that car. "Enhanced cleaning" had a lot of dead bugs all over the front of the car and dirt and rocks in the truck bed. Like lots of dirt and rocks. Enterprise does not care for repeat customers.
Cons:The cleanliness of the car was disgusting!!! I had to be given another car which was much better than the first car. The return of the car was ridiculous as there were no place to return it other than on the streets. I would never recommend this place to anyone. The only thing that was right was the assistant manager Ryan K. he was kind and really did a good job in making me the customer satisfied. His customer service and his alone was excellent!! He needs a bonus, you should hire more people like him who are willing to keep customers happy.
8.4 Very Good
Pros:Staff was friendly and helpful. Appreciated late drop off.
Cons:Took too long to get the car.
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Pros:A car was available
Cons:Better drop off reception
8.4 Very Good
Pros:Staff was friendly and helpful
Cons:There was only 1 of 3 employees working at the time, as the other 2 were at lunch so it took awhile to be helped. Maybe only send 1 person at a time to lunch?
8.0 Very Good
Cons:They didn't have the car I reserved - gave me a pick-up truck which was fun. But I questioned if it would be more expensive re gas. She said it would be comparable. It was not- it was very expensive for gas. I plan to complain to Budget directly.
Pros:Easy pickup with friendly, helpful, and thorough representative.
Cons:I would not change a thing and wish all transactions could be this straightforward, efficient, and trouble-free.
Cons:Was taken by bus off airport, charged 3 times what I was quoted on internet. When I questioned the charge, I was told b.s. that it was because I was not picking up early and at drop off I would be refunded. Lie
Cons:I was able to book a pickup for after the site had closed, I had to take time off work to make sure that I could get the car once I realized this.
Pros:Easy to reserve, great price, easy dropoff, great car, lady was super helpful
Pros:ease of pick up location. friendly staff.
Pros:Everything was perfect from picking up car to dropping off. Smooth as can be. Great customer service and very friendly. I will be renting cars from Avis from here on out.
Pros:Car was nice and clean, staff was extremely friendly and helpful.
Cons:I wasn't able to park my car at the rental location because their lot was too small. I had to end up having my bf help drive my car back to his house while I drove the rental there to go pick him up for our drive together in the rental car. A bit inconvenient, but I understand the situation. Wish it would have been made clear before I showed up so I wouldn't have been so inconvenienced. I also ended up getting a Lyft ride for my ride back home after I dropped off the rental car. More money out of my pocket :-(
Pros:We had a rough experience with the pickup. Took us 45 mins to get our car. They were really understaffed.
Cons:Poor pickup process
Pros:When I reserved this car, I wanted to pickup at the Sacramento airport and drop-off in chico. That's what I selected, but when I got to Sacramento airport, my reservation was not there and was actually at a different location off the airport. I would of had to take a cab to get there. So instead of my 77 dollar rental, I had to take a car for 120 dollars. After one day of use, I decided to turn it in early because it wasn't the deal I signed up for.
Cons:Not getting the deal I reserved online