Cape Town hotels near Two Oceans Aquarium

Cons: the hotel need renovation. The staff does not respect the guest. They made me wait at reception to go verify if I stole in the room.

Cons: Since the hotel is at the convention center, if there is a large convention in town (that you are not a part of) you may get overwhelmed by conventioneers. There was a large ANC convention in town while we were there. The hotel was able to handle the added quests, so it reallly wasn't a problem but could be an issue for some. Check the Cenvention Center schedule prior to booking. The only other issue I had was the customer service in general. I really thnk this issue is more cultural to South Africa than it is an issue at the Westin. I just didn't feel like the conceirge's were as helpful as they should be getting tickets for me or helping me find a good restaurant. I sat in the bar area of one of the hotels restaurants (1 meter from a restaurant table - didn't realize it) and we asked to order a desert and was told we needed to get up an move 1 meter to the next table. This kind of rigidity does not exist in the USA..,.the customer is always right and we would have been served. That night we decided to get up and move back to our room. At breakfast, there was mixup with the number of people in our room booking (they claimed the reservatin was for one and we had two in the room). Breakfast was supposed to be complimentary but they made us pay for one breakfast each morning (200 Rand)....an inconvenience. I think this would have been handled differently in the US. Overall, I would recommend the hotel for its location and nice amenities, just don't expect 5 star American style service anywhere in South Africa. (Although I will say the overall service level in South Africa is much higher than anywhere I have been in Europe....espeicallly restaurants)

Cons: Minor complaint: The "lap pool" usually did not serve for swimming laps as it was the only pool at the hotel, it was only one lap wide, and was used by guests for simply lounging in the water. However, the gym was well equipped, so I was still able to get good exercise.

Cons: Sometimes prices on high side for Cape Town where there are plenty of options

Cons: Nothing.

Cons: Maintenance - the air con and a window needed maintenance in our first room and it took a lot of complaining about the over heating to get moved room. Also the female waiting staff had stained blouses which gave a bad impression of kitchen hygiene. The hotel should launder them daily and inspect regularly.

Cons: Front Office staff can do better, phones go unanswered and some staff look at you like they dont want you to talk to them

Cons: I heard that If you add your tip to the bill, the hotel do not give it entirely to the staff.

Cons: Security reaction toward the incident of theft I had in the hotel House keeping is not up to 5 star level, we had to request soap and shampoo although they had cleaned the room just hours before our request.

Cons: Minor draw back was that you need to take a cab to most places but can easily walk if you have 15 minutes to get there.

Cons: No black out curtains on living room/hall windows and no door in the bedroom prevents you from getting it dark in bedroom to go to sleep- brin an eye mask