Cons: I drive a Mini Cooper so when I rent cars I want a small car, not a Minivan, but these were the only keys the attendant could match to a car on the lot. Disappointed in this switch.
26 Oct 2015
Pros: The car was adequate for my needs.
The drop-off in the parking lot across from the airport was very quick, convenient, and excellent.
Cons: I had to wait 20 minutes to pick up the keys, even though I was next in line. That is too long a wait.
25 Nov 2015
Pros: Easy upgrade to midsize from the econo the office travel dept booked me for a reasonable rate.fast pick up even faster drop off. Brand new Camery was perfect with bluetooth, cruise and leather. This was El Paso TX so its not a real busy market.
Cons: Nothing really
23 Dec 2015
Customer Service Poor
Pros: Nice clean cars.
Cons: Customer service is poor and they do not follow up or follow thru on reported issues!
26 Dec 2015
Cons: credit check
31 Dec 2015
Pros: Nice clean new car, friendly counter assistance and easy return.
If only every car rental experience could be like this one....
23 Jan 2016
Pros: Everything was perfect
6 Apr 2016
Great Company to work with
Pros: They really helped me out despite multiple changes to my plans requiring extending my rental, then returning early.
Cons: The extra days that I needed to extend came at twice the rate of the original rental rate. I needed the days, so I had to pay it, but the price was certainly steeper than I would've liked!
8 Apr 2016
Cons: Car was very dirty inside
13 Apr 2016
Overall a Good experience and the Car was Clean on
Pros: Clean car and easy to access at Elpaso Airport. The staff was helpful. This was my first time using Advantage.
Cons: Lots of scratches and dents on the outside of the car but the staff was helpful on reviewing the car with me.
Pros: I requested insurance through kayak, but when i did the booking the app told me that it was not possible to rent with that insurance. Once in alamo, the insurance was 10$ more expensive...
Cons: The insurance was way too expensive.
5 Jan 2017
fast drop off, no hassles
Pros: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
7 Nov 2015
El Paso is Awesome
Pros: Great staff, friendly, helpful and efficient.
10 Nov 2015
Good rate but watch for extra charges
Pros: Pickup and drop off were seamless.
Cons: They charge an extra $10 a day for a secondary driver. I have never had this happen with other car rental companies. We passed on having my wife as an extra driver for our 9 day rental.
29 Jan 2016
nice n professional
Pros: Again loved the customer service can't express that enough. Also loved that as soon as I drove up to parking lot some one was there to take the car. In other places I had to wait over 15mins for someone to show up.
18 Apr 2016
Not what I would consider full size car.
Cons: The car. Not a true full dize. Expensive for what it was.
7 Jun 2016
Middle of the road.
Pros: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Cons: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
13 Jun 2016
Pros: Very friendly and courtisiuos personal. Really easy and quickly process
13 Sep 2016
Pros: The car, stereo system, seats
15 Nov 2016
Free upgrade, surprisingly good gas mileage
Pros: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Cons: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
Cons: Confusing drop off after hours. Hard up-sell push.
25 Jan 2016
Pros: Everything but the car worked out fine.
Cons: Car had a fault: it pulled either right or left after turns...
26 Apr 2016
Pros: Quick and easy pick-up and drop-off.
Cons: It was difficult for us to find the gas cap release on the Santa Fe vehicle (it took 2 of us several minutes).
14 Jun 2016
Pros: They gave a free upgrade to a larger vehicle.
Cons: Initially they didn't list the damage to front bumper on damage report when I first picked up the car. They had initially listed no damage to the car when I picked it up. I make it a point to photograph all sides of the rental car when I pick it up and before I get in. I pointed out the damage and they noted it.
2 Nov 2016
Pros: Car was comfortable and drove well
Cons: I didnt get a notice to advise me that the vehicle i reserved was not available. We got another option at a higher price at the time of pick up. Also at the time of drop off the vehicle was not registered on the system causing an extra charge in my credit card.
16 Jan 2017
Pros: Not reliable company
28 Nov 2015
Pros: Camry was comfortable.
Cons: They couldn't find my reservation. Then they found it and said I was a "no show." I'll stick with Hertz next time and I'll rent with them directly.
28 Sep 2016
Pros: clean, fuel efficient car
Cons: there is no budget pickup at the airport, I had to get a cab to go get my rental....very displeased about that.
2 Nov 2016
My expierence was just ok
Pros: The second vehicle we received after an initial exchange was very comfortably to drive and was good on gas mileage.
