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Pros: Zagreb airport was very good. Clean, good food, not busy etc.

Cons: 1 he late boarding with no explanation from airline

The worst customer service experience of my life

Pros: The flight crew was friendly and on point. That's about the end of anything positive.

Cons: Our flight to Dubrovnik was diverted to Split due to weather. That's fine, not in control of the airline, but how they handled the situation was miserable. First of all, nearly half of the luggage for the plane was left in Venice. This is a tiny plane with less than 100 people. It's not that difficult to recognize when there is luggage missing. Then, upon arriving and recognizing the luggage wasn't there, we were basically told, "don't worry about it." What? I'm 6,000 miles from home with no clothes and they don't even know where the luggage is at that time! The airline coordinated a bus to Dubrovnik from Split. It's about a 3.5 hour drive and left around midnight. No consideration of how some people might not be able to check into lodging at that time, no compensation for a hotel for the night, and they barely gave us any time to figure out what was happening to make sure getting on the bus was the right decision. The bus driver tried to leave without two of our party because they were *taking too long at the lost luggage desk to report the luggage the airline lost* ! I had to stand in the doorway of the bus to keep him there. The day after finally getting to our destination, I tried to call customer service to check on the luggage situation. THREE times I was asked to hold while they got someone else and was immediately hung up on. I only finally received contact from someone by email two days later. The airline did deliver the luggage to the hotel, finally, but they delivered it to the WRONG hotel and I had to Uber there and back to get it. All-in-all a 1.5 hour cheap flight turned into a 7 hour travel day and cost hundreds of euros more than it was supposed to. Horrible experience.

Flight rerouted to Split...had to take a 4 hr bus to Dubrovnik.

Cons: Landed in Split not Dubrovnik. Not one airline worker or airport person was at baggage claim to tell us where to go or what the alternate plan was. Finally was told by other passenger we were being put on a bus for the remainder of our journey. At 12am.

Cons: The airline lost my bag and was extremely rude when I inquired about it. The space was also cramped.

No Urgency from Staff at Croatian Airlines

Pros: People were nice.

Cons: None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight. Luckily, the second leg I had on Croatian Airlines had no urgency either.

No Urgency from Staff at Croatian Airlines

Pros: People were nice.

Cons: None of the staff had any urgency about boarding the plane considering that we were delayed by the previous flight.