Guest reviews
Overall rating
7.8
Good
Based on 25 reviews
Cleanliness
7.8
Comfort
7.8
Pick-up/Drop-off
7.8
Value for money
7.8
Pros
"Overall a very good experience"
(in 464 reviews)
"ease of returning the car."
(in 4041 reviews)
"Car was clean and attractive."
(in 4674 reviews)
Cons
"Hidden charges, terrible customer service"
(in 331 reviews)
"Didn't get car I reserved."
(in 2431 reviews)
"Long wait to pick up car"
(in 116 reviews)
Recent reviews
Traveller rating
6
2
0
0
3
Find reviews that mention:
car was clean
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
friendly staff
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10.0
Pros: Price was good
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10.0
Pros: The staff was super friendly and timely. Thank you!
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2.0
Nothing but trouble...
Pros: I didn't like any part of it!
Cons: The lady at the Dollar/Hertz rental was very rude! I didn't get the car I reserved and missed out on the entire Thanksgiving Holiday with my Father and sisters. I got charged $45.00 for insurance that I didn't get to use! I am beyond pissed off!
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10.0
Pros: Quick pickup and drop off and an excellent value.
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8.0
Pros: The car and program was fine
Cons: The agent in Lafayette kept us quite a long time trying to sell upgrades and insurance. Due to this sales approach the other people ahead of us delayed us by close to an hour, which caused us to miss a function that we were supposed to attend. We arranged the car in advance in order to avoid delay in pick up because we knew time was short to get to our destination. Also the deposit of over $100 was not given as expected at car return because my husband left the keys in the car instead of bringing them to the desk, and we were asked to go to the gate instead of retrieving the keys. I can only hope that this will be corrected and our refund processed. Thank you. Everything else about the car was fine.
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10.0
Pros: Everything was great
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10.0
Cons: Rental car parking area is too far for a walk espeacially in summers. Recommend having a golf cart
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2.0
Car not ready
Cons: The reservation was made for a 1:00pm pick up and when I got there I was told there were no cars available I had to wait 45 minutes and this might not seem like a lot to Dollar rental however when I had to drive to New Orleans and wasted time at the airport pacing waiting for the car when I could have been spending my last hour with my newborn grandson I found this very upsetting. This delay caused me to get to New Orleans airport with very little time as my flight was boarding I didn't even have time to refuel so I had that added expense just a total waste! Very unhappy.
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2.0
Didn't get the car
Pros: They tried to fix my problem as best they could.
Cons: I reserved a Premium SUV "Chevy Tahoe or similar" vehicle. When I arrived they tried to give me a Nissan Pathfinder that sat 7. It wasn't "or similar". I initially tried to make it work but after I started to try to pack luggage in it and take into account the 7 people that would be riding in it I returned it. They accepted the return without any fuss and I ended up renting a minivan a couple of counters over. For about twice as much. The attendant told me that the vehicle I was supposed to have was kept an extra day by the previous renter and that there wasn't much she could do about it. I believe that to be true, but it didn't help my wallet any. They were nice and apologetic but couldn't help me at all.
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6.8
Pros: 1. Convenient access. 2. Friendly check in/out staff. 3. Vehicle in good working condition.
Cons: 1. Waited 20 minutes for pick up. 2. Received mini-van as alternate to sedan. 3. Drop off confusing.
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9.2
Will rent from here again
Pros: Staff was courteous and friendly both at pick up and drop off location. They had no problem looking up the reservation and keeping everything in line with what we reserved. The car was in very good condition and we had no problems over our 7 day rental. We will rent from here again!
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Where can I find Dollar hire cars in Lafayette?
200 Terminal Drive, Dollar car rentals
Address
200 Terminal DriveHours
| Monday | 07:30 - 23:00 |
| Tuesday | 07:30 - 23:00 |
| Wednesday | 07:30 - 23:00 |
| Thursday | 07:30 - 23:00 |
| Friday | 07:30 - 23:00 |
| Saturday | 09:00 - 22:00 |
| Sunday | 09:00 - 23:00 |
Phone
+1 866 434 2226FAQs about renting a car from Dollar in Lafayette
How many car hire locations does Dollar have in Lafayette?
Dollar has 1 car hire location in Lafayette. Take a look at our Dollar hire location map to find the best car hires near you.
Does Dollar have a car hire location at the airport: Lafayette Regional airport (LFT)?
Yes
Does Dollar offer shuttle or airport pick-up services from Lafayette Regional airport (LFT)?
Yes