Pros: The staff
Cons: I had a vehicle with an expired tag and got pulled over multiple times, Was not able to use the car as much because I was afraid to get pulled over. I was not able to get ahold of the facility to exchange the vehicle
Cons: Don't go unorganized don't have vehicles ready. Poorly managed address advertised is not the correct one. Went to address advertised, sign said moved. Felt very unsafe at location. Stay away at all costs.
Cons: very run down location
car was not in very good condition
Pros: Price was good.
Cons: I had rented a minivan 2 weeks before my vacation. When I arrived to pick up my rental vehicle they did not have the minivan I rented. Instead they tried to give me a small suv that did not have enough room for my family. They did compromise and rented me a 16 passenger van. For the same price. The thing was a beast. It was very uncomfortable but I didn’t want to deal with getting another vehicle and just sucked it up. Also the office seemed very unorganized and not costumer friendly. I will not be renting from this company again.
Pros: The vehicle that we rented was exactly what we needed for our task at hand. Clean, roomy and a lot of cargo area for baggage!
Cons: Hmmm...nothing really. Every aspect of the rental went well, just make sure to read the contract thoroughly before signing!
Pros: The staff was very friendly, we called as soon as we got our bags and the shuttle picked us up quickly. Drop off was simple as well. Very happy with vehicle we received as well!!
Pros: Staff had excellent behavior and attitude
Cons: Blinker was broken from day 1. Got pulled over from HPD twice out of the 10 days I had the van. There was also a lot of cockroaches crawling over the floors and chairs. We bought food from a Okazuya spending $150 for 8 people. By the time we arrived at the beach to eat our food, we had to throw it a
Cons: Shuttle hours to terminal weren’t convenient. Got accused of parking the car into a curb when I dropped the car off when they sent me the invoice. Prices are cheap but you pay for what you get.
Pros: Staff was friendly and helpful.
Cons: I have children so keeping them close was important because the location is not very good. It is very crowded with other businesses and has very little safe waiting areas. Other than that, everything was great.
Pros: Staff was friendly.
Cons: Given a van that had the check engine light on and no AC in rear portion of van, no other vans available. Had to come back on next day to get second van. After shopping and opening up rear door it would not close and appeared to be about ready to fall off. Had to take back for van #3. Bad all around
The people and the service were excellent. The quality of the van we rented could have been better. The refrigerant in the AC needed to be recharged, the driver's window needed attention and the horn did not work.
Cons: Didn’t know they had shuttle so paid for taxi to pick car up. Windshield washer did not work. Wipers did.
On average a car hire from Ace in Honolulu costs $119 per day.
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Ace in Honolulu.
Ace has 3 car hire locations in Honolulu. Take a look at our Ace hire location map to find the best car hires near you.
No (according to our data)