2.0 Mediocre11 May 2021
Pros: Nothing. The place was temporarily closed. Even though I was sent a reminder email the day before.. Called Priceline to inform them and was told they apologize that their system was not updated. The only thing they could offer me was to cancel without penalty. I was set to travel out of town. Will never use againCons: Everything
2.0 Mediocre4 May 2021
Cons: The day after booking the car rental on kayak, the hertz location called and said they actually didn't have any cars available. So, it was back to square one with lost time.
4.0 Okay4 May 2021
Pros: The staff was very friendly.Cons: There was an issue where my reservation was at the wrong location, I was not offered any remedy, they just told me it was 30 minutes away. I had to call and figure it out on my own.
2.0 Mediocre28 Apr 2021
Pros: The lady who helped us finally get a car was excellent. The company and their policies were bad and highly unprofessional. We reserved a car, but when we arrived, they switched the pick-up from the airport to an office downtown so I had to pay for a taxi. Secondly, there was no car waiting for me. I had to wait for another person to return one. We were told that a reservation and confirmation only guarantee a price, but not a car! This is beyond my comprehension that a company could lie to this level.Cons: Ensure that a confirmation on your reservation is a guarantee they will have a car.
2.0 Mediocre24 Apr 2021
Cons: There was no car available for us at our location/ reservation time....we had to postpone everything by over 24 hours after calling around the area and waiting for something else to open up. We ended up canceling this reservation. I’d love to know how I can be accommodated for this major inconvenience to our travel.
2.0 Mediocre24 Apr 2021
Pros: Nothing about the experience was pleasant or satisfactoryCons: Communication about the fact that the car I reserved was unavailable with an opportunity to find an alternative. I was stuck with a vehicle I did not agree to/purchase and given no chance to find one elsewhere. The vehicle did not meet my travel needs.
2.0 Mediocre12 Apr 2021
Pros: We were in an uber traveling to the Savannah GA Hertz to pick up our car for the week when they called and said they didn't have a car for our reservation. I felt like I was in a Seinfeld episode. How do you not have a car for a reservation made? And they could care less. It somehow wasn't their problem and it wasn't worth their time to help resolve it. We had to spend a week of very unreliable and expensive Ubers to get anywhere. My guess they were trying to double dip the car as our first uber cancelled minutes before picking us up so we were about 20 mins late from our pickup time when they called. I think they were gave our car away and since we had prepaid had hoped we weren't coming.Cons: Actually have the number of cars they offer in reservations.
10.0 Excellent12 Apr 2021
Pros: The staff was awesome. It was really nice to relate to the manager and she help me put my worry at ease. The car was clean and full and spacious. The manager upgraded me for all my trouble with getting a car. I will be going back to them when it's time for me to travel again. Thank you for the great service.Cons: I wish it was explained to me where to drop off the car when they are close.
10.0 Excellent20 Jul 2020
Pros: Perfect vehicle at a great price.Cons: The poor guy at Hertz was worked to death trying to do everything himself. He did a great job and deserves a raise for sure.
2.0 Mediocre21 Oct 2019
Cons: I paid for an SUV but was told they only had cars available and was given 1/2 tank of gas to make up for the difference. That is a joke! The car was not ready and was filthy do we had to wait while it was vacuumed and we cleaned the windows.