Guest reviews
Overall rating
7.4
Good
Based on 4,253 reviews
Cleanliness
8.0
Comfort
8.0
Pickup/dropoff
7.5
Value for money
7.6
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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3.2
Cons: The car wasnt washed and clearly there was serious amount of dust on dashboard. Tire pressure was also low. Overall, I dont recommend this company.
review from
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6.0
Pros: Staff was friendly and helpful
Cons: Rates could’ve been lower, over priced for a vehicle.
review from
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6.0
Cons: Paid $27 per day for insurance. I paid $18 online and Budget employee said it doesn’t cover their car and not showing to him. Where did my $18 go? Why it don’t cover my car i rented?
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3.2
Pros: No fast track. Long lines. Smaller car than requested.
Cons: Use fast track.
review from
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7.2
Long wait at HNL for car
Pros: Great price and good people trying their best under very rough circumstances at pick up
Cons: 2 hour wait for car at HNL - a new record for me... not good.
review from
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4.0
Cons: Waited 2 hours to get service, 30 min to get my key, the gas tank was empty!!!!
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2.0
No car when we hit Oahu
Pros: Nothing
Cons: I had to find another car. Hertz had an Impala and I grabbed it.
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8.0
Pros: on airport car pickup
Cons: waited 2 hours for my car
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10.0
Great Service
Pros: Quick service and great customer service!
Cons: Having to return the car lol
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7.6
Pros: I liked that the car was in good shape and we didn't have any trouble with it. The instructions for picking up and dropping off the car were straightforward.
Cons: The customer service woman who helped us with the paper work when picking up the vehicle was beyond rude and unfriendly. At one point, she even made me feel belittled when there was a miscommunication about purchasing vehicle insurance. She did not belong in customer service. It was one of the worst customer service experiences I've ever had...that is not an exaggeration. I also was shocked to find out that Budget wanted to charge me an additional $400 to drop the vehicle off at the airport, instead of in Waikiki (which is obviously more inconvenient for us). We had to drive the vehicle into the busiest streets of Oahu and catch an Uber to the airport. I can't imagine why Budget would charge $400 extra to drop the vehicle off at the airport location.
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8.0
Jeep Rental in Honolulu
Pros: Jeep is a great car rental for Hawaii
Cons: Price
review from
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6.4
Decent
Pros: Pickup was quick Dropoff was quick but far from terminal, with terrible signage
Cons: The car had awful sightlines The car, which was a hatchback, had no cover over the trunk, so all of my valuables were visible
review from
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7.2
Long wait at HNL for car
Pros: Great price and good people trying their best under very rough circumstances at pick up
Cons: 2 hour wait for car at HNL - a new record for me... not good.
review from
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8.0
Pros: on airport car pickup
Cons: waited 2 hours for my car
review from
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7.6
Pros: I liked that the car was in good shape and we didn't have any trouble with it. The instructions for picking up and dropping off the car were straightforward.
Cons: The customer service woman who helped us with the paper work when picking up the vehicle was beyond rude and unfriendly. At one point, she even made me feel belittled when there was a miscommunication about purchasing vehicle insurance. She did not belong in customer service. It was one of the worst customer service experiences I've ever had...that is not an exaggeration. I also was shocked to find out that Budget wanted to charge me an additional $400 to drop the vehicle off at the airport, instead of in Waikiki (which is obviously more inconvenient for us). We had to drive the vehicle into the busiest streets of Oahu and catch an Uber to the airport. I can't imagine why Budget would charge $400 extra to drop the vehicle off at the airport location.
review from
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8.0
Jeep Rental in Honolulu
Pros: Jeep is a great car rental for Hawaii
Cons: Price
review from
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3.2
Cons: The car wasnt washed and clearly there was serious amount of dust on dashboard. Tire pressure was also low. Overall, I dont recommend this company.
review from
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6.0
Pros: Staff was friendly and helpful
Cons: Rates could’ve been lower, over priced for a vehicle.
review from
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6.0
Cons: Paid $27 per day for insurance. I paid $18 online and Budget employee said it doesn’t cover their car and not showing to him. Where did my $18 go? Why it don’t cover my car i rented?
review from
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3.2
Pros: No fast track. Long lines. Smaller car than requested.
Cons: Use fast track.
review from
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4.0
Cons: Waited 2 hours to get service, 30 min to get my key, the gas tank was empty!!!!
review from
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2.0
No car when we hit Oahu
Pros: Nothing
Cons: I had to find another car. Hertz had an Impala and I grabbed it.
review from
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6.4
Decent
Pros: Pickup was quick Dropoff was quick but far from terminal, with terrible signage
Cons: The car had awful sightlines The car, which was a hatchback, had no cover over the trunk, so all of my valuables were visible
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Where can I find Budget hire cars in Honolulu?
300 Rodgers Boulevard, Budget car rentals
Address
300 Rodgers BoulevardPhone
+1 808 836 1700FAQs about hiring a car from Budget in Honolulu
What is the most popular car hire from Budget in Honolulu?
Compact (Nissan Sentra or similar) is the most frequently booked car hire type from Budget in Honolulu.
How many car hire locations does Budget have in Honolulu?
Budget has 2 car hire locations in Honolulu. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: Honolulu Airport (HNL)?
Yes
Does Budget offer shuttle or airport pick-up services from Honolulu Airport (HNL)?
Yes