6.0
We wanted a fuel efficient sedan. Instead we got a ridiculously huge gas guzzler of an SUV that left us with a huge gas bill and was next to impossible to maneuver around the city, especially parallel parking.Reviewed 14 Sept 2024
review from![kayak]()
6.0
The only complaint I have is it took almost an hour to get my car after we checked in. The people were friendly, but there needs to be a better pick up system.Reviewed 13 Aug 2024
review from![kayak]()
2.0
It should have been known ahead of me flying in and picking up the car that even with a deposit I would not be allowed to rent certain cars without a credit card. I was willing to double my deposit and buy there insurance but still could not get car I reserved. I normally have my Amex on me but unfortunately left without it. Fortunately I had plenty of cash in my checking account to cover all expenses, so I thought. Really started our vacation out on a very bad start. Ended up with a tiny car for a family of 5 with luggage. If you are willing to over pay for the insurance and put a much larger deposit down. Then why fret over not having a Credit Card. They even ran a credit check when I said I left my Credit Card. It’s only a Jeep not a Maserati.Reviewed 13 Jul 2024
review from![kayak]()
2.0
I cancelled my reservation and was still charged!Reviewed 14 Jun 2024
review from![kayak]()
8.0
Could make your car pick up better I had to wait in line for an hour.Reviewed 15 May 2024
review from![kayak]()
2.0
The lady who checked us in was nice. Car was dirty, and had alot of dings.Reviewed 24 Oct 2023
review from![kayak]()
8.0
Was good!Reviewed 17 Oct 2023
review from![kayak]()
10.0
Great, as alwaysReviewed 6 Oct 2023
review from![kayak]()
4.0
The car was in poor conditions and electronics experience more than a few glitchesReviewed 25 Sept 2023
review from![kayak]()
5.9
This location is not at the airport and will cost an extra 100.00 or so to go back and forth to airport. Air conditioner didnt work in the back . So they gave me a $60 credit. Experience was ok but would of rented at airport if known they were 20 minutes away and no transportation to and from location.Reviewed 6 Jul 2021
review from![kayak]()
5.9
I rented a small SUV back in March for June in Honolulu HI. back in March the rental was cheap 250 for 6 days, then the car rental in HI blew up. I was so relieved that I already had my rental reserved. When I got to HI and went to pick up my car they told me that I had my rental pick up set at Wakiki not at the airport. No biggie I took an Uber to pick it up at the address they sent me to, only to find out that it’s been permanently closed since the pandemic. So I called customer support and everyone kept apologizing and saying that they could not help me but they could cancel my reservation. All of them wanted to help me by canceling my reservation. I said absolutely not to this “help” I persisted but they could do nothing for me on that day. Luckily my hotel was not far from the location the Uber had taken us. So now we were forced to walk lugging our luggage for at least a mile. The next day someone was able to help me and I had to take another Uber to pick up a car. Not the one I rented but I was glad to have something to get around in. Not a great experience getting it but ok once I got it. They still made me drop off the car at the new location they sent me to and I had to take another Uber to the airport so another 78 bucks down the drain.Reviewed 24 Jun 2021
review from![kayak]()
1.9
Car battery died (no lights or anything was left on). Was told it would take at least an hour and a half to have emergency assistance come give a boost. Then was told I would have to bring back the rental to the same location for an exchange which was an hour and a half on the other side of the island. They should have allowed me to exchange at a closer location. Wasted about 6 hours of my day because they do not check their cars to make sure they are working properly.Reviewed 23 Jun 2021
review from![kayak]()
