Pros: Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
Pros: super easy and fast - very friendly service
Pros: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
Pros: Pick up was terrible.
Cons: I could have received the car I asked for and the attendant could have been nicer.
Pros: Pick up and drop off were fast and easy
Pros: Quality of vehicle
Cons: Under staffed at check in. Took over 30 min to check in
Pros: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Cons: There was nothing I didn't like in the El Paso location.
Cons: under powered
Rick Saved the Day
Pros: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members. Pros: Easy to reserve on the website Rick was fantastic - prompt, helpful, and fixed the biggest issue we had. Clean Car Quick process Excellent explanation / upsell for return conditions ($25 for no gas etc) Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Cons: Cons list: 1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage. "Excuse me?" J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact. My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again. The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day. TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
Cons: Too many add on surcharges.
Pros: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Cons: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
Cons: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
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