Car rental at Lafayette Regional Airport

Pros: Nothing

Cons: Flight arrived after rental car office was closed. No refund and reservation was cancelled because I wasn't there on time. Booked through Travelocity. Will never do that again.

Cons: Car was dirty with food on steering wheel and center counsel windows were so dirty I had to pull over and wife a circle so I could see out of it. Vehicle was supposed to be Covid-19 safety sanitized with a sticker and no such thing. Also I reserved a SUV and ended up in an Nissan Altima and told “oh well it’s all we have”

Nothing but trouble...

Pros: I didn't like any part of it!

Cons: The lady at the Dollar/Hertz rental was very rude! I didn't get the car I reserved and missed out on the entire Thanksgiving Holiday with my Father and sisters. I got charged $45.00 for insurance that I didn't get to use! I am beyond pissed off!

Car not ready

Cons: The reservation was made for a 1:00pm pick up and when I got there I was told there were no cars available I had to wait 45 minutes and this might not seem like a lot to Dollar rental however when I had to drive to New Orleans and wasted time at the airport pacing waiting for the car when I could have been spending my last hour with my newborn grandson I found this very upsetting. This delay caused me to get to New Orleans airport with very little time as my flight was boarding I didn't even have time to refuel so I had that added expense just a total waste! Very unhappy.

Didn't get the car

Pros: They tried to fix my problem as best they could.

Cons: I reserved a Premium SUV "Chevy Tahoe or similar" vehicle. When I arrived they tried to give me a Nissan Pathfinder that sat 7. It wasn't "or similar". I initially tried to make it work but after I started to try to pack luggage in it and take into account the 7 people that would be riding in it I returned it. They accepted the return without any fuss and I ended up renting a minivan a couple of counters over. For about twice as much. The attendant told me that the vehicle I was supposed to have was kept an extra day by the previous renter and that there wasn't much she could do about it. I believe that to be true, but it didn't help my wallet any. They were nice and apologetic but couldn't help me at all.