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2.0
reservation does not mean a car is reserved
Cons: My reserved automatic car was not available upon arrival. Thus, we had to scramble to find an available car at another provider and pay a much higher rate. None of the other companies were surprised, saying that this is business as usual for this location. DO NOT RENT FROM ENTERPRISE at the TGV station in Avignon. They will not hold your reservation for you.
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2.0
Be careful what time you say you'll pick up the car.
Cons: We said we'd pick up the car at 12:30 and when we arrived late by train at 2:45, they had no car for us. I'm guessing they were able to rent it for a higher price than what I got via Kayak.
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4.4
Shakedown by agents --planned scam
Cons: On review of car the check out agent said, those marks aren't worth noting. On return different agent said you did damage but could be handled easily--obviously wanting bribe. We refused to sign because damage was already on car. Enterprise charged HUGE amount to credit card even though we protested. This is obviously a planned thing. AND we had damage insurance. Had only 15 minutes to get into station so no time to argue with them--they know renters will be in hurry--now trying to deal with them from US.
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10.0
Efficient and friendly
Pros: Excellent customer service, good quality car
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2.0
reservation does not mean a car is reserved
Cons: My reserved automatic car was not available upon arrival. Thus, we had to scramble to find an available car at another provider and pay a much higher rate. None of the other companies were surprised, saying that this is business as usual for this location. DO NOT RENT FROM ENTERPRISE at the TGV station in Avignon. They will not hold your reservation for you.
review from
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2.0
Be careful what time you say you'll pick up the car.
Cons: We said we'd pick up the car at 12:30 and when we arrived late by train at 2:45, they had no car for us. I'm guessing they were able to rent it for a higher price than what I got via Kayak.
review from
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4.4
Shakedown by agents --planned scam
Cons: On review of car the check out agent said, those marks aren't worth noting. On return different agent said you did damage but could be handled easily--obviously wanting bribe. We refused to sign because damage was already on car. Enterprise charged HUGE amount to credit card even though we protested. This is obviously a planned thing. AND we had damage insurance. Had only 15 minutes to get into station so no time to argue with them--they know renters will be in hurry--now trying to deal with them from US.
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