Guest reviews
Overall rating
7.3
Good
Based on 6,374 reviews
Cleanliness
4.8
Comfort
4.3
Pickup/dropoff
3.7
Value for money
3.3
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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4.0
Cons: I reserved a full size SUV and had to settle for a midsize car FOR THE SAME PRICE, because they didn’t have my SUV or something similar. Basically I was told take what you get or go somewhere else.
review from
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2.0
Bad service
Pros: I bought separate insurance for 36$ via kayak, and I was still asked to get one at dollar for 80$. I would atleast like a refund for my 36$ insurance from kayak
Cons: More information on location and insurance laws in the country
review from
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4.0
Watch Out for the Insurance Rip Off
Cons: The rental web site offers insurance. The rental agency does not accept the insurance you purchase on the rental web site, and requires you to purchase another, much more expensive, policy before renting the vehicle: no locally purchased policy, no rental! The rental agency suggested calling (international) the insurance company which provides the insurance offered on the rental web site to cancel the policy - not very practical. A rip off coming and going. Dollar and Kayak should be more transparent in what is offered through their services.
review from
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4.4
You book at one price and have to pay another.
Pros: The guy was friendly.
Cons: I simply don't appreciate booking at one price and then having to pay another upon arrival.
review from
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2.0
Pros: Very bad
review from
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8.0
need more customer service
Pros: fast and convenience at the airport
Cons: they need more training on customer service.
review from
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2.0
I reserved a 7 passenger car for my family vacation 3 month in advance
Cons: I was at the airport with my family and they did not Have any car to give me after I reserved 3 months In advance and they sent me confirmation 2 days Before my trip . Was a very bad situation been in an foreign country With no car and stock in the airport .please refund My deposit Julio Estades
review from
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2.0
Efficiency, value, appropriateness
Cons: We were checked in for a car that was clearly too small. We canceled when we got to car and took taxis. Check in took 40 mins with a screaming child. Paperwork was excessive.
review from
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8.0
Pros: The car was good, clean, and new.
Cons: the mandatory $10 fee for insurance that i was told about when i arrived.
review from
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2.0
Pros: The car was nice when we got the actual car we reserved.
Cons: They didn't have my car upon arrival. They instead gave us a car that seated 3 people less because we were picking up the rest of the family the next day. They didn't give any kind of upgrade or refund for the lesser car they gave us for that day. The charges us 14 dollars a day for a gps when the car the next day had a gps installed in it. When I tried to turn it in at punta cana they said to turn it in at the end in Santo Domingo and then in Santo Domingo they said we should have turned it in at the dollar in punta cana. They sold us additional insurance saying that they could not rent us a car without it even though I already had a policy in hand which had better protection than that which they sold me. Overall terrible renting experience.
review from
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6.0
Good and Bad
Pros: The price and we had no problems with the car.
Cons: It took FOREVER to complete the paperwork. And the desk was very hard to find. It is in a separate building outside of the SDQ airport.
review from
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2.0
Don't USE DOLLAR in SANTO DOMINGO
Cons: The entire process to get the car took over 1 1/2 hours. Paper work beyond belief and we were the only ones in line. Come to find out the reason it took so long was because the agen so kindly stole our credit card number and attempted 6 charges via shopping on the web. Luckily our credit card blocked the charges and we had no ther cards and money on us or I trip would have been ruined. Dollar in Santo Domingo offered no help, and it's been over one week and multiple calls and the supervisor has not called back.
review from
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4.0
Cons: I reserved a full size SUV and had to settle for a midsize car FOR THE SAME PRICE, because they didn’t have my SUV or something similar. Basically I was told take what you get or go somewhere else.
review from
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2.0
Bad service
Pros: I bought separate insurance for 36$ via kayak, and I was still asked to get one at dollar for 80$. I would atleast like a refund for my 36$ insurance from kayak
Cons: More information on location and insurance laws in the country
review from
-
4.0
Watch Out for the Insurance Rip Off
Cons: The rental web site offers insurance. The rental agency does not accept the insurance you purchase on the rental web site, and requires you to purchase another, much more expensive, policy before renting the vehicle: no locally purchased policy, no rental! The rental agency suggested calling (international) the insurance company which provides the insurance offered on the rental web site to cancel the policy - not very practical. A rip off coming and going. Dollar and Kayak should be more transparent in what is offered through their services.
review from
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4.4
You book at one price and have to pay another.
Pros: The guy was friendly.
Cons: I simply don't appreciate booking at one price and then having to pay another upon arrival.
review from
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2.0
Pros: Very bad
review from
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2.0
I reserved a 7 passenger car for my family vacation 3 month in advance
Cons: I was at the airport with my family and they did not Have any car to give me after I reserved 3 months In advance and they sent me confirmation 2 days Before my trip . Was a very bad situation been in an foreign country With no car and stock in the airport .please refund My deposit Julio Estades
review from
-
2.0
Efficiency, value, appropriateness
Cons: We were checked in for a car that was clearly too small. We canceled when we got to car and took taxis. Check in took 40 mins with a screaming child. Paperwork was excessive.
review from
-
2.0
Pros: The car was nice when we got the actual car we reserved.
Cons: They didn't have my car upon arrival. They instead gave us a car that seated 3 people less because we were picking up the rest of the family the next day. They didn't give any kind of upgrade or refund for the lesser car they gave us for that day. The charges us 14 dollars a day for a gps when the car the next day had a gps installed in it. When I tried to turn it in at punta cana they said to turn it in at the end in Santo Domingo and then in Santo Domingo they said we should have turned it in at the dollar in punta cana. They sold us additional insurance saying that they could not rent us a car without it even though I already had a policy in hand which had better protection than that which they sold me. Overall terrible renting experience.
review from
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6.0
Good and Bad
Pros: The price and we had no problems with the car.
Cons: It took FOREVER to complete the paperwork. And the desk was very hard to find. It is in a separate building outside of the SDQ airport.
review from
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2.0
Don't USE DOLLAR in SANTO DOMINGO
Cons: The entire process to get the car took over 1 1/2 hours. Paper work beyond belief and we were the only ones in line. Come to find out the reason it took so long was because the agen so kindly stole our credit card number and attempted 6 charges via shopping on the web. Luckily our credit card blocked the charges and we had no ther cards and money on us or I trip would have been ruined. Dollar in Santo Domingo offered no help, and it's been over one week and multiple calls and the supervisor has not called back.
review from
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Where can I find Dollar hire cars in Santo Domingo?
Ruta 66 Boca Chica, Dollar car rentals
Address
Ruta 66 Boca ChicaPhone
+1 809 221 7368FAQs about hiring a car from Dollar in Santo Domingo
How many car hire locations does Dollar have in Santo Domingo?
Dollar has 2 car hire locations in Santo Domingo. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Las Americas Airport (SDQ)?
Yes
Does Dollar offer shuttle or airport pick-up services from Las Americas Airport (SDQ)?
Yes
