Guest reviews
Overall rating
7.8
Good
Based on 30 reviews
Cleanliness
7.9
Comfort
8.1
Pick-up/Drop-off
7.7
Value for money
7.6
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
9
2
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5.6
Cons: The staff was helpful, but the Avis's policy on accepting payment is nonsensical and downright idiotic. They would not accept my debit card. I literally use this card EVERYWHERE -- travel, retail, etc. -- both offline and online for much larger and much smaller purchases, and I've never had an issue. Then, Avis says they can't use that to rent the car to me? Are you kidding me? I'm a Preferred Plus member and have rented cars from you many times. You know you can trust me to pay, and you know who I am. (I literally could've walked over to an airline ticket counter, used my debit card to buy a refundable ticket, returned to Avis to rent a car [since that's the only way they said they'd accept my debit], and then returned to the airline ticket counter for a refund. That makes NO sense.) AFTER THAT FIASCO AND ARGUING WITH THE STAFF TO NO AVAIL, I tried to see if they could use my American Express card that's in the system (since I use it regularly for work). They needed a code, but I didn't have the card (it was in my home in another state). I got on the phone with American Express, and they were willing to give a 1-time code (they said they do this regularly with companies when their clients don't have their cards). Unfortunately, Avis didn't accept that offer either. GRRRRRRR. I ended up having to get a local family member to swipe a credit card of theirs. So frustrating!
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7.6
Cons: $250 for an economy car we used for 2 hrs from Tulsa to Joplin seems pretty steep! High price for convenience. The process was very smooth, from online rental to pickup to return.
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10.0
Cons: Loved it
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10.0
Pros: It was easy to change my drop off location to my actual hotel instead of one nearby.
Cons: Giving me the option to drop off at my hotel, that had an Avis desk when I booked the vehicle would have been nice.
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2.0
high price
Pros: ease of booking. Finally rented from a competitor for a lower price for the same car
Cons: teaser rate and then lot of junk fees for much higher total
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2.8
Cons: They man that helped me did a price match for me. When I returned the card I was changed for an extra day. Not good at all
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8.0
Pros: Easy to pick up/drop off. Convenient access to Tulsa areas of interest.
Cons: The Jeep squeaked all the time and had tons of rattles
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10.0
Nice Ride
Pros: The ease and quality of service. I was able to get in and out during the pick-up & drop off.
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8.8
Cons: Returned car early. Wish for a pro rate refund
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9.6
Great Experience
Pros: Everyone was friendly and helpful.
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10.0
Employees were wonderful!
Pros: Ease of checking in and checking out was smooth. the employees were friendly.
Cons: I asked for a mid-size vehicle and I was given a Ford Focus. I consider that a small economy car.
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9.6
Smelled
Cons: Rental car was nice and new; however, it smelled like stale cigarettes. I specifically remembered the Avis agent telling me "no smoking" inside the vehicle, or there will be a penalty. I've rented a moving truck from their sister company, Budget, at the same location and ran into this exact problem. Gross.
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