10.0 Excellent19 Dec 2018
It was amazingVery friendly quick and convenient definitely will be renting again.
2.0 Mediocre14 Oct 2018
Scheduling oversiteAppreciated the confirmation call.My pickup was scheduled and confirmed for 2:00 on a Saturday. I arrived at 1:55 and the business was closed for the day. I took a cab back to the airport and rented from a different agency.
10.0 Excellent12 Apr 2018
Loved the chevy cruseI've rented cars several times from several locations, my best experience ever. In and out very quickly.Location is very hard to get in and out of, traffic in Lafayette is horrible, but it was worth it.
3.2 Mediocre22 Feb 2018
I couldn’t because they give it away, not a phone call, NOTHING.
6.0 Good17 Aug 2017
MehBecause my flight was late they had to move my reservation to the airport branch instead of the off the airport branch and I ended up having to pay about $50 more bucks. The counter clerk was nice, he tried to get me some discounts. But their drop off location is in a weird lot that has you walk through the side of the airport and there is no one there to hand the keys to. So you go to the same counter you got the car from and of course they ask what your mileage was, like I know?
2.0 Mediocre13 Feb 2017
Enterprise did not have the van in its fleet.I made the reservation to only have to cancel it cause Enterprise did not have the van I requested. They did not help me much for my inconivince.Same
4.0 Okay12 Feb 2017
Courteous agentEnterprise only had one car to offer me for one-way. This 2016 Corolla with 23k miles was disgustingly dirty inside (upholstery, dash, windows) and smelled of pets and cigarettes. Under no condition should this car should not be in their rental fleet!
10.0 Excellent14 Jan 2017
Helpful staff, flexible returnEnterprise staff could not have been more helpful. Our return flight was cancelled due to snow, so we had to return the car to New Orleans rather than Lafayette. They changed the return and did not charge a one-way fee. Great car, excellent service, no nickel-and-dimeing. That's a winning combination.
6.0 Good26 Oct 2016
I am most baffled.....read on....I thought I loved the price. But actually I have no idea what the cost will be. I was supposed to get an email from Enterprise. I was supposed to get a phone call from the office I rented from in Lafayette, LA. I got neither.The awful communications process. The unfulfilled promises.
6.8 Good1 Oct 2016
Service was great. The staff were pleasant and quick to take care of me when I walked in.Windshield was dirty and wipers were worn. I had to stop at gas station to clean. Smelled like smoke.