Guest reviews
Overall rating
7.9
Good
Based on 44 reviews
Cleanliness
8.1
Comfort
7.9
Pick-up/Drop-off
7.7
Value for money
7.8
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Pros
"Staff was friendly and swift."
(in 1485 reviews)
"Dropoff was quick and easy"
(in 270 reviews)
"Staff friendly and car clean."
(in 613 reviews)
Cons
"The customer service was rude"
(in 346 reviews)
"Didn't have car I reserved."
(in 199 reviews)
"I'm disputing with my credit card!"
(in 115 reviews)
Recent reviews
Traveller rating
16
5
4
3
3
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
compact car
great car
car available
easy drop
friendly staff
great value
quick and easy
great price
great experience
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9.6
Pros: Everything was efficient and the staff was friendly.
Cons: The staff was not wearing a mask and there was no plexiglass sneezeguard at the register, like there was at other vendors' registers.
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10.0
Pros: The staff, the service and the car
Cons: Nothing. It was perfect.
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10.0
Pros: Staff great. In and out.
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10.0
Pros: Easy peazy
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2.0
Cons: The attitude of the person behind the desk. She was rude and had a chip on her shoulder. The car was dirty and smelled like people had been smoking pot in it.
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9.2
Outstanding
Pros: return was very fast and friendly. very clean and well set up airport.
Cons: nothing. my experiance was perfect.
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6.4
Pickup
Pros: Car adequate - fuel efficient, clean.
Cons: The pickup counter was not staffed at 6:30pm. The reservation was processed by Hertz personnel. The Hertz line was extremely long. It was 20-30 minutes before I was able to interface with a representative to obtain my rental. There was no one outside to observe the inspection of the car before leaving the lot.
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10.0
Eco friendly
Pros: eco feature saved on gas
Cons: nothing
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7.6
Pros: Dollar upgraded the size of the vehicle, we had an SUV instead of a compact.
Cons: The Dollar/Hertz counter at pickup was overwhelmed at the Gulfport airport. There were only 2 agents on duty, it took at least an extra 30 minutes or more to get the rental.
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10.0
Pros: Everything one would expect and appreciate: Quick rental process, very friendly agent, clean car, fully fueled, no mechanical issues
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10.0
Quick and no hassle service.
Pros: The counter service person was friendly and quick. No annoying pressure to buy extra services other than what we requested. The car was what we expected and easy exit.
Cons: I can't find anything to criticize this time.
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2.0
Cons: No car available
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