Pros: staff was great, drop off was easy.
Cons: the additional fees incurred at drop off were not disclosed properly at rental. those fees should be disclosed when someone is making the purchase. it's shady and nobody feels good about their rental when they're slapped with that. the vehicle was clean and full of gas, i'm talking about the "standard" fees that everyone incurs.
Pros: Car was nice and clean
Cons: There was no one there to drop off the car and they told my wife it would be $30 to change to a suv when they were out of the car we reserved... instead it was actually $60
Pros: Really good overall
Cons: Good service
Cons: Really good
Pros: The vehicle
Cons: Someone handing drop off
Pros: The person at the counter at pickup was very friendly and professional. Car was clean and in good condition.
Cons: $9.99/gallon for fuel is exhorbitant when the local market rate is around $2.15. I had every intention of filling it up (because I knew I would only use about 3 gallons which didn't justify a prepaid full tank) but was delayed because the job interview I was there for went long and I would have missed my flight if I'd stopped for fuel.
Cons: Had to wait a day to get the car. Location was over booked and counter employee was rude about it. So we were stuck without a vehicle. Couldn't get dinner or anything we need to do done. Then they changed up twice for the rental. I will not ues dollar again. Back to Enterprise and staying
Return fees not as stated in agreement
Pros: The ladies at the front desk were absolutely wonderful, but do not feel that they understood the fees they said they were able to waive.
Cons: That my charge when returning the vehicle was not what I was told in the rental agreement. I feel there was some dishonesty when I was told there were fees that would be waived, but then upon returning the vehicle found out I would be charged the added fees. I would have made other choices if I would have known this upfront. Either communication and training need to be done better or being honest about fees upfront and not surprising customers at the end of their trip when they return vehicles.
Best Dollar experience ever!
Pros: Ladarren was super helpful and great to work with!!!
Professional and pleasant staff
Pros: Ease of pick up and drop off. Car was great.
Great and easy experience for a first timer!
Pros: Smooth, helpful, cheap!
Pros: Friendly counter help and rental was quick and easy!
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