Boston Luxury Car Rentals

Cons: Economy of the car

Cons: The class of car reserved was not available. I was told to take a minivan which is something I did not need. I was then given another car which was ok except that the brakes were squeaking right through which made the safety questionable. The car i do not think was cleaned fully.

Cons: Understaffed for drop off. Attendant was polite but overworked

Cons: This car rental company charges almost $10 a gallon! Make sure you fill up before drop off or you'll be stuck with a $100 dollar gas bill!

Cons: There was only one person at the pick-up desk; it took thirty minutes to get finished with my paperwork and there had only been two people ahead of me. The car had not been refueled when I finally got to it.

Cons: Hi I recently used Advantage rental for the first time and found I had a lot of difficulty in locating the pickup and return locations in Boston Logan airport. This appeared to be due to Advantage not having appropriate signage and labels indicating where customers should go. Advantage did not have an illuminated sign like all the other rental places had along the entry ramp into the parking garage. Because of this, I drove all around looking for where it was located and I ended up on the 3rd floor instead of the 2nd (where Advantage was) and had to ask an employee of a different rental place where it was. He said this happens to people A LOT and told me I would need to find the gate person and tell her what happened so she could let me out. I got stuck waiting in a massive line of cars paying to exit for nearly a half hour and had to convince the lady what had happened and to please let me out. By the time I got out and had to loop all the way around, find the correct Advantage return area, and get the car checked it was 12, an hour past the 11pm due time. Because of this, I was charged an extra $35.98 as a late fee. Also, the rental agreement says all charges are based on a 24 hour rental day which is misleading because technically my two day rental should have ended at 12 not 11pm. I see on Yelp advantage has just 1.5 stars which is not a competitive rating at all. Instead of writing another nasty comment to compound the poor rating, I am reaching out directly to see if the situation can be rectified here. I believe that due to lack of Advantage location signs around the (very confusing) Logan airport, as well as a misleading rental agreement, it is very fair to refund me the penalty fee of $35.98. This is definitely the way to establish rapport with your customers and get better reviews.

Cons: Waited in line to pick up car for over an hour. No one was there for drop off. Was charged more than I was supposed to be. Wouldn't rent through them again.

Cons: EZ Rep advised us to purchase a toll pass as it was cheaper than paying for it at the toll gates. I advised that our route shouldn't involve tolls to which he strongly advised we would indeed and it was cheaper prepaid. after the trip from Boston Airport to Cape Cod - we in fact did not pass any tolls. This was a unnecessary $10 USD fee! Will not use this company again or it's affiliate Advantage.

Cons: Agents trying to sell add-ons I did not need, car was not very clean, who still uses paper?

Cons: We waited in line for almost 30 minutes to get our car, and the rep, who was very nice, moved at a snails pace. By the time we got to our car, we had to wait another 10+ minutes as there was a line of cars getting checked out to leave the garage. In the end, it took 90 minutes in total from the time I got off my plane until I left the garage with my car.

Cons: There was no option to cancel my rental, which I could not use due to a snowstorm that hit Boston the night of my rental. This is extremely disappointing to me.

Cons: Employees are trained to try to get you to purchase all the useless extras. The counter pickup experience is very slow, with the process sometimes taking 20-30 minutes for a single customer as they try to convince them that the insurance and extras are worth it. It's not that much different than other rental places, but definitely slower and slightly more obnoxious. Still, I'll always go with the cheapest rental.

Cons: Our flight was changed due to a storm and when I called Advantage, the phone agent said as long as we picked it up within 24 hours of our original reservation, the car would be held for us and no changes needed to be made for the reservation. However, when we arrived, with our young children who had just traveled by plane, the car had NOT been held for us and we'd been marked down as a "no show." When we told the agent at the desk (Alexandra Garcia in Boston) that we'd called ahead, she said we could pay extra for a more expensive car, but she took no responsibility for the problem and was incredibly rude. What a horribly disappointing experience.

Cons: bad for business lying manipulative employees will try not come back will post all my experience on social media they will try to sell you anything that is already included and you paid for. like electronic toll box on the front window.its there,installed,but they will lye to you and will try to sell it to you for 35 bucks.THE TOLLS ARE CHEAPER THEN THAT. and so on and on .....Manipulators.

Cons: Check out guy was rude. Tried to say tank was full when it wasn't

Cons: Car was very dirty inside and out. Full of stains, missing rugs, not working cigarette outlets. Ok

Cons: We ended up losing our money and not renting the car. They were unable to accomodate one extra day without charging us an additional $195. The agents had bad attitudes and were unwilling to accommodate us, even though they had the inventory. We will never use advantage again.

Cons: Left iPad in glove compartment. When I returned to the car rental area the iPad hadn't been handed in to the manager or lost property after the car was cleaned which was disappointing. I couldn't check car myself as it had been rented out even though I had returned within 3 hours of having left the car back

Cons: Car pick up was sluggish but overall I was happy