|"Very clean and friendly staff."||(in 59 reviews)|
|"Everything was top notch"||(in 6 reviews)|
|""Clean room, excellent service highly.""||(in 49 reviews)|
|"No microwave in the room."||(in 31 reviews)|
|"Front desk staff were incompetent"||(in 10 reviews)|
|"Hotel plumbing was bad"||(in 18 reviews)|
|room was clean||in 131 reviews|
|friendly staff||in 124 reviews|
|bed was amazing||in 101 reviews|
|dfw airport||in 83 reviews|
|nice hotel||in 82 reviews|
|airport shuttle||in 68 reviews|
|everything was perfect||in 62 reviews|
|room service||in 60 reviews|
|excellent service||in 54 reviews|
|front desk||in 53 reviews|
|excellent location||in 50 reviews|
|rooftop pool||in 23 reviews|
|flight cancellation||in 21 reviews|
|westin||in 19 reviews|
|everything was great||in 8 reviews|
|great stay||in 6 reviews|
|clean and friendly||in 4 reviews|
|second time||in 3 reviews|
The hotel is really nice and very close the airport with shuttle service for added convenience.
Staff was incredible and my stay was great! The only thing which is expected is I could hear the incoming planes to the airport
I had to catch a flight, so I just had coffee. Everything was fabulous. I wished I had gotten there earlier so I could have enjoyed the hotel more. The bar was great with lots of local craft beer on tap and they had great food.
I was able to secure a room in short notice due to a flight cancellation. All I had with me was my purse, not even toiletries. But the room provided everything I needed, and then some. The bed was SUPER comfy, just what I needed after am overseas flight. Room service was professional, quick, and the Texas Dip and Cabernet hit the spot. Thanks for the free bottled water in the room and the complimentary lavender oil too! These were perfect details that ,many other hotels overlook. I enjoyed lounging by the rooftop pool the next morning after a delicious breakfast of perfectly prepared breakfast foods. Bonus - Chelsie at the front desk gave me great recommendations to kill a few hours after I checked out. She stored a shopping bag safely and securely (of Belgian chocolates - very important) while I went on my excursion. She was warm and friendly and made me feel comfortable in a new city for a short length of time. Thanks for a great layover experience! Made me want to visit Dallas for its own sake sometime.
Horrible horrible customer service and fiollow up
I had always thought that the Westin was a nice hotel. Customer service was supposed to be first priority. Upon arrival at this hotel it was very nice. One of my stay was complete, as I had to stay two days here. I checked out and a couple of days later I noticed three separate incidental charges on my credit card which should have been refunded. I contacted the hotel several times and got the runaround. I spoke with someone By the name of Misty Kinnard Who is the who is in the accounting department who totally gave me the runaround. She told me that my account would be refunded but I was charged an additional time for incidentals. I contacted Misty again who refuse my phone call several Times. When I called back numerous times I was never responded to. I had to finally get transferred to the accounting supervisor told me that I would be refunded it is been over a week now and I still have not been refunded $321, which is three separate charges for incidentals. I was told by the accounting manager that he apologized it would help me as much as he could but I am still waiting. I will never stay at this hotel again because the Westin is supposed to be about customer service and I could have stayed at the motel 6 and receive this type of service.
Excellent front desk and the rooms are amazing!
Our favorite place to stay
We love the excellent service we have gotten from this hotel on back to back years, the staff is very friendly and super helpful. Especially so with our concierge Tony Santos he was wonderful he helped us with everything we needed and more.
Good value stay
Hotel rate and amenities.
Flight path. Loud. Shower net door was loud too. Couldn't sleep when neighbors showered after 11:00 PM.
CRIB Gone Missing
I loved having valet parking, help with my luggage and great bed.
I requested that there be a crib in my room upon making reservation, (traveling with infant grandchild) and again just prior to my arrival AND upon check in. Went up to my room an hour later - - STILL NO CRIB. Was not able to call front desk from my room (used my cell each of THREE Times!!!) and there was NO CRIB delivered EVEN 4 hours later when the meal and speakers were done!!!! I left a nice tip for crib setup person, who, when it was finally delivered did a great job AND left a written 'thank you' note : )
Had an Awesome time!
I love the service .. They actually upgraded our room to suite because they didn't have a room with double beds available! I will refer and plan on visiting again thanks...
That I have to pay $20 for breakfast. Now I see why that Denny's is still in business.
After my reservation at a nearby hotel was cancelled without notice, the staff at the Westin were welcoming and informative. Great experience.
Settled deep in the heart of Texas, The Westin Dallas Fort Worth Airport welcomes you to a refreshing getaway. The moment you depart Dallas Fort Worth International Airport in our complimentary shuttle service, you'll be enamored by our thoughtful amenities. Find your sanctuary in our tranquil, pet-friendly rooms where luxurious bedding, flat-panel TVs, high-speed Wi-Fi and in-room spa services will help you switch paces and relax. From a coffee house to a casually elegant restaurant, our hotel offers an array of dining options to satisfy your hunger. If you're planning a sophisticated social affair or a business conference in Irving, you'll be delighted with our versatile event venues including an incredible ballroom. While you're in the area, explore popular destinations such as Globe Life Park, Toyota Music Factory, Grapevine Mills and Hackberry Creek Country Club. Whether you're here for a brief layover or an extended business trip, The Westin Dallas Fort Worth Airport will empower your travels.
based on 482 reviews
Policies vary by room type and provider.
Guests with existing The Westin Dallas Fort Worth Airport reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. For guests making new reservations at The Westin Dallas Fort Worth Airport for any future arrival date, including reservations with pre-paid rates, between today and 30 June 2020, reservations may be changed or cancelled at no charge up to 24 hours before your scheduled arrival date. For more information, visit the Mariott Response to COVID-19 page.
The Westin Dallas Fort Worth Airport is located at 4545 W. John Carpenter Freeway, 12.7 km from the centre of Irving. DFW Founders' Plaza is the closest landmark to The Westin Dallas Fort Worth Airport.
Check-in time is 15:00 and check-out time is 12:00 at The Westin Dallas Fort Worth Airport.
Yes, The Westin Dallas Fort Worth Airport offers free Wi-Fi.
No, The Westin Dallas Fort Worth Airport does not offer free parking.
Yes, The Westin Dallas Fort Worth Airport offers free airport shuttle service.
The Westin Dallas Fort Worth Airport is 3.6 km from Dallas/Fort Worth. The Westin Dallas Fort Worth Airport is 16.5 km from Dallas Love Field.
Yes, The Westin Dallas Fort Worth Airport is a pet-friendly hotel.
Yes, The Westin Dallas Fort Worth Airport has a pool on-site.
The Westin Dallas Fort Worth Airport has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.