Poor service,poor car, high price
Pros: Gas mileage was good and that’s about all! Didn’t break down and that’s a miracle. Your agent in Asheville was comoetent and corrected my bill but you have not set up scanning services in Asheville causing customers to walk afditional yards into the terminal when they are not catching flight.
Cons: car smelled like floral sprayed cigarette smoke. brakes grabbed and sounded like I was running over ridged pavement. Avis wasn’t available and sign directed me to Budget (extra walking)who had trainee who majorly overcharged me without explanation. car licensed in NJ and I drive car half-way back for you and got major drop fee?(poor value)
Pros: The staff was great and made my experience very enjoyable.
Cons: There was some confusion about how long my reservation was fof initially. The staff fixed the issue quickly though.
No one was available when I dropped off car .
Cons: No one available at airport for drop off. Left keys in drop box and when I arrived in SC to pickup next car was told Ziegler didn’t return vehicle in Gulfport. Had to inform them what happened so I could get next car. Won’t use Avis again.
Stranded in Mississippi
Pros: I loved the fact that Dollar Rental was open.
Cons: I was stranded in Mississippi the day before Thanksgiving. My car was towed so I reserved a car with Avis at the airport in Gulfport. My pickup time was 11pm. When I arrived at 1056pm, no one was at the counter. I asked the rental rep. from Enterprise(I think) if there was anyone there she said they were gone. Out comes the Avis Rep. from the back at 1058pm. I introduce myself and state that my pick up is at 11pm. She says "we're closed for today". I said to her that my pickup time is 11, how are you closed before my pickup time? She said "we've already closed" and proceeded to walk out the door. Thank goodness the Dollar Rental had an associate that was willing to help and actually worked her complete shift! I will never rent from Avis again due to this experience. When I needed them most, their representative left me standing there, stranded in Mississippi. Thanks Dollar Rental.
Cons: Rented from some one else
Avis charged way more than price quoted
Cons: The rental cost almost 20 dollars more than the price Kayak quoted. No options were added and car was driven less than 15 miles. I could have rented a cheaper car somewhere else. Not happy at all. This is the second time this has happened and each time with Avis. Not happy at all.
terrible customer service
Pros: The car was clean and even compatible with Florida toll ways for a small daily fee plus the cost of each individual toll, a very convenient addition. The vehicle was very clean and nice.
Cons: The woman who helped me explained nothing, I suppose she assumed I knew everything possibly because I had a reservation. She was short with her sentences and seemed overall just unhappy. She was not rude by any means, but my reservation was for a Ford Focus or similar and I received a Volkswagen Jetta which is completely fine. She didn't even tell me this though. She handed me the keys and assumed I just knew. I'm not sure honestly what her thought was. She didn't even attempt to explain the rental contract or any of the warnings such as non smoking or the fine. I was not offered any information regarding additional insurance and I'm still unaware if that was actually an option. I felt as if she did not care in the slightest about myself or my lack of knowledge regarding the details of renting a car from Avis for the first time. Overall she was utterly useless. A machine similar to that of a Red Box type of kiosk that dispenses keys would have likely been FAR more helpful.
Rented a month in advance and did not have my type
Pros: They did have a car for me.
Cons: I needed a SUV. They did not have any and substituted a sedan.
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