Cons: The first vehicle we received had to be returned because it's bumper came off as we were driving on the freeway. When I called to ask for a different vehicle the customer service rep seemed a bit annoyed with me because she had to exchange the vehicle for me When returning the vehicle on time late Monday afternoon I was charged for am additional day of service because the vehicle was not checked in until the following day I had to call personally for a refund.
4 Dec 2016
Pros: Nothing spectacular. It was fine. I cannot change the ratings above they all show 5 stars not by me automatically entered
Cons: I am handicap and I asked the person at drop off if they had a manner for me to get to the airline and he said you can walk IT's not that far, I do it all the time. He said they have wheelchairs inside, if you need one. (Seemed uninterested or concerned about my situation.
Cons: Having to see agent inside for my final paper work.
25 Jul 2016
Cons: When I went to pick the ca.r The girl told me they did not have the car I had reserved. She wanted to give me a truck instead or rent something more expensive. After being upset I went to the Dollar counter to see if they had a car. All the sudden she came and said they had a car. I was there longer than expected because of this reason.
22 Sep 2016
Cons: I was charged for gas even though I didn't want the gas option and returned the tank full.
4 Nov 2016
Pros: I loved, loved the customer service and how professional and respectful everyone one. The selection of vehicles was outstanding .
The vehicles were clean and ready to go!
Wonderful experience. Will definitely use Enterprise again
14 Nov 2016
Pros: Perhaps the value got the money.
Cons: The car should be retired. It was a basic car, no features like a rear view camera, cloth seats. I thoughtI was renting a Buick, or equivalent, which this wasn't.
17 Nov 2016
Pros: Pick up and drop off process were fairly quick. We declined roadside insurance and were informed it was not optional. At drop off, questioned the 'optional RSP' charge, they said it was optional and we could have it removed if we asked.
Cons: The car was not clean, there were old stains on the seats, stains on the door and cup holder from a drink.
Pros: Pick up and drop off was very easy, great customer service, very friendly, reasonable rates.
19 Oct 2015
Pros: The car gets exceptional mileage! Twenty dollars to drive four hundred miles, our trip was forty dollars, gas wise. It was clean and comfortable.
Cons: That the website stated they had a car but didn't. That by half of the trip the car had non working tail breake lights. They charged me insurance for something broken! I didn't want it to begin with, the insurance.
23 Oct 2016
Exactly what I needed and more than I expected
Pros: Excelent customer service and price.
31 Dec 2016
Pros: It was hella easy to get the rental and return, low price and great customer service.
13 Jan 2017
No rental car available
Cons: Arrived and there was no cars available after I made my reservation. Advised me to call in later and see if they could get me a car and that there was no guarantee they could give me the same pricing I booked online. Instead of asking for my phone number and name, they just handed me a post it with their phone number. Unproffesional, Kayak.
Pros: Van was nice. Drop off was very quick. Except for a hiccup picking up the car, things went well.
Cons: We reserved our car from an Avis just outside of the airport for the Saturday afternoon when our plane landed. It would have been nice to know that this Avis location closed at noon (just before our plane landed)!!! Luckily the Avis agent at the airport was able to get us a comparable van at nearly the same price. that's a glitch that should be fixed in the future.
27 Jul 2016
Wrong license plate
Pros: Free upgrade to a fully loaded suv
Cons: I was stopped by state troopers because the license plate on the vehicle was registered to a trailer and not the suv, so they thought the suv was stolen. Imagine the situation I was in, then it was very painful to get another vehicle plus Avis tried to charge me more when I turned in the vehicle after my trip.
2 Nov 2016
Pros: The vehicle was comfortable, ample and it drove really well. Also really good customer service
Cons: Price was really high.
3 Dec 2016
Great Customer Service
Pros: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
Cons: They gave me a car with issues. When I went swap it out the desk lady was no where to be found and I waited 5 minutes. Turns out she was hiding under the desk in the phone. Then they didn't have any other car ready and I had to wait 30 minutes. They finally brought a car out and it didn't match the agreement. They had to go back and get the correct one.
Pros: Car was clean and reliable. I drove a compact a little over 500 miles.
Cons: The fact that I got a credit card bill for over a hundred dollars more than what I had signed for at the time of the pickup. If I had not checked I could have been stiffed with the a rate almost equivalent to a plane ticket. Had to call and was told the computer system overcharged.