2.0
When initially booked and charged that was supposed to be the total. We were charged an extra $130 (approximate) when getting the car. Also, they didn't have all the cars and luckily we got the last one but others weren't as fortunate. I will not use Kayak again as it was false advertisement. Promised a lower fee but no refunds if payed up front. However the price would have been the same if we didn't pay up front. Really dissapointed.Reviewed 6 Jun 2023
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10.0
I really liked that the van was very spacious. Would not change anything every tu was excellent.Reviewed 31 May 2023
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4.0
Rental location in airport hard to find, as there is no actual staffed Dollar desk. Signage of where to go / what to do is poor at best. However after finally getting car, car drove good. BUT, upon pickup, windshield washer "low" fluid warning light immediately kept flashing as soon as started up upon getting. Person in rental area said should reset, but never did. Had to get at my own expense after on the road, windshield washer fluid to refill after I myself checked level, as it was indeed low --- EMPTY. What's worse, is that when returned the car yesterday, told the person checking the car in about the problem and expense, and the check-in person didn't care and offered no relief.Reviewed 4 Apr 2023
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10.0
I love the service from Josue. He knows his job very well. He was very courteous, respectful and responded all my questions. I really like him. He is a great person. Overall, I was very happy with the service from himReviewed 4 Oct 2022
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2.0
They canceled my reservation because they were short on cars.Reviewed 14 Jun 2022
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2.0
No me pudieron entregar el coche por que dijeron que la tarjeta e credito no traia mi nombre, quiero solicitar mi reembolso espero contar con su pronta respuestaReviewed 16 May 2022
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10.0
Really smooth pickup and dropoff, staff were helpful.Reviewed 20 Apr 2022
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10.0
The vehicle was great. Roomy and drove smoothly.Reviewed 2 Feb 2022
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10.0
I want to give a shout out to Jacob and Christine who helped me navigate a rocky moment. They got me where I needed to go! Thanks, all!Reviewed 19 Oct 2021
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5.9
Air tire pressure was not checked before my rental. Low pressure indicator came on. Had to take it into a shop to inflate tires and make sure not a more serious issue. All tires were low.Reviewed 2 Oct 2021
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7.9
Great price and friendly service, but being re-directed to pick it up from the Hertz counter and then waiting in line for almost half an hour was a bit disappointing. I'd still rent again because of the price.Reviewed 31 Aug 2021
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6.0
Pros:The rental lot In El Paso closes at 9:00 p.m. We were not given notice. Our flight was delayed so we did not arrive in El Paso until 9:22. We had to call a relative to pick us up and take us back the next morning to pick up our rental car. The drop off was fine.Cons:The lot needs to be open until 10 p.m. and notice that it will close at 10 should be in rental quote.Reviewed 29 Jun 2021
